kingjames09 Posted November 19, 2015 Share Posted November 19, 2015 I won in an online casino certain amount of money (a lot) betting on blackjack. When i got to this amount, I decided to withdraw it into my bank account, so i started the process. After 1 hour, i decided that i wanted to keep gambling and asked the casino if they could cancel my withdraw, so they did. After that i kept gambling and ended up loosing everything. The problem is that the casino made a mistake and deposited the amount to my bank account after 2 days, as if I had never canceled the withdraw. So when the casino realized they made the mistake, they contacted me so I can gave back the money. Willing to help, i followed the instructions they gave me to return it, but the problem was that the amount of money was a lot, and also the info they gave me was not working on the online payment method my bank provides me (the server told me that the number of account was not correct). After that we agreed that they would contact me again to find another solution. Its been now over 2 months and i have not heard anything from the casino. I dont want to get into any trouble or anything like that. Who can help me? I dont know what to do. partyhummel 1 Quote Link to comment Share on other sites More sharing options...
ValDes Posted November 19, 2015 Share Posted November 19, 2015 Why, oh why?! Why the casino didn't choose my bank account? ... Seriously, that's one of the most ridiculous stories I have ever heard! I've seen everything when it comes to issue with online casinos, but casino paying large amount incorrectly never! I think your further actions depends significantly from the fact what is the casino which made that mistake. If it is a reputable brand, operated and licensed by a trustworthy licensing jurisdiction such as UKGC, Gibraltar or Malta for example, you should forward this issue directly to the official regulatory body and ask for their assistance. I'm pretty sure they will make all the necessary checks to ensure that money in your bank account are 'clean' and how you would be able to return to their rightful owner. If the casino is regulated by some of the not so reputable licensing jurisdictions, such as Costa Rica and Panama for example, then you should inform your bank immediately and ask for their assistance and advice, simply because there are certain Anti Money Laundering policies and procedures when it comes to large money transfers which everyone must comply with. Please keep in mind that the above is just a general advice since we don't know facts and details. Welcome to the AskGamblers forum though. kingjames09, partyhummel, helenakp and 1 other 4 Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 19, 2015 Share Posted November 19, 2015 Whaaaaaat?? I've never heard if this before! Ever. And now it's been two months and you've heard nothing! Maybe they don't wan the money back Quote Link to comment Share on other sites More sharing options...
winningfly Posted November 19, 2015 Share Posted November 19, 2015 Interesting mistake from casino How much if not secret this amount? Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 19, 2015 Share Posted November 19, 2015 Interesting mistake from casino How much if not secret this amount? Hahaha! I'd like to know too but didn't like to ask since the information wasn't voluntarily given kingjames09 1 Quote Link to comment Share on other sites More sharing options...
winningfly Posted November 19, 2015 Share Posted November 19, 2015 Hahaha! I'd like to know too but didn't like to ask since the information wasn't voluntarily given I did not force to answer, but i am totally curious about it Quote Link to comment Share on other sites More sharing options...
kingjames09 Posted November 19, 2015 Author Share Posted November 19, 2015 More or less, 10,000 USD cocopop3011 and partyhummel 2 Quote Link to comment Share on other sites More sharing options...
zerooo Posted November 19, 2015 Share Posted November 19, 2015 wow. that is a big amount. how can casino make such a mistake.. :mellow: i hope you will resolve this soon kingjames09. if i would be in this/your possition i would try to contact casino.. if they don't answer i would try again and again. Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 19, 2015 Share Posted November 19, 2015 More or less, 10,000 USD WOW!! That is a serious amount of cash to send by mistake! Yes I too hope that you manage to get this sorted. Out of interest do you know what your going to do next? Are the casino even pursuing this now? Quote Link to comment Share on other sites More sharing options...
kingjames09 Posted November 20, 2015 Author Share Posted November 20, 2015 No I dont have a clue. Thats why i was asking for advice. Quote Link to comment Share on other sites More sharing options...
kingjames09 Posted November 20, 2015 Author Share Posted November 20, 2015 i have not heard anything from the casino, I dont know if i can get into trouble or something like that. I am scared. Quote Link to comment Share on other sites More sharing options...
