Guru talks: Caribic Casino Terms&Conditions Analysis

[ValDes]

Hiya!

 

Time for an analysis of Caribic Casino Terms and Conditions, so here we go...

 

 

 General Terms and Conditions

 

3 CHANGES TO THE TERMS OF USE 

3.1. We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms of Use can be accessed here, and the date on which they came into force is noted. 

3.2. Where we make changes to the Terms of Use, which shall be notified to you in advance by email or by placing a notice on the Website, the player must re-confirm acceptance before the changes come into effect and he is able to place bets on our website.

 

Thumbs Up - This is a fair and honest way when casino is changing its terms on the go. 

 

4.4. When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. You are responsible for ensuring that you comply with any laws applicable to gambling online in the country in which you are located and/or are a resident of. You must not access the Website and/or open an Account from within a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location.   

 

Thumbs Down - If so, then a reasonable question arise… If it is player responsibility only to verify if gambling is legal or not within their jurisdiction then what is the purpose to exist all these licensing jurisdictions and/or regulatory bodies? Why it should be the player to take all that responsibility when casino could easily remove all forbidden countries from their registration list and avoid this way all misunderstandings at a later stage?

 

4.7. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money. 

 

Thumbs Up - I like this one. Simple, clear and so true! 

 

4.8. Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and: 

4.8.1. If the total amount deposited to the Duplicate Account is played and lost, you agree to renounce your claim on the amounts deposited in the respective Duplicate Account; 

4.8.2. If the total amount deposited on the Duplicate Account has not been used to place any bets, we will apply a fee of 50% of the deposited amount and return the remaining 50% to you. 

4.8.3. If the amounts deposited to the Duplicate Account have been used to place bets which resulted in winnings, winnings will be made void and we will apply a fee of 50% of the total deposited amount on the Duplicate Account and return the remaining deposit to you. In the situation where after voiding the winnings, the remaining amount on the Duplicate Account is lower than 50% of the total amount that has been deposited by you, we will charge you a fee amounting to the remaining balance in your Duplicate Account. 

4.8.4. Any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. 

 

Thumbs Down - Why so complicated? I lost myself on the second sub-term and could only imagine what is it with players with less experience… 

 

4.9. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed.

 

Thumbs Down - Now, why this one? Casino keep explaining for half a page what will happen if player is found to be an owner of Duplicate accounts only to get to this particular term on the very next condition to read. Confusing, to say the least.

 

4.11. If you wish to close your account you must send a request to do so on [email protected]. By closing your Account, you also consent to the forfeiture of any promotional bonuses, prizes or benefits which you may have acquired. 

 

Thumbs Up - Strongly support this requirement, a serious action such as account closure must be done and confirmed in written. 

 

4.12. In the event of closure of your Account because of gambling addiction or if your account has been closed due to fraudyou acknowledge that you are prohibited from opening a new Account. The Company will not be liable if you manage to open a new account, for such action nor for any direct or indirect consequential damages. The company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein. 

 

Thumbs Down - And where’s casino responsibility and liability here? There must be a mechanism incorporated within the casino system which prevents players from registering more than one account using the same registration details. 

 

5.2. The company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and terrorism financing. Suspicious transactions/activities shall be investigated by the company and, if necessary, a suspicious transaction/activity report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions/activities, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities. 

5.3. All transactions made by players on our site are checked to prevent money laundering, terrorist financing and all other illegal activity.

 

Thumbs Up - Sure, no one needs dirty money into this business. 

 

5.3. All transactions made by players on our site are checked to prevent money laundering, terrorist financing and all other illegal activity. 

5.4. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering and terrorist financing  and in order to verify if you are subject to a sanctions regime (the "Checks"). 

5.5. The identity of the player will be verified on cumulative withdrawals of €2,300 

5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your Account until you have provided us with such information or permanently close your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more. 

 

Thumbs Down - Term 5.3 does not comply too much with terms 5.4 and next… If 5.3 was true, then why casino is not conducting a full verification before ir right after the very first deposit? A rhetorical question though…

 

5.7. If we are unable to confirm that you are the Legal Age then we may suspend your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then: 

5.7.1. Your Account will be closed; 

5.7.2. All transactions made while you were underage will be void, and all related funds deposited by you will be returned; 

5.7.3. Any stakes for bets made while you were underage will be returned to you; and 

5.7.4. Any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.

 

Thumbs Up - Sounds fair, however if casino has bothered conducting a verification check before or right after the very first deposit, then such situations could have been avoided completely.

