Crazywinners casino unlicensed.. - Winnings received

[penny0088]

I recenly had some problems with crazywinners and their rediculous terms and conditions. I won $2200.00 and they paid me $200. I then wrote a complaint to Curaçao egaming in regards to their unfair terms and conditions. I got a letter back:

Thank you for contacting Curaçao eGaming.



Please be advised that Curaçao eGaming has never licensed Crazy winners.



All information mentioned about Curaçao eGaming is false and misleading.



Regards,

Curaçao eGaming

I'm a bit concerned about this.. has anyone else come across this before. I don't know much about online gambling licenses but if this casino is not licensed isn't it illegal for them to operate?

[cocopop3011]

I recenly had some problems with crazywinners and their rediculous terms and conditions. I won $2200.00 and they paid me $200. I then wrote a complaint to Curaçao egaming in regards to their unfair terms and conditions. I got a letter back:

 

Thank you for contacting Curaçao eGaming.

 

 

 

Please be advised that Curaçao eGaming has never licensed Crazy winners.

 

 

 

All information mentioned about Curaçao eGaming is false and misleading.

 

 

 

Regards,

 

Curaçao eGaming

 

I'm a bit concerned about this.. has anyone else come across this before. I don't know much about online gambling licenses but if this casino is not licensed isn't it illegal for them to operate?

 

Well no I don't think its illegal for them to operate but this is very strange indeed!

 

We have CrazyWinners Casino here and it clearly states they are licensed in Curacao.

 

Just going back to basics for a moment...what were the reasons the casino gave you as to why they only paid you $200? Did you win the money as a result of a free bonus or a deposit made?

 

Also have you opened a complaint with us about it yet?

[cocopop3011]

Okay Penny - I have just had a word with support and they tell me they are licensed in MALTA. 

 

It seems that we have the incorrect information here, I'll get this looked into tomorrow.

 

[penny0088]

Ok that would be great. Cheers

 

It was from a deposit of $25.00 that I won the money

[penny0088]

It says they are licensed by curaceo egaming at every online forum I've looked at after just doing a google on crazywinners.... very suss

[penny0088]

When I went on the chat to ask about licensing they just never replied about it. I even copied the email I recieved in2 the chat

[Raptordinos]

When I went on the chat to ask about licensing they just never replied about it. I even copied the email I recieved in2 the chat

 

Okay Penny - I have just had a word with support and they tell me they are licensed in MALTA. 

 

It seems that we have the incorrect information here, I'll get this looked into tomorrow.

 

crazywinners.png

There is something rare here, nowhere on the website it tells about the name of the group or company owner of this site, and if you search on MGA site ( http://www.mga.org.mt/?s=crazywinners ) you don't find anything about crazy winners or crazywinners, it seems this casino is not registered on Malta Gaming Authority.

[penny0088]

This is the letter I recieved. Very strange indeed its looking more and more like a scam.

[cocopop3011]

Wow this is very strange indeed!

 

Our Guru here is very knowledgeable when it comes to issues like this, let me get in touch with him and see if he can shed some light on this. You'll get a reply shortly Penny.

[ValDes]

I recenly had some problems with crazywinners and their rediculous terms and conditions. I won $2200.00 and they paid me $200. I then wrote a complaint to Curaçao egaming in regards to their unfair terms and conditions. I got a letter back:

 

Thank you for contacting Curaçao eGaming.

 

Please be advised that Curaçao eGaming has never licensed Crazy winners.

 

All information mentioned about Curaçao eGaming is false and misleading.

 

Regards,

 

Curaçao eGaming

 

I'm a bit concerned about this.. has anyone else come across this before. I don't know much about online gambling licenses but if this casino is not licensed isn't it illegal for them to operate?

 

What you stated here as information is really very concerning and I'm about to check all details. Unlicensed casino is a worse scenario than a rogue casino, so this should be clarified asap... 

 

Give me a couple of days and I'll come back with all the necessary information. 

[cocopop3011]

What you stated here as information is really very concerning and I'm about to check all details. Unlicensed casino is a worse scenario than a rogue casino, so this should be clarified asap... 

 

Give me a couple of days and I'll come back with all the necessary information. 

 

Thanks Guru!

[penny0088]

What you stated here as information is really very concerning and I'm about to check all details. Unlicensed casino is a worse scenario than a rogue casino, so this should be clarified asap... 

 

Give me a couple of days and I'll come back with all the necessary information.

 

Great thank you

[penny0088]

Within their terms and conditions it says their licensed by the government of Curaçao..

[ValDes]

Yeah, noticed that as well as the pathetic "no-forum-comments" rule... 

 

Someone from our team is about to contact CrazyWiners management any time soon and request them to clarify their license.  

