Netbet terrible customer service

[skuseyc1973]

Hi all. Just asking for a bit of advice.

I have had gambling problems in the past & have self excluded from numerous sites.

Last week I opened an account with netbet deposited £200 & also a posh casino account depositing £100.

I lost the money with netbet & won £500 with posh casino.

As soon as I withdrew the £500 with posh casino they contacted me to say I was self excluded with cassava enterprise & would only get £100 back.

All bets win or lose are void.

I decided to check with netbet if I'd been self excluded with them just to see if I could get my deposit back only because of the posh casino issues.

Low & behold I was self excluded up until January next year.

I explained I opened an account with netbet not knowing I was self excluded and that all bets should be void win or lose.

They have refused saying my name had an extra y on the surname and that I used fake details!?

Totally untrue. I used all correct details apart from an extra y on my surname. Any one that uses an iPhone will understand predictive text issues.

Can any one please give me some advice as I don't think this is fair. 1 company because I won are paying out only the deposit & the other refusing to void all bets.

My gripe with netbet is if I had won they would of only paid my deposit back.

Also the customer service with netbet is shocking.

The online chat hosts were rude & customer service are very slow at responding.

I'd advise people to bet with the well know uk companies.

Bet365 is fantastic.

Thanks for reading

[cocopop3011]

Hello sksuseys and welcome to the forum

 

First and foremost I am sorry to hear you are having problems with the aforementioned casinos only too often lately I am hearing of players being able to deposit and play after self exclusion.

 

Regarding Netbet Casino, in my opinion I believe they are stalling in regards to returning your deposit, however it is a term at every casino that you make sure your personal details are correct, and that's down to every letter.

 

Your problem however seems very trivial, and a simply 'Y' included in your name is very petty! And yep I sure do know how frustrating predictive text is on iPhone.

 

If you don't seem to be having any resolution with the casino, in this instance I would suggest you Submit a complaint.  Just click the link I have supplied and make sure you include as much information as possible,

 

Let us know what you do, however if you do submit a complaint we won't be able to talk about the issue on the forum until it's closed.

[partyhummel]

Hello sksuseys and welcome to the forum

 

First and foremost I am sorry to hear you are having problems with the aforementioned casinos only too often lately I am hearing of players being able to deposit and play after self exclusion.

 

Regarding Netbet Casino, in my opinion I believe they are stalling in regards to returning your deposit, however it is a term at every casino that you make sure your personal details are correct, and that's down to every letter.

 

Your problem however seems very trivial, and a simply 'Y' included in your name is very petty! And yep I sure do know how frustrating predictive text is on iPhone.

 

If you don't seem to be having any resolution with the casino, in this instance I would suggest you Submit a complaint.  Just click the link I have supplied and make sure you include as much information as possible,

 

Let us know what you do, however if you do submit a complaint we won't be able to talk about the issue on the forum until it's closed.

 

 

ups... i was just thinking about discussing certain open complaints here at the forum since some casino reactions are really scary and imo they should know that all of us are noticing and disapproving...

 

regarding the netbet-case... one single mistype does not lead to a breach of the t&c imo.they are licensed at malta - a reputable iurisdiction, located inside the eu. not at an alibi iurisdiction such as curacao e.g. if they refuse to find a solution regarding your case - also after placing a complaint, here which is the easiest way to try to resolve this - you shouldn´t hesitate to submit a written complaint to the mga.

 

I am pretty sure that they will show no understanding to treat you like a fraudster because of an unporpused mistyping. It is extremely ridiculous to use this as argumentation since no online casino has any automatic check when signing up, if you have excluded from one of their sister sites. They check that, of course - manually - after you are requesting a withdrawal. ;-)))))))) a single mistype of your name would not have fogged your identity.

 

netbet has a serious number of almost 110 complaints, here. 7 weren´t solved. thats almost 7% unsolved. in the first sight that does not look extremely promising...I will avoid depositing. Might be i am wrong with this - didn´t they recently change their name? :-)

 

all my best wishes to you and fingers crossed you will get improvements regarding your gambling issues...