ValDes Posted November 20, 2015 Share Posted November 20, 2015 No I dont have a clue. Thats why i was asking for advice. i have not heard anything from the casino, I dont know if i can get into trouble or something like that. I am scared. Don't want to scare you, but you could indeed get into troubles with providing the relevant authorities in your country with some reasonable explanations what is the origin of the money in case they consider this transaction as suspicious or flagged as AML fraud or something... You'd better find out the official regulatory body for that casino and forward your issue directly to them as soon as possible. Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 20, 2015 Share Posted November 20, 2015 Don't want to scare you, but you could indeed get into troubles with providing the relevant authorities in your country with some reasonable explanations what is the origin of the money in case they consider this transaction as suspicious or flagged as AML fraud or something... You'd better find out the official regulatory body for that casino and forward your issue directly to them as soon as possible. But why would they? I don't see why the casino aren't pursuing the money and it really is at no fault to the player! @KingJames, which country are you from? Quote Link to comment Share on other sites More sharing options...
kingjames09 Posted November 20, 2015 Author Share Posted November 20, 2015 Mexico. The casino is the larger in the country, its not small that could scam you or something like that. Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 21, 2015 Share Posted November 21, 2015 Mexico. The casino is the larger in the country, its not small that could scam you or something like that. Valdes mentioned it would be a good idea to find out their regulatory body so you can forward the issue to them, have you managed to do this? Quote Link to comment Share on other sites More sharing options...
ValDes Posted November 22, 2015 Share Posted November 22, 2015 Mexico. The casino is the larger in the country, its not small that could scam you or something like that. Have no idea who's the biggest online Mexican casino. To be honest, didn't even knew that such casinos exist, cause we definitely don't have any Mexican online brand listed in our database and it's one of the largest in the world... Quote Link to comment Share on other sites More sharing options...
partyhummel Posted November 23, 2015 Share Posted November 23, 2015 maybe they forgot to tell you it´s a present and you may go straight ahead... shopping and holiday. ;-) Quote Link to comment Share on other sites More sharing options...
Evergoa Posted November 24, 2015 Share Posted November 24, 2015 It is only my personal opinion based on my experience as accountant and fiscal advisor. Save the proofs that you tried to transfer back the money without success and that was not your fault. Declare in your yearly Mexican income returns the earnings (as per Mexican regulations) If you get an inspection or something from someone, just tell the truth. And of course, put the cash on a deposit just in case you have to reimburse it in the future. How much to wait until you consider the cash as yours? That is the big question. But with my meassures you assure yourself that you will be in total compliance. blondie, winningfly, cocopop3011 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
winningfly Posted November 24, 2015 Share Posted November 24, 2015 I think Evergoa give very nice and prompt comment and good advice! Quote Link to comment Share on other sites More sharing options...
ValDes Posted November 24, 2015 Share Posted November 24, 2015 Agree. Although I still believe that money must be returned to casino in any possible way, what Evergoa suggested above seems as a reasonable set of actions in this particular situation. Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 24, 2015 Share Posted November 24, 2015 Agree. Although I still believe that money must be returned to casino in any possible way, what Evergoa suggested above seems as a reasonable set of actions in this particular situation. But it seems like they don't want it back! They're certainly not making any efforts to get it back considering its such a large sum of money too! Quote Link to comment Share on other sites More sharing options...
Awena Posted November 24, 2015 Share Posted November 24, 2015 I am just wondering,what if player deposit 10.000 dollars and forget about it. Will they ever notify him? Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 24, 2015 Share Posted November 24, 2015 I am just wondering,what if player deposit 10.000 dollars and forget about it. Will they ever notify him? Well that's one way of sending the money back I suppose! Quote Link to comment Share on other sites More sharing options...
ValDes Posted November 25, 2015 Share Posted November 25, 2015 But it seems like they don't want it back! They're certainly not making any efforts to get it back considering its such a large sum of money too! I am just wondering,what if player deposit 10.000 dollars and forget about it. Will they ever notify him? None of you is so naive to believe that, aren't you... Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted November 26, 2015 Share Posted November 26, 2015 None of you is so naive to believe that, aren't you... Yep! I'm naive. It's been 2 months! or is it more? Quote Link to comment Share on other sites More sharing options...
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