I believe a Gamdom employee logged into my account and stole my balance

[BillyMcBigMac]

Hi there. Not sure where I am supposed to post this but I was told by someone that someone who works here, I should post my story

 

 

I was playing on Gamdom casino and I ran into an issue. I posted some joke in chat. Not swearing. Not rude at all. And a moderator banned me and called me a beggar. I had a $2000 balance so I am nothing close to a beggar.

I was pretty annoyed so I contacted live chat and told them that behavior is unacceptable and I want an apology for that person calling me a beggar etc. We had some back and forth and I told them if I dont get an apology then I will just cashout my balance and leave.

 

Within minutes of this comment, an employee logged into my account and stole my entire balance.

 

Gamdom has tried to blame a hacker which is obviously ridiculous and untrue. I do not play here often. There is no way a hacker new I was there at that time and there is absolutely no way a hacker randomly stole from me right after I said I will close my account and cashout.

 

But just in case a small tiny chance this was true. I had scanned my entire computer, i checked my email and I messaged all crypto casinos where I had balances. i contacted my bank, paypal and everything and asked them to review my accounts to see if there was any attempt at breach or a hack. Every single company came back and said there were zero attempts.

 

Furthermore, my password is impossible to guess. I work in a hospital so my computers are the securest they can possibly be.

 

So as I knew anyways, an employee went into my account and stole my money and then tried to blame a hacker from Estonia. It was clearly an employee from Estonia and all they said is someone from Estonia logged into your account and stole the money. Oh ya sure. I believe that. So I threaten to close my account and cashout my funds and a minute later a random hacker just decides to steal my money? Right....

I had thouands on other crypto casinos, other casinos. my bank and ewallets. There were ZERO attempts. If it was a hacker, they would have targetted me everywhere. There were no password request changed. 

Gamdom casino refuses to engage. They refuse to answer ADR questions. They refuse to answer my emails. They refuse absolutely everything and just said sorry your $2000 is gone and nothing we can do about it.

[cocopop3011]

11 hours ago, BillyMcBigMac said:

Hi there. Not sure where I am supposed to post this but I was told by someone that someone who works here, I should post my story

 

 

I was playing on Gamdom casino and I ran into an issue. I posted some joke in chat. Not swearing. Not rude at all. And a moderator banned me and called me a beggar. I had a $2000 balance so I am nothing close to a beggar.

I was pretty annoyed so I contacted live chat and told them that behavior is unacceptable and I want an apology for that person calling me a beggar etc. We had some back and forth and I told them if I dont get an apology then I will just cashout my balance and leave.

 

Within minutes of this comment, an employee logged into my account and stole my entire balance.

 

Gamdom has tried to blame a hacker which is obviously ridiculous and untrue. I do not play here often. There is no way a hacker new I was there at that time and there is absolutely no way a hacker randomly stole from me right after I said I will close my account and cashout.

 

But just in case a small tiny chance this was true. I had scanned my entire computer, i checked my email and I messaged all crypto casinos where I had balances. i contacted my bank, paypal and everything and asked them to review my accounts to see if there was any attempt at breach or a hack. Every single company came back and said there were zero attempts.

 

Furthermore, my password is impossible to guess. I work in a hospital so my computers are the securest they can possibly be.

 

So as I knew anyways, an employee went into my account and stole my money and then tried to blame a hacker from Estonia. It was clearly an employee from Estonia and all they said is someone from Estonia logged into your account and stole the money. Oh ya sure. I believe that. So I threaten to close my account and cashout my funds and a minute later a random hacker just decides to steal my money? Right....

I had thouands on other crypto casinos, other casinos. my bank and ewallets. There were ZERO attempts. If it was a hacker, they would have targetted me everywhere. There were no password request changed. 

Gamdom casino refuses to engage. They refuse to answer ADR questions. They refuse to answer my emails. They refuse absolutely everything and just said sorry your $2000 is gone and nothing we can do about it.

Hi and welcome to the forum, sorry to hear you are going through this. I'm sure we have had a simialr issue before. What proof do you have that en employee stole your money please and can you post any live chat transcripts here for us?

[BillyMcBigMac]

26 minutes ago, cocopop3011 said:

Hi and welcome to the forum, sorry to hear you are going through this. I'm sure we have had a simialr issue before. What proof do you have that en employee stole your money please and can you post any live chat transcripts here for us?

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

[Blackjax]

4 minutes ago, BillyMcBigMac said:

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

Do you have transaction information? Can you locate the method which was used to withdraw funds? 

[BillyMcBigMac]

7 minutes ago, Blackjax said:

Do you have transaction information? Can you locate the method which was used to withdraw funds? 

yes. Sent to a crypto wallet.

 

When this happened was the only time Gamdom responded to me. When I told them that an employee stealing my money is ridiculous they just said sorry your balance has been cashed out to a crypto wallet and 'someone' from Estonia took it.

 

Ive had a few players contact me and post on other forums this happened to them too. So it seems its pretty. normal for them to steal balances and then blame hackers and then just ignore players

[Flatzem888]

someone else on trustpilot had this experience about disappearing funds,

and gamdom responded like this

[cocopop3011]

39 minutes ago, BillyMcBigMac said:

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

Can you share any proof that you have please including chart transcripts. Also have you opened a complaint anywhere about this?  