[cocopop3011]

Great thank you I think I'm lucky to get even $200 out of them. Hopefully this will help warn others to stay away from them. There is not much information out in the world of google about crazywinners as it's in their terms and conditions that players are not allowed to write on public forms about this casino..

 

Hahaha! This casino is a joke - Their forum comment! What they don't expect players to post 'criticism' on a forum when they have such bad practise like this. 

And clearly not even their support know where they are licensed since I was told Malta!

[penny0088]

Yep they're a joke alright.. I just got 2 of these emails.. both worth a grand each lol

[penny0088]

Got 2 coz u can only do 1000 at a time.. had 2 do 3 withdrawals... 1000, 1000 then 200. 2 declined n 1 paid... oh n its like 1000 allowed per week or something in their terms... Neva come across any of these rediculous terms before. Should have before playing instead of after.. oh well I won't make that mistake again..

 

Think I'll just stick 2 ones I know that pay proper like royal vegas n affiliates of theirs and videoslots

 

Imagine if you won a jackpot at crazywinners hahaha it would be a nightmare.. oh only allowed to withdraw 10x ur deposit.. 1000 per week... would have to b a hefty deposit for a jackpot win

[blondie]

I am really in deep shock about this whole situation and Crazywinners unprofessionalism. In your case I guess I'd be happy that I got at least some money out of them. But really, even the fact support doesn't have a clue about their license is just awful. I still receive emails from them from time to time with small no deposit bonuses. I am really looking forward to see the final result- which license they have. But the no forum posts rule is ridiculous, not to say more. Imagine you use a common nickname and someone has registered with it on such large forum as askgamblers and started to complain about them. Then you'd have problems with the casino even though you weren't the one to post it Just a thought.

[ValDes]

We accepted and processed @penny0088 complaint, so let's see what CrazyWinners is about to explain in their defense...

 

http://www.askgamblers.com/casino-complaints/crazywinners-is-not-licensed

[penny0088]

Hmm well it looks they are going to try and bribe me to shut me up.. they sent me an email:

Penny,

 

We read the complaint you launched against us on AskGamblers. 

 

 

Please remove or resolve the complaint at once so we can compensate you for some of your lost winnings. 

 

 

Best, 

 

Angela J.

 

Account Managwr

 

I sent them a resonse that said I will close the complaint when they have paid me my full winnings. I got another $200 in my neteller so I don't know whats going on.. trying to bribe me by the look of it.. so they have now paid $400 out of the $2200 I won. It may come in dribs and drabs til they have paid it off. Who knows, very strange..

[Awena]

Hmm well it looks they are going to try and bribe me to shut me up.. they sent me an email:

Penny,

 

We read the complaint you launched against us on AskGamblers. 

 

 

Please remove or resolve the complaint at once so we can compensate you for some of your lost winnings. 

 

 

Best, 

 

Angela J.

 

Account Managwr

 

I sent them a resonse that said I will close the complaint when they have paid me my full winnings. I got another $200 in my neteller so I don't know whats going on.. trying to bribe me by the look of it.. so they have now paid $400 out of the $2200 I won. It may come in dribs and drabs til they have paid it off. Who knows, very strange..

penny0088 good morning and thanks for publishing this.

 

I have nothing against Crazywinners casino and I would like to recommend to stick with your complaint. 

 

I am looking forward to hear Guru reply.. !

 

I don't find many ' useful ' infos nor any Terms&Conditions in this e-mail ?

 

Why so, please ?

 

I wouldn't pay attention to this e-mail, not me.

 

Regards to all and I hope this complaint will be solved successfully in everyone favor *

[ValDes]

Guru will refrain from further statement in regards of this issue until we receive further clarification on the license problem on behalf CrazyWinners casino. 

[LilianInThaHouse]

Hmm well it looks they are going to try and bribe me to shut me up.. they sent me an email:

Penny,

 

We read the complaint you launched against us on AskGamblers. 

 

 

Please remove or resolve the complaint at once so we can compensate you for some of your lost winnings. 

 

 

Best, 

 

 

 

 

Angela J.

 

Account Managwr

 

I sent them a resonse that said I will close the complaint when they have paid me my full winnings. I got another $200 in my neteller so I don't know whats going on.. trying to bribe me by the look of it.. so they have now paid $400 out of the $2200 I won. It may come in dribs and drabs til they have paid it off. Who knows, very strange..

 

Bad casino tactics, the same happen to me once when I have received an e-mail from the casino where it says something as " please remove your complaint on AskGamblers and everything is going to be ok.

[penny0088]

Hmmm its all very suss. Another email

[penny0088]

Compensation?? For what? I'm talking about my winnings that I won from my deposit.. so they are pretty much saying that if I remove/ resolve my complaint they will pay me off on a weekly basis. Any advice. I've never come across anything like this before in all the years I've been playing at online casinos.