Pinco casino.

[Boss022]

I request an official representative of Pinco Casino to join this discussion and address my case directly.

[cocopop3011]

7 hours ago, Boss022 said:

I request an official representative of Pinco Casino to join this discussion and address my case directly.

Hi and welcome to the forum - I’m not sure we have an active rep for Pinco - can we try to help you? 

[Boss022]

Hello,

Thank you for your response.

Yes, I would appreciate your assistance.

My case is straightforward but has not been properly addressed so far. I played for approximately 5 hours, and my winnings were later confiscated by Pinco Casino with the claim of a “technical malfunction.”

However, I have evidence indicating that:

- The gameplay was stable and consistent over a long session

- No visible malfunction affected my experience

- A system message later appeared restricting access (“real game prohibited”), which raises serious concerns about system-side issues

Despite this, my winnings were removed without a clear, evidence-based explanation.

I would like your help in reviewing this situation objectively and advising whether this appears fair from an independent perspective.

I can provide all supporting evidence if needed.

Thank you.

[Afi4wins]

@Boss022 Did you take a deposit bonus when you played at Pinco?

Also, is your country on its restricted list and did you use a VPN to bypass the restriction?

If your answer is "no" for both questions, the the game and provider may be restricted for your country.

A technical malfunction may refer to the casino's system for not restricting your play when it should have.

[Boss022]

No, I did not take any deposit bonus.

No, my country is not restricted, and I did not use a VPN.

[Boss022]

My account was registered using my country’s official ID, I completed face verification (KYC), and I made deposits using bank cards issued in my country.

If my country or the game provider were restricted, how was I able to pass verification and use my local payment methods without any issue?

Doesn’t this seem inconsistent?

[Afi4wins]

2 hours ago, Boss022 said:

My account was registered using my country’s official ID, I completed face verification (KYC), and I made deposits using bank cards issued in my country.

If my country or the game provider were restricted, how was I able to pass verification and use my local payment methods without any issue?

Doesn’t this seem inconsistent?

@Boss022 Provider restriction is not the same as casino restriction - there are a number of casinos that do not restrict certain countries (KYC allowed) but such players are restricted by certain providers, so they cannot play these restricted games.