Deloro - Explications

[bp54]

32 minutes ago, cocopop3011 said:

É por isso que seu caso é mais complexo e por que a AG não poderá ajudá-lo(a) com uma reclamação — ainda acreditamos que você recebeu a melhor orientação possível. Qual foi o resultado da sua reclamação no site que você utilizou? 

I apologize if your advice is to speak with Delorocasino or complain to ANJOUAN, you know very well that you won't respond to me!

[Flatzem888]

a 5K EUR settlement offer like this is a massive admission of guilt. If bp54 had actually gambled away the money himself, the casino would simply send him the game logs, say "better luck next time," and close the chat.

 

[bp54]

6 minutes ago, Flatzem888 said:

Uma oferta de acordo de 5 mil euros como essa é uma enorme admissão de culpa. Se o bp54 tivesse realmente perdido o dinheiro em jogos de azar, o cassino simplesmente lhe enviaria os registros do jogo, diria "melhor sorte na próxima" e encerraria o chat.

Yes, and I have proof of that, and I can post it here!

[Blackjax]

@bp54 have you tried contacting Evolution gaming/Netent? They are the ones who run the game where your money was lost. I am sure they can help you in some way. 

I have a suggestion for you. Contact Evolution gaming or Netent and then ask for game logs and ip address of the irregular gameplay. Then send this to Deloro and tell them you are taking matter further. Try this and let's see what happens? 

[cocopop3011]

44 minutes ago, Flatzem888 said:

from what I read is that the casino offered bp54 5k eur and to drop this matter.. but a casino wouldn't offer a player 5K if the player had been the one that depleted his 52k balance they would just say well it's your fault but instead they want to give a 5k .. which is only less than 10% of the 52K. bp54 said: "I was in constant contact with a supposed casino employee, who I'm 90% sure is the owner, named J..........., who gave me hope, until yesterday when he basically offered me a miserable sum of €5000 to reach an agreement...."

Regardless of this information, we still cannot accept the complaint, and the OP has already been given the best advice.

[bp54]

18 minutes ago, cocopop3011 said:

Independentemente dessas informações, ainda não podemos aceitar a reclamação, e o autor da publicação já recebeu a melhor orientação possível.

Keep asking what the best possible guidance was to refer to?

[cocopop3011]

18 minutes ago, bp54 said:

Keep asking what the best possible guidance was to refer to?

The complaints department referred you to the licensing authority and you have been shown in the forum by another member how to do this  

[bp54]

1 hour ago, cocopop3011 said:

O departamento de reclamações encaminhou você à autoridade de licenciamento e outro membro do fórum já lhe mostrou como proceder. 

Anjouan (referring to Anjouan Gaming, the online casino licensing authority for the island of Anjouan, Comoros) does not usually respond effectively to player complaints in practice, despite having a formal process described on its official website.

[Flatzem888]

1. UK Gambling Commission (UKGC)

The UKGC is widely considered the strictest and most prestigious regulator in the world. If a site has this, they are under a microscope 24/7.

• Strengths:

  • Extreme Player Protection: They force operators to verify your ID instantly and have strict "affordability checks" to ensure people aren't spending more than they can afford.

  • Legal Muscle: They can (and do) issue multi-million Euro fines to companies that break the rules.

  • Fairness: Every game must be tested by independent labs to ensure the "RNG" (Random Number Generator) isn't rigged.

• Weaknesses:

  • Very Restrictive: They often ban features like "Auto-play" or "Bonus Buys" to protect players, which some users find annoying.

  • No Crypto: They generally do not allow gambling with Bitcoin or other cryptocurrencies.

  • Slow & Expensive: It is very hard for new, smaller companies to get this license.

2. Anjouan Gaming License (The "Fast Mover")

Anjouan is a small island in the Comoros (near Africa). In 2025 and 2026, it has become the "go-to" alternative for new sites because the old favorite, Curacao, became too expensive and strict.

• Strengths:

  • Crypto-Friendly: This is the "Wild West" of crypto. Almost all Anjouan sites allow instant Bitcoin/Ethereum deposits and withdrawals.

  • Speed & Cost: A company can get an Anjouan license in 3–4 weeks for about €17,000, compared to the months of waiting for a UKGC or MGA license.

  • Global Access: It allows sites to operate in many countries where stricter licenses aren't required.

• Weaknesses:

  • Low "Trust" Factor: If you have a dispute (like a site refusing to pay your winnings), the Anjouan authorities are much less likely to help you than the UKGC would.

  • Lighter Oversight: While they check for basic fairness, they don't monitor the casinos' daily finances as strictly as European regulators.

3. Malta Gaming Authority (MGA)

The middle ground. If a site isn't UKGC but wants to be "reputable" in Europe, they go to Malta.

• Strengths: High trust, good player dispute resolution, and recognized across the EU.

• Weaknesses: Still quite expensive and doesn't like crypto very much.

[bp54]

13 minutes ago, Flatzem888 said:

1. Comissão de Jogos de Azar do Reino Unido (UKGC)

A UKGC é amplamente considerada a reguladora mais rigorosa e prestigiada do mundo. Se um site possui essa certificação, ele está sob constante vigilância.

• Pontos fortes:

  • Proteção extrema ao jogador: Eles obrigam os operadores a verificar sua identidade instantaneamente e têm "verificações de capacidade financeira" rigorosas para garantir que as pessoas não gastem mais do que podem pagar.

  • Poder Legal: Eles podem (e aplicam) multas multimilionárias em euros a empresas que infringem as regras.

  • Imparcialidade: Todos os jogos devem ser testados por laboratórios independentes para garantir que o "RNG" (Gerador de Números Aleatórios) não seja manipulado.

• Pontos fracos:

  • Muito restritivo: eles costumam bloquear recursos como "Reprodução automática" ou "Compra de bônus" para proteger os jogadores, o que alguns usuários consideram irritante.

  • Sem criptomoedas: Geralmente não permitem jogos de azar com Bitcoin ou outras criptomoedas.

  • Lento e caro: É muito difícil para empresas novas e menores obterem essa licença.

2. Licença de jogos Anjouan (A "Em Ascensão")

Anjouan é uma pequena ilha nas Comores (perto da África). Em 2025 e 2026, tornou-se a alternativa preferida para novos destinos, já que a antiga favorita, Curaçao, ficou muito cara e com regras mais rígidas.

• Pontos fortes:

  • Amigável às criptomoedas: Este é o "Velho Oeste" das criptomoedas. