I believe a Gamdom employee logged into my account and stole my balance

[BillyMcBigMac]

Hi there. Not sure where I am supposed to post this but I was told by someone that someone who works here, I should post my story

 

 

I was playing on Gamdom casino and I ran into an issue. I posted some joke in chat. Not swearing. Not rude at all. And a moderator banned me and called me a beggar. I had a $2000 balance so I am nothing close to a beggar.

I was pretty annoyed so I contacted live chat and told them that behavior is unacceptable and I want an apology for that person calling me a beggar etc. We had some back and forth and I told them if I dont get an apology then I will just cashout my balance and leave.

 

Within minutes of this comment, an employee logged into my account and stole my entire balance.

 

Gamdom has tried to blame a hacker which is obviously ridiculous and untrue. I do not play here often. There is no way a hacker new I was there at that time and there is absolutely no way a hacker randomly stole from me right after I said I will close my account and cashout.

 

But just in case a small tiny chance this was true. I had scanned my entire computer, i checked my email and I messaged all crypto casinos where I had balances. i contacted my bank, paypal and everything and asked them to review my accounts to see if there was any attempt at breach or a hack. Every single company came back and said there were zero attempts.

 

Furthermore, my password is impossible to guess. I work in a hospital so my computers are the securest they can possibly be.

 

So as I knew anyways, an employee went into my account and stole my money and then tried to blame a hacker from Estonia. It was clearly an employee from Estonia and all they said is someone from Estonia logged into your account and stole the money. Oh ya sure. I believe that. So I threaten to close my account and cashout my funds and a minute later a random hacker just decides to steal my money? Right....

I had thouands on other crypto casinos, other casinos. my bank and ewallets. There were ZERO attempts. If it was a hacker, they would have targetted me everywhere. There were no password request changed. 

Gamdom casino refuses to engage. They refuse to answer ADR questions. They refuse to answer my emails. They refuse absolutely everything and just said sorry your $2000 is gone and nothing we can do about it.

[cocopop3011]

11 hours ago, BillyMcBigMac said:

Hi there. Not sure where I am supposed to post this but I was told by someone that someone who works here, I should post my story

 

 

I was playing on Gamdom casino and I ran into an issue. I posted some joke in chat. Not swearing. Not rude at all. And a moderator banned me and called me a beggar. I had a $2000 balance so I am nothing close to a beggar.

I was pretty annoyed so I contacted live chat and told them that behavior is unacceptable and I want an apology for that person calling me a beggar etc. We had some back and forth and I told them if I dont get an apology then I will just cashout my balance and leave.

 

Within minutes of this comment, an employee logged into my account and stole my entire balance.

 

Gamdom has tried to blame a hacker which is obviously ridiculous and untrue. I do not play here often. There is no way a hacker new I was there at that time and there is absolutely no way a hacker randomly stole from me right after I said I will close my account and cashout.

 

But just in case a small tiny chance this was true. I had scanned my entire computer, i checked my email and I messaged all crypto casinos where I had balances. i contacted my bank, paypal and everything and asked them to review my accounts to see if there was any attempt at breach or a hack. Every single company came back and said there were zero attempts.

 

Furthermore, my password is impossible to guess. I work in a hospital so my computers are the securest they can possibly be.

 

So as I knew anyways, an employee went into my account and stole my money and then tried to blame a hacker from Estonia. It was clearly an employee from Estonia and all they said is someone from Estonia logged into your account and stole the money. Oh ya sure. I believe that. So I threaten to close my account and cashout my funds and a minute later a random hacker just decides to steal my money? Right....

I had thouands on other crypto casinos, other casinos. my bank and ewallets. There were ZERO attempts. If it was a hacker, they would have targetted me everywhere. There were no password request changed. 

Gamdom casino refuses to engage. They refuse to answer ADR questions. They refuse to answer my emails. They refuse absolutely everything and just said sorry your $2000 is gone and nothing we can do about it.

Hi and welcome to the forum, sorry to hear you are going through this. I'm sure we have had a simialr issue before. What proof do you have that en employee stole your money please and can you post any live chat transcripts here for us?

[BillyMcBigMac]

26 minutes ago, cocopop3011 said:

Hi and welcome to the forum, sorry to hear you are going through this. I'm sure we have had a simialr issue before. What proof do you have that en employee stole your money please and can you post any live chat transcripts here for us?

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

[Blackjax]

4 minutes ago, BillyMcBigMac said:

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

Do you have transaction information? Can you locate the method which was used to withdraw funds? 

[BillyMcBigMac]

7 minutes ago, Blackjax said:

Do you have transaction information? Can you locate the method which was used to withdraw funds? 

yes. Sent to a crypto wallet.

 

When this happened was the only time Gamdom responded to me. When I told them that an employee stealing my money is ridiculous they just said sorry your balance has been cashed out to a crypto wallet and 'someone' from Estonia took it.

 

Ive had a few players contact me and post on other forums this happened to them too. So it seems its pretty. normal for them to steal balances and then blame hackers and then just ignore players

[Flatzem888]

someone else on trustpilot had this experience about disappearing funds,

and gamdom responded like this

[cocopop3011]

39 minutes ago, BillyMcBigMac said:

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

Can you share any proof that you have please including chart transcripts. Also have you opened a complaint anywhere about this?  

[cocopop3011]

43 minutes ago, BillyMcBigMac said:

Hi. I cannot post anything at all as Gamdom refuses every request and completely ignores me and refuses to respond to me. All they basically said was the $2000 is gone and they cant help ...and then dont respond to anything further.

 

The only proof I have is my word and the situation and how it occurred.

 

My account is not hackable. Got into an argument with live chat and told them im cashing out my balance since im not getting an apology and seconds later my money was taken before I could cash out.

There is not much I can do without any evidence or screenshots of chat even unfortunately.