Guru talks: Drueck Glueck Casino Terms&Conditions Analysis

[ValDes]

Hi folks 

 

As previously requested from fellow forum members, it is time for Drueck Glueck Casino and its terms...

 

General Casino Terms

 

1.1 We consider these terms to be fair...

 

Oh, man! What a great and unusual start of a casino Terms and Conditions! Maybe a bit too bragging for my taste, but still quite an original one!

 

1.1. … Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor….

 

Thumbs Up - Beautifully said! Wish more casinos state that to their customers. 

 

1.2. Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion.

 

Thumbs Down - Not true, there are tons of regulations when it comes to protection of basic human rights, such as the right to know and refuse being recorded for example. So, in case the casino intends to use such recording as an evidence in front of a third party, it must comply with all existing legal regulations and sometimes even request player’s permission.

 

1.3. For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.

 

Thumbs Up - Hallelujah! Finally a casino who dare to talk about that even assume some a warranty. Way to go! 

 

1.6. By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time.

 

Thumbs Down - No way that a casino could validate a term retroactively. 

 

4.4. It is not advisable to play 'Real Money' mode before trying 'Practice' mode. We recommend players practice in 'Practice' mode prior to playing in 'Real Money' mode.

 

Thumbs Up - Now this is something new on the online casinos horizon and definitely deserves a huge praise! 

 

5.4. All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. We reserve the right to confirm a customer's address by any means available, including but not limited to posting an address verification letter by mail to you, contacting you by e­mail, phone or live chat. If the attempt to verify the details supplied during registration is not successful no winnings will be paid.

 

Thumbs Down - Agree with the first two sentences. But the last one… nope, sorry, could not agree at all. No one has the right to void my legitimate winnings only because casino rep decided to try a phone call in the middle of the night for example.

 

5.13. Account facilities are provided to You solely to enable you to place bets or participate in poker or casino games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities and/or the account being closed.

 

Thumbs Up - Great, each casino must fight with any attempt for money laundering via online gambling facilities. Anti Money Laundering should not be just a bunch of well wishes, but a serious set of precautionary measures and procedures applied by any reputable online casino brand. 

 

6.2. After depositing, you will receive email confirmation of the transaction. We recommend that you print out and keeps details of all transaction data in order to avoid misconceptions and discussions at a later time.

 

Thumbs Up - A very useful practice though, which helped not once and twice over the years in case of a stuck or missing deposit. 

 

6.4. Please note that documentation in the form of ID, utility bill/statement or copies of the front and back of your credit card may be required after any deposit. 

 

Thumbs Down - Why not making one more step and request such verification documents before the initial deposit? A rhetorical question of course… 

 

7.3. The maximum winning amount that a player can cash out is €10,000 every 30 days. All other winnings will be paid in monthly installments of €10,000 every 30 days. The maximum withdrawal amount per transaction is €5,000. 

 

Thumbs Down - A monthly withdrawal limit of just €10,000 is extremely insufficient for any reputable casino brand.

 

7.5. Please note that 'winnings' stands for an amount which is more than the total deposits made by a player. As a condition for payment, winnings will not be issued until KYC documentation has been received. Please also note that any winnings over the value of €5,000 may take up to 5 business days to process. This is due to extra security checks performed by Our Accounts Department.

 

Thumbs Down - Some people would call that a ‘stalling a payment’. Including me…

 

7.13. Once you have made a request to withdraw, your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to Our Accounts Department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or cancel your request to withdraw funds at any time until your withdrawal has been completed and fully processed.

 

Thumbs Down - A day here, an extra day there...Hellooo, wake up, we are almost in 2016 and there are dozens of online casinos paying faster than it took to your cashier to receive a withdrawal request, let alone reviewing, approving, processing and paying out…

 

20.2 Deposit Limits: We provide you with the ability to set you own preferred deposit limits within the Cashier Section of our Software. Deposit limits can be set for the following periods: Daily, Weekly, Monthly

Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your Account. However if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you.

 

Thumbs Up - I vote for this one with both hands. 

 

20.3.2. Having implemented reasonable checks and safeguards to ensure Responsible Gaming, whilst player limitations are active you cannot open an Account, We cannot be held liable to you or any third party if you are able to continue to gamble on any account under our license. In that event, any winnings that will be originated during your suspension period will be null and void.

 

Thumbs Down - What about the deposits made during such suspension period? You must return them or you forgot about that?

 

21.1. If you wish to make a claim or complaint, as a first step you should as soon as reasonably practicable contact our 'Customer Support Department'. If you are not satisfied by the answer you received from Our Customer Support Department you have the right to refer it to the Malta Gaming Authority via email to [email protected], or via telephone on +356 2546 9000, or by post to Level 3, Suite 1, TG Complex, Brewery Street, Mriehel, Birkirkara BKR3000 Malta. You can visit the Malta Gaming Authority site at http://www.mga.org.mt.   

 

Thumbs Down - Please, update the complaints related details of MGA - their direct line support phone is +356 2546 9191 and they now offer online gaming support for players at http://www.mga.org.m...aming-support/ 

 

22.5. You hereby agree that in the event of your winning €10,000 or more in relation to any of our games you will grant to Us an irrevocable, exclusive and perpetual worldwide right and license, to use your name, photograph and likeness in any media, in connection with the marketing and promotion of Us and the Website, and you will fully cooperate with Our representatives in such regard.

 

Thumbs Down - Sure, why not. How much you gonna pay for that?  

 

26.2 . We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honoured.

 

Thumbs Up - This is how it should be. 

 

31.2. If any future modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

 

Thumbs Down - Wrong! This term could be easily invalidated in case of a dispute with the casino referring to applying specific term retroactively and without player’s consent. 

 

34.3. Any jackpot payout greater or equal to €50,000 will require an extra 14 days for processing.

 

Thumbs Down  - Okay, but it is not clear if this jackpot is about to be paid in a lump sum or player should wait till Judgement day.

 

 

General Bonus Policy

 

6.1. If your deposit bonus/offer was less than a 100% deposit bonus/offer the maximum bet is either 10, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply)

6.2. If your deposit bonus/offer is 100% or more the maximum bet is 5, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply)

6.3.If you received a free bonus (no deposit bonus/refer a friend bonus/registration bonus/winnings from free spins etc) the maximum bet is 5 or 10% of the free bonus amount (the lower of the two amounts apply)

 

Thumbs Down - These rules are made with a single purpose - to make it almost impossible to wager successfully your bonus. Unfair and tricky, proceed with extra caution! 

 

12. Unless stated otherwise if the last bonus received by a player was a free bonus, a deposit needs to be made first before the player is eligible to use any further free bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any free bonus.

 

Thumbs Down - Yet another tricky bonus rule which could play a bad joke. 

 

13. If you receive free money (no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins winnings, unless stated otherwise the maximum amount that you can win or withdraw from it is €100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn until the wagering requirements have been met.

 

Thumbs Up - I like this one. Many players would skip playing smart pants if such rule is being implemented and explained so well by more online casinos. 

 

14. A bonus (including the bonus credited from a free spin bonus) is also considered free if your real money balance at the time you were credited the bonus is lower than your most recent deposit.

 

Thumbs Down - Now, why this one?

 

24. … *Games produced by Net Entertainment Ltd, Edict, Microgaming and Williams Interactive Ltd will count 75% towards the wagering requirement.   

 

Thumbs Down - Not willing to become a fortune teller, but somehow this term makes me believe that the casino will lose lots of potential customers. 

 

30. In the case that bonus money is wagered and lost, but not all wager requirements were met, the next deposit made to your account, providing you don't have any open games, will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements. If you want to continue your game session and make sure that your bonus gets Consumed, please contact support after your deposit. Any abuse of this in order to avoid completing bonus wagering will result in all winnings being removed, and your deposit potentially being confiscated. 

 

Thumbs Up - Sounds fair enough. 

 

35. ….In addition to this, the following are considered irregular playing patterns: ….35.4. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

 

Thumbs Down - Unfair and tricky term, makes any normal player a potential victim of bonus and winnings confiscation!

 

[Johnnygotthebone]

I told y'all that their bonus terms are not fair.

 

Skills on net casinos made a big mistake to try and trick people with that bonus policy. They lost a really big player(me) by confiscations a few grand when they made a mistake and entered my bonus as free instead of belated.

 

Sure they kept it, free money for them.

 

It is sad but true, skills on net casino bonus terms are dangerous. They changed the terms while I was playing without notice as well but Vegas winner finally agreed to let me have the win.

 

I do not play here. It is too dangerous. Complaints will be coming for this new casino. Wait and see.

[cocopop3011]

 

14. A bonus (including the bonus credited from a free spin bonus) is also considered free if your real money balance at the time you were credited the bonus is lower than your most recent deposit.

 

Thumbs Down - Now, why this one? 

 

 

I don't understand this term if I'm honest what exactly do they mean?

 

 

24. … *Games produced by Net Entertainment Ltd, Edict, Microgaming and Williams Interactive Ltd will count 75% towards the wagering requirement.   

 

Thumbs Down - Not willing to become a Fortune Teller, but somehow this term makes me believe that the casino will lose lots of potential customers. 

 

A major thumbs down and probably the reason why I'll never play with a bonus there!

 

Thanks Vades, yet another one excellently done! I look forward to reading each and Every one of these you do and they never let me down! Thumbs UP!

[Johnnygotthebone]

It means if u get a free bonus like me(belated deposit bonus but they worded it wrong) they will confiscate anything over 100 bucks. I lost thousands and ask gamblers rejected my complaint because it's in their terms. The casino terms are clear even though they are not fair. My loss... Actually theirs. They have no idea how much I am capable of playing. Skills on net is black listed by me. I will never deposit there again. Anywhere.