[cocopop3011]

43 minutes ago, BillyMcBigMac said:

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

There is not much I can do without any evidence or screenshots of chat even unfortunately. 

[Afi4wins]

That's the BIGGEST RISK of using crypto currency and crypto wallets - when money is stolen, withdrawn and sent to another crypto wallet, nothing can be done by anybody to recover the lost funds! Yet thousands of players prefer cryptos than fiat!

[BillyMcBigMac]

8 hours ago, cocopop3011 said:

There is not much I can do without any evidence or screenshots of chat even unfortunately. 

Np problem. It is what it is. The casino wont cooperate and respond to me so nothing I can do about that.

 

They stole my balance and others and nobody seems to really care. Well affiliate websites dont seem too concerned by it.

 

Casinoguru told me to call the cops. Casinomeister tried and Gamdom told them they will no co operate, askgamblers said they cant help.

 

So we will just keep gamdom rated highly and pretend this didnt happen.

 

Not sure why the admin wanted me to come post here and then tell they cant help.

[BillyMcBigMac]

9 hours ago, cocopop3011 said:

Can you share any proof that you have please including chart transcripts. Also have you opened a complaint anywhere about this?  

Yes casinomeister. They tried and Gamdon responded with they will not co-operate. And I tried casinoguru and they told me its a cyber crime so they cant help. I tried complaining here when it happened and askgamblers I think said the same. They cant help.

 

A casino stole my money. Its as clear as day. Lots of other complaints on forums and other places and everyone just seems to not be bothered.

 

 

[loceff13]

I can't remember if you answered on CM but was the password unique to other sites you use or reused multiple times.

 

It is wild some casinos let multiple sesisons be active on different IP addresses/no IP geolocation to lock out an account after a  suspicious login. 

[cocopop3011]

11 hours ago, BillyMcBigMac said:

Not sure why the admin wanted me to come post here and then tell they cant help.

How can you expect me to help with no evidence? You don’t even have chat transcripts? I was made aware of your case but not made aware there was no backing evidence. I’m not in any power to do anything, I’m a forum admin, however - had there been any kind of evidence, however small we could have talked about further steps and I could have seekers advice from people who could do something but I can’t go to them with “your word against theirs” even if you “went the cops” like casino guru said, they’d want evidence. Where are your chat transcripts from the conversations you have had with them?  
 

I was considering banning this casino from our contests - but there’s absolutely nothing I can do with not even a single ounce of proof that this happened unfortunately. I’m not saying I don’t believe you by the way - but if I banned a casino every time someone had an issue with no proof we’d have none left to play in. 

[cocopop3011]

@BillyMcBigMac I’ve just checked and we don’t have this casino in our directory - whilst I don’t know why - I’d imagine there’s a very good reason why we have not added them. 

[Blackjax]

@cocopop3011 the casino is listed on AG. https://www.askgamblers.com/online-casinos/reviews/gamdom-casino

[cocopop3011]

33 minutes ago, Blackjax said:

@cocopop3011 the casino is listed on AG. https://www.askgamblers.com/online-casinos/reviews/gamdom-casino

Oh strange - I checked with the team and they couldn't find it either. Doesn't come up in a search for me. Okay let me check it.

[cocopop3011]

@BillyMcBigMac Have you tried to open a complaint on our site please? It will also be worth you leaving a review as these will impact our casino rating moving forward AND the player rating. I can already see a review similar to yours on there.

[BillyMcBigMac]

3 hours ago, cocopop3011 said:

How can you expect me to help with no evidence? You don’t even have chat transcripts? I was made aware of your case but not made aware there was no backing evidence. I’m not in any power to do anything, I’m a forum admin, however - had there been any kind of evidence, however small we could have talked about further steps and I could have seekers advice from people who could do something but I can’t go to them with “your word against theirs” even if you “went the cops” like casino guru said, they’d want evidence. Where are your chat transcripts from the conversations you have had with them?  
 

I was considering banning this casino from our contests - but there’s absolutely nothing I can do with not even a single ounce of proof that this happened unfortunately. I’m not saying I don’t believe you by the way - but if I banned a casino every time someone had an issue with no proof we’d have none left to play in. 

Im going through my emails when this first happened.

 

In point form.

 

I deposited and played. i deposited $700. Got my account to $2000.

 

I posted a comment to someone on the chat messanger. "Im out of kraft dinner"

 

The mod said im a beggar and banned me.

 

I opened up live chat and spent 15 minutes arguing with an agent. Saying that mod should be fired for alienating players and calling them beggars when clearly I have $2000 on my account. I told them I want an apology for insulting me and banning me. If I did not get an apology I would be cashing out my money and leaving.

 

I cant remember their response but it angered me and I once again said fine I will cashout my money and close my account.

 

Minutes after this  as I was still in the middle of a session. I was heading to my wallet to cashout.

 

I watched as the money was moved around and then removed from my account before I could cash it out.

 

I then opened up live chat and asked where my money went and why would an employee steal my money.

 

They locked my account.