 

8.3. We do not accept cash funds sent to us.  

 

You sure?! Well, I do…

 

8.6. The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited. If any bets are placed with bonus balance, then bonus cannot be cancelled. 

 

Thumbs Up - Fair enough! And simple...and clear as well! 

 

8.7. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest. 

 

Thumbs Down- How come that my account balance is not insured or otherwise protected? Each and every trustful casino must have a separate bank account for this purpose in order to secure and guarantee players funds. 

 

11.4 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity. 

 

Thumbs Up - Please do that every time you come to a fraudster. If casinos were doing that more often then online gambling would have been much safer than it is now. The same goes in the opposite direction though.

 

12.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

 

Thumbs Up - Well well, seems like all recent hacker attacks on casino websites have already been added as part of casino terms. Hey hackers, do not do that, okay!

 

22.5 If the player feels unsatisfied and feels that he should lodge a complaint directly with the relevant authority he may do so by sending an email to [email protected].

 

Thumbs Down - Please update the complaints related details of MGA - their direct line support phone is +356 2546 9191 and they now offer online gaming support for players at http://www.mga.org.m...aming-support/ 

 

29.3 Self-exclusion - If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting [email protected]. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 6 months. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting the above email address. 

Reasonable endeavours will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behaviour lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognise or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page. 

 

Thumbs Down - Could someone clarify what “reasonable endeavours will be used to enforce your self-exclusion” please? The way I see it, it means that casino could help a problem gambler and activate the SE agreement instantly, but could also give the run around forever. Bad, bad way to deal with such an important matter as problem gambling when it must be dealt immediately! 

 

General Bonus Terms

 

9. In the interest of fair gaming, there is a maximum stake allowed per game round when you are betting with bonus funds. This maximum stake is €6, or your account currency equivalent of €6.

 

Thumbs Down - What about cumulative bets? Doubling? This term definitely needs some serious clarification. 

 

11. In the event a bonus is not credited after a qualified deposit has been made, please contact customer support via e-mail [email protected] or Live Chatbefore any bets are made, and Caribic Casino support crew will manually grant the bonus. If you do not wait for the bonus to be set up before betting, our system will not allow us to credit your account with the bonus funds.

 

Thumbs Up - Now I wish as many players as possible are reading this particular term. Keep in mind that this rule applies to 99,99% of all online casinos. 

 

12. Maximum winnings from wagers made with bonus funds is €10,000, or your acount currency equivalent of €10,000, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.

 

Thumbs Down - Limitations on winnings derived while playing with a bonus? Hmm, okay that would be fair if there were such limitations on losses too, don’t you think... 

 

16. In case of any dispute, the decision by CaribicCasino.com is final.

 

Thumbs Down - Nope, your decision is not final at all. There are number of possibilities for player to chase their claims against the casino, including usage of AskGamblers Complaints Service or filing a formal complaint in front of the official regulatory body. 

[blondie]

Great job done VaIDes! Thanks for this insight, it was really useful. And I do like this casino because I've made two withdrawals and both were fast handled, but it's always good to hear your analysis because your opinion overall means a lot to me.

[ValDes]

Thanks blondie.

 

Yep, based on their terms and conditions, must admit that Caribic Casino seems as a decent operator so far. 

[helenakp]

Thanks blondie.

 

Yep, based on their terms and conditions, must admit that Caribic Casino seems as a decent operator so far.

Thanks Valdes played here few days ago,now waiting for the Exotic 150 free spins,but why sooo late they will be available in my account at 8 pm CET this evening

[blondie]

Thanks Valdes played here few days ago,now waiting for the Exotic 150 free spins,but why sooo late they will be available in my account at 8 pm CET this evening

I think you can check out earlier as well, last week I got them at about 3pm.

[winningfly]

I have a suggestion - can you somehow make more visible your thumbs ups/ thumbs downs. Will be much more easier for eyes where to read first.

And thank you for this post, was thinking about deposit in this casino. Probably no now.

