Bovada not paying - Payment now received

[cocopop3011]

Finally paid today. I had given up on getting paid. I will never play on Bovada again. Shame but the reward is not worth the risk. At least for me. I expect to lose often as that is the nature of the beast. What I wont tolerate is to win legitimately and go through the hassles and possibly not be paid winnings. Dodged a bullet. Wont happen again.

 

So just to check Brian - you've now received your winnings?

[fb_996750667039128]

Yes. I did receive my winnings. Whew. Finally.

[cocopop3011]

Yes. I did receive my winnings. Whew. Finally.

 

That's excellent news, I'm really happy for you! And thanks for letting us know. I'll update the title of this thread to let other players know there's still hope! 

 

Enjoy your winnings Brian and I hope your next withdrawal is just around the corner!

[ValDes]

Finally paid today. I had given up on getting paid. I will never play on Bovada again. Shame but the reward is not worth the risk. At least for me. I expect to lose often as that is the nature of the beast. What I wont tolerate is to win legitimately and go through the hassles and possibly not be paid winnings. Dodged a bullet. Wont happen again.

 

Glad to hear the good news. 

 

Please make sure to update AskGamblers Complaints Team with the info as well so that they could close the case accordingly.

 

Thank you. 

[fb_996750667039128]

ValDes, I do not have the option of posting on the complaint?

[Mobcasinos]

Issue with their provider? From the sound of it looks like they are just trying to get away with all their responsibilities to the players. Having a bad record with gamblers is not good to their business because they will not attract any new gamblers to play and loyal gamblers will quit playing with they.

[ValDes]

ValDes, I do not have the option of posting on the complaint?

 

Just send an email to our support team /[email protected]/ or contact them via our Live Chat facility and let them know you have been paid. 

 

Let me know if you need further assistance. 

[MacdoniS]

Your progress of payment was indeed frustrating. I feel very sorry for you mate but at least it's now doing good! 

[Classic130]

Hi Brian

 

I just came across this. I'm having the same problem now with my payout. It says 1-2 days and I am on my 8th day now. Hopefully I don't have to wait two months for my payout

[cocopop3011]

Hi Brian

 

I just came across this. I'm having the same problem now with my payout. It says 1-2 days and I am on my 8th day now. Hopefully I don't have to wait two months for my payout

 

Hello Classic130 and welcome to the forum,

 

I'm sorry to hear that you are now having the same problems, all I can say is to be patient, Brian received all of his winnings even if it was extremely late!

[Classic130]

Thanks Coco. Let's hope for the best here. I've never had an issue previously. Like Brian I will be closing my account after I receive my funds

[cocopop3011]

Thanks Coco. Let's hope for the best here. I've never had an issue previously. Like Brian I will be closing my account after I receive my funds

 

Keep us updated!

[mbwilbur]

They simply employ stall tactics and give out meaningless responses with empty promises. I have been trying to get $500 out of these people since Mar 20 2016. They sent me an email indicating they are still having problems with Visa Fast Funds and so I requested a check by courier. If I ever get my money from them I'll be pleasantly surprised but I don't see it happening.

[cocopop3011]

They simply employ stall tactics and give out meaningless responses with empty promises. I have been trying to get $500 out of these people since Mar 20 2016. They sent me an email indicating they are still having problems with Visa Fast Funds and so I requested a check by courier. If I ever get my money from them I'll be pleasantly surprised but I don't see it happening.

 

It does seem like a lot of players are having problems here at the moment. All I can say is that the original poster of this thread received their winnings in the end, so stay positive.