 

In an email they claim "your account was breached through your credentials"

 

My account is not accessible to hackers. It is the highest security possible as I work in administration in a hospital and have access to patient records. So the highest security in north America (same security used as banks and FBI)

 

My password was 12 letters and numbers that is not possible to guess.

 

I had $20,000 on 4 other crypto casinos. $8000 on non crpyto casinos. I was playing in these casinos at the very same time as Gamdom doing bonus buys.

 

$18,000 in my paypal

 

And amounts in various banks

 

Money removed from Only gamdom and only for $2000.. seconds after I told support I was pissed off and cashing out.

 

I have been playing online for 10+ years and NEVER had this happen.

 

Not 1 single casino or bank or ewallet even had the slightest attempt at a breach.

I play on Gamdom maybe once every 3-6 months. It would be impossible for a hacker to know I had a balance at that exact moment and be a billion to one chances that my funds were taken minutes after I was closing my account and cashing out.

 

 

 

 

This is their fake claim.

 

Emails that were followed were ridiculous comments to me about changing my password so I can redeposit. Yeah. Ok. Im going to redeposit after you just ripped me off?

 

Hello,   Thank you for reaching out to us and for sharing your concerns. We completely understand how upsetting and frustrating this situation must feel, and we want to assure you that we've taken your report very seriously.   Our team has reviewed the case carefully. What we can confirm is that your account was accessed from a new IP address originating in Estonia. We also want to clarify that none of our support staff have access to player passwords or the ability to log in to accounts, and our investigation shows no signs of any internal involvement or data breach. Withdrawals can be sent to many different types of addresses, such as personal wallets, exchanges, other sites, or friends. Since players are not limited to a single withdrawal address, we cannot know whether a given withdrawal was one you personally approved.   Unfortunately, once funds are withdrawn to an external wallet address outside of our platform, they cannot be reversed or refunded, as they are no longer in our custody. That said, we have flagged the wallet address connected to this case as fraudulent so that it is reported within the wider network.   We truly regret the experience you've had, and our priority is to support you in every way possible moving forward. If you would like, our team can walk you through additional safeguards that are available to further protect your account.   Please don't hesitate to let us know how we can assist you further. Kind regards, Kevin   The above email is completely ridiculous for the reasons I posted above. Furthermore, many other players have posted employees stealing their money also. This casino is clearly stealing from players using a crpyto wallet and ip address from estonia and then trying to blame 'hackers' for all the thefts. The reason I believe they are providing this evidence is if they were forced to provide evidence, they can simply just show IP address from Estonia.   ya right. So everyone only gets hacked on gamdom but nowhere else?

[BillyMcBigMac]

3 hours ago, cocopop3011 said:

@BillyMcBigMac Have you tried to open a complaint on our site please? It will also be worth you leaving a review as these will impact our casino rating moving forward AND the player rating. I can already see a review similar to yours on there.

yes and both were rejected.

 

So I apologize if I am not being overly polite here. I was literally robbed by a casino and you rejected BOTH things and basically did everything possible to not help me. (not you personally but this website)

 

Someone on casinomeister told me to reach out here the admin wants to help. So here I am giving it another go because I believe gamdom has either changed ownership or there is an employee theft ring inside of Gamdom and if it protects others getting robbed, so be it

 

Thank you for taking your valuable time using AskGamblers “Write-A-Review” feature and for sharing your feedback. We are proud to have you as a part of our community.

It is our highest priority to publish your review, but we would love to use this opportunity to encourage you to write an even more informative comment, so other Askgamblers readers could have an extended picture of the casino operator in question, followed by even more justifiable facts and your knowledge that are matching the rating you gave to the reviewed Operator.

Your genuine experience as a player, regardless positive or negative, is very important to us as well as to other players.

Unfortunately, your review is not in line with AskGamblers Posting Guidelines, section Facts.

We hope you try one more time and help us Get The Truth. Then Play.

Thank you for being part of our team.

 

 

Your complaint has been rejected due to following reason:

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

[BillyMcBigMac]

My email to them after

 

Why was a cashout allowed to addresses I have never used to deposit or withdraw before? This should be against security.

 

How can you claim you have high security when you allowed that to take place also?

 

 

A refund must be made. There is no question about it.

 

An employee stole my money and you allowed it and are protecting them. 

 

 

#1. Someone logged into my account at the same time I was on it.

#2. The money was removed right after I threatened to cashout and close the account and was heading to the cashier

#3. The casino allowed 2 people on at the same time?

#4. The casino has no security to warn them or multiple log ins from two different countries. I am from Canada.

#5. The casino allowed two withdrawals to two different addresses at the same time to addresses I have never used before?

#6. I never got a password reset or any log in notice when someone logged into my account.

#7. The hacker just randomly knew I was on after no being on Gamdom for 4 months?

#8. The hacker just randomly by coincidence knew to steal my money right after I was goign to cashout and close my account?

#9. Super secure computer

#10. Had security at my hospital runs scans on my laptop that found zero issues

#11. multiple people claiming Gamdom is stealing money from their account

#12. Contacted all casino and banks and asked for history of log in attempts. No attempts anywhere at all.