SpinsUp Casino Accepted Deposit But Denied Bonus And Restricted Funds

[hennabenna]

I made a deposit after receiving a promotion stating that a bonus would be credited instantly and that any deposit amount qualifies.

My deposit was accepted, but the bonus was not applied. I contacted support immediately, and the issue was escalated, however I did not receive any follow-up or update from the promotions team for several days and had to follow up myself.

I was later informed by support that a separate minimum deposit requirement applies, which contradicts the promotion stating no minimum deposit.

Additionally, my deposit is subject to a 3x wagering requirement despite no bonus being applied, which restricts access to my own funds.

I am not comfortable being required to wager my own deposit just to withdraw it.

Although my case is still under review, support has already taken a position that my deposit does not qualify for the bonus.

My refund request has now been escalated, and I am awaiting resolution.

Has anyone else experienced this with SpinsUp?

[cocopop3011]

15 minutes ago, hennabenna said:

I made a deposit after receiving a promotion stating that a bonus would be credited instantly and that any deposit amount qualifies.

My deposit was accepted, but the bonus was not applied. I contacted support immediately, and the issue was escalated, however I did not receive any follow-up or update from the promotions team for several days and had to follow up myself.

I was later informed by support that a separate minimum deposit requirement applies, which contradicts the promotion stating no minimum deposit.

Additionally, my deposit is subject to a 3x wagering requirement despite no bonus being applied, which restricts access to my own funds.

I am not comfortable being required to wager my own deposit just to withdraw it.

Although my case is still under review, support has already taken a position that my deposit does not qualify for the bonus.

My refund request has now been escalated, and I am awaiting resolution.

Has anyone else experienced this with SpinsUp?

Hi and welcome to the forum - do you have the terms and conditions you can post please? So what was the reason they gave you why the bonus wasn’t applied? Country restriction? 

[Blackjax]

@hennabenna how much money did you deposit?

Do you have screenshot of the bonus terms?

[Afi4wins]

@hennabenna Hi there and welcome to the forum.

You may not be comfortable with having to wager your deposit 3x before any funds can be withdrawn BUT this is a STANDARD REQUIREMENT at all online casinos, so you just have to accept this fact.

Some casinos only require a 1x wagering on deposits, so you may want to switch over to such casinos.

As for bonuses, there is ALWAYS A STATED MINIMUM AMOUNT in order to claim any bonus offers, but in your case, this could have been missed to be stated by the casino's marketing team but is always indicated somewhere else in their website, especially in the bonuses/promotions section.

Why the deposit bonus was not credited into your account? Most probably because you did not deposit the required minimum amount (usually 20 EUR/USD/or equivalent).