[globalgamer]

I had a similar issue with a smaller dollar amount, in mid to late May, around $500. It was due to the visa fast funds issue as well, took around 2 weeks with the same emails listed above (not as complex fortunately) and was finally paid so not as bad as the $3000 marathon posted above. I just received a second withdrawal from Bovada in the last week around $700 using bitcoin that took around 4 days. I thought this would take 15-20 minutes but actually its 72 hours + 15-20 minutes it turns out. They didn't quite make their time frame even with bitcoin, but only about 24-36 hours beyond it. I was still frustrated, its so easy to put money in but with withdrawals there seems to always be a question if it will ever happen. After being verified and using bitcoin I was hoping it would be lightening fast, as they assured me it would prior to the second withdrawal. Well after reading this thread, I should be pretty happy about the 4+ day bitcoin time frame, so no complaints from me for now. 

[globalgamer]

Well after receiving the partial withdrawal mentioned in my previous post above (I left some money in there for future gaming, or to take out another time), I received this email from them:

 

At your earliest convenience, please contact us regarding your Bovada account.

Regards,

Bovada Financial Services
 

 

So I called within a few hours, was placed on hold for around 15 minutes and transferred to another department, who then answered and placed me on hold again. Then they came back and said they don't have any information at this time, they just wanted me to contact them, so they could tell me they don't have any information yet but they would call me when they do. I asked them what could this be about, I had already been verified and received just received a withdrawal. They advised my account was locked, and they had no further information, while things were being looked into. I asked what things, and emphasized I was already verified etc etc and they said they had no information. 

 

So now I am once again very frustrated with them. It seems they are concerned I may withdraw the rest of my funds. There is no bonus tied to the funds (cancelled that previously, so thats not the issue). And I have been verified and received two withdrawals (both very stressful and challenging and each required many many emails and also frustrating phone calls with people who knew nothing). 

 

Anyway, I just want to mention this - since as of now my account is locked so I can't play nor can I withdraw the remaining funds, and there has been no explanation given and its been around 24 hours since their generic contact us email above. 

[cocopop3011]

Well after receiving the partial withdrawal mentioned in my previous post above (I left some money in there for future gaming, or to take out another time), I received this email from them:

 

Hello 

 

At your earliest convenience, please contact us regarding your Bovada account.

 

Regards,

 

Bovada Financial Services

 

 

So I called within a few hours, was placed on hold for around 15 minutes and transferred to another department, who then answered and placed me on hold again. Then they came back and said they don't have any information at this time, they just wanted me to contact them, so they could tell me they don't have any information yet but they would call me when they do. I asked them what could this be about, I had already been verified and received just received a withdrawal. They advised my account was locked, and they had no further information, while things were being looked into. I asked what things, and emphasized I was already verified etc etc and they said they had no information. 

 

So now I am once again very frustrated with them. It seems they are concerned I may withdraw the rest of my funds. There is no bonus tied to the funds (cancelled that previously, so thats not the issue). And I have been verified and received two withdrawals (both very stressful and challenging and each required many many emails and also frustrating phone calls with people who knew nothing). 

 

Anyway, I just want to mention this - since as of now my account is locked so I can't play nor can I withdraw the remaining funds, and there has been no explanation given and its been around 24 hours since their generic contact us email above. 

 

Wow!! Nothing surprises me any more with this casino I have to admit. We're just hearing story after story and it's such a shame. I just hope over the next few months Bovada pick up their game because at the moment I can only see this ending one way!

 

I hope your account gets unlocked and if I was you i'd request another withdrawal as soon as you are able to.

[globalgamer]

Thank you for replying, well believe it or not I just received emails from both slots. lv and Bovada after around 3 days of both accounts frozen with no explanation from either casinos, and after lots of calls and emails, etc. I mentioned this site in a few emails to them, that I was considering complaining. I have not actually tried to login yet but they did email me at virtually the same time (less than a minute apart from both casinos) that my account is now unlocked. Its amazing they never called me back, never any explanation given, and when I called they could not tell me (more calls made since above post). So I will never know why they froze both accounts with no explanation, but they claim the accounts are now unlocked. I will login and make a final withdrawal and go elsewhere now. If there are further issues with the next withdrawal I will let everyone know.