[cocopop3011]

 

8.6. The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited. If any bets are placed with bonus balance, then bonus cannot be cancelled. 

 

Thumbs Up - Fair enough! And simple...and clear as well! 

 

Thumbs up?    Why is this thumbs up? So in other words wagering only starts once you've used up your real money?

[ValDes]

Thumbs up?    Why is this thumbs up? So in other words wagering only starts once you've used up your real money?

 

Huh, I'm surprised you are asking about this one, thought it was pretty obvious...

 

When you are playing with your real money and no bet with bonus funds has been done yet, basically it means that if you hit big you could withdraw immediately by simply cancelling your bonus and that's it. But if a single bet was made with the bonus funds, then you could not withdraw unless the whole wagering has been successfully met.  

[ValDes]

I have a suggestion - can you somehow make more visible your thumbs ups/ thumbs downs. Will be much more easier for eyes where to read first.

And thank you for this post, was thinking about deposit in this casino. Probably no now.

 

The "thumbs up" and "thumbs down" string has been formatted bold. Way easier for eyes to read I hope.

[winningfly]

The "thumbs up" and "thumbs down" string has been formatted bold. Way easier for eyes to read I hope.

yes, thank you!

[cocopop3011]

Huh, I'm surprised you are asking about this one, thought it was pretty obvious...

 

When you are playing with your real money and no bet with bonus funds has been done yet, basically it means that if you hit big you could withdraw immediately by simply cancelling your bonus and that's it. But if a single bet was made with the bonus funds, then you could not withdraw unless the whole wagering has been successfully met.

 

Well I asked because for me this term isn't clear enough! It may be to some players but not to me! As you can see I completely misunderstood the term, so it isn't written that clear IMO.

[ValDes]

Well I asked because for me this term isn't clear enough! It may be to some players but not to me! As you can see I completely misunderstood the term, so it isn't written that clear IMO.

 

Now, when you say that, I think you were definitely right... Maybe this subject is not that obvious as I thought it is, so let me clarify a bit...

 

And so, upon bonus usage there are two options - a/ play from your bonus funds first and b/play from your real money funds first. Maybe it doesn't seem as a big difference at first, but in fact, that's very important moment when and if you decide to request a withdrawal before meeting wagering requirements. In case a/ you cannot withdraw at all if even a single bet have been placed after the bonus have been credited to your account. In case b/ you could withdraw as any given moment if you didn't place a bet using your bonus funds.

[cocopop3011]

Now, when you say that, I think you were definitely right... Maybe this subject is not that obvious as I thought it is, so let me clarify a bit...

 

And so, upon bonus usage there are two options - a/ play from your bonus funds first and b/play from your real money funds first. Maybe it doesn't seem as a big difference at first, but in fact, that's very important moment when and if you decide to request a withdrawal before meeting wagering requirements. In case a/ you cannot withdraw at all if even a single bet have been placed after the bonus have been credited to your account. In case b/ you could withdraw as any given moment if you didn't place a bet using your bonus funds.

 

  Now this is perfect! Why can't all casinos just explain it exactly as you have! There's absolutely no way anyone could misunderstand the term if it's written like you have!

 

Thanks Val. Now I totally see why this is a thumbs up 

[ValDes]

  Now this is perfect! Why can't all casinos just explain it exactly as you have! There's absolutely no way anyone could misunderstand the term if it's written like you have!

 

Thanks Val. Now I totally see why this is a thumbs up 

 

No need to thank me Sharon. Always a pleasure be of any help to our beloved forum admin. 

[winstoncz]

Hello ValDes,

I have a request. I see that you are extensively studied term and conditions casino caribic. You look at my event, http://www.askgamblers.com/casino-complaints/confiscated-my-win-11-000-eur-and-close-my-account ,I do not understand in English and absolutely do not understand term and conditions. May confiscate entire balance? Your notbinding opinion.Very please. Thanks you

[ValDes]

Hello ValDes,

I have a request. I see that you are extensively studied term and conditions casino caribic. You look at my event, http://www.askgamblers.com/casino-complaints/confiscated-my-win-11-000-eur-and-close-my-account ,I do not understand in English and absolutely do not understand term and conditions. May confiscate entire balance? Your notbinding opinion.Very please. Thanks you

 

First of all, hello and welcome to the AskGamblers Forum. 

 

Please keep in mind that I am consulting our Complaints Team with most complicated complaints cases, so I guess this one will come to me for review sooner or later. Therefore, hope you realize that I cannot comment on an ongoing case before I got familiar with all the relevant facts. Be patient and let our team do their job, this is all I could advise at the moment. If your claim is justified then rest assured they will do their best to help you.  

[winstoncz]

I am sorry - I had no response ASKGAMBLERS team. I respect your decision and I respect future decisions ASKGAMBLERS team. Thanks you for your work and time.

[cocopop3011]

I am sorry - I had no response ASKGAMBLERS team. I respect your decision and I respect future decisions ASKGAMBLERS team. Thanks you for your work and time.

If after the complaint is closed and your not happy with the response we can try and help you understand what they have said. Let us know if you need that help after the complaint has been closed.

[partyhummel]

Just sent my docs to caribic last night to prepare them for my first encounter with their slots, next week.

 

restricting betsize with bonus money imo is okay...

 

however very odd in this case: restricting real money bets to 55 € per spin and obviously offering slots containing the possibility to bet higher.......

 

oh oh...

 

slotty eg restricts max bet at my blond womanizer thunderstruck1 to only 11 or 12 euro. you cannot place it higher. It can be adjusted in the games.

 

Also offering a complete czech language site - except a translation of the t & C (containing the statement that in doubt only the english version counts) - is not a good idea.

 

However they are still newbies and everybody goes thru the process of learning his whole life. Including studying t & c in the english language. As my first impression from the casino indicates they will work out a fair solution since if that maxbet thing is the only case - there was no harmful intend by the player in my eyes. Just big luck (i busted the similar amount at that betsize a few months ago)...

 

;-) no risk - no fun... no pain - no gain. :-) just imagined a win 1000 x betsize^^

[partyhummel]

urx - and as if it wasn´t bad enough it was the ugly thuna - koi princess... usually that greedy ugly bowlfish eats any stake...

 

no leftovers.

 

to winstoncz - better try to stay calm and not accuse the casino of any odd activities - I am sure they did not try to trick you. I have read a lot about them and all i could see that they are acting fair. So they will be doing in your case, for sure. They also did not state that they wanted to confiscate your total winnings but are still reviewing. best is to keep calm. 

 

I know, how hard that can be - nerves are early glowing in us gamblers. Try to control that as long as they keep talking. Talking leads to solution.

[partyhummel]

btw the non funds tying bonus is another sign for the fair attitude. so. my last consecutive postz i spam into this thread. 

 

have a great sunday, everybody. ;-)

[winstoncz]

Thank you all for answers. I communicate honestly fairly with dignity. Always with respect. My country is little and only 16 year democracy. My Generation not learned English only Russian. Therefore I play casino in native language. I play fairy. This win in my life extreme. And therefore I feel extreme sadness. All his life silent my country. It is normal for my whole life silents. I do not want. It is for me to joy, now that I know, someone to talk and deal with my problem. For my is it incredibly (wonder). Thanks you all. Sorry my English (translation google) :-)

[winstoncz]

hello all, "

Congratulations winstoncz,

Your complaint has been resolved successfully!
Caribic Casino - Unfair confiscation of 11.000,-EUR and account closure"

successfully resolved - confiscation ALL win. this is successfully :-) Even before the breach term and conditions. hmm, What do you think?

[partyhummel]

hello all, "

Congratulations winstoncz,

Your complaint has been resolved successfully!

Caribic Casino - Unfair confiscation of 11.000,-EUR and account closure"

successfully resolved - confiscation ALL win. this is successfully :-) Even before the breach term and conditions. hmm, What do you think?

 

 

did you recieve your winnings?

 

I have some friends from prague. and some people from there worked for me over years. I like czech republic a lot. beautiful country and smart people.

[cocopop3011]

hello all, "

 

Congratulations winstoncz,

Your complaint has been resolved successfully!Caribic Casino - Unfair confiscation of 11.000,-EUR and account closure"

successfully resolved - confiscation ALL win. this is successfully :-) Even before the breach term and conditions. hmm, What do you think?

It may not be resolved in your favour but on this particular occasion as the notes say on your complaint you did breach their terms and conditions by betting more than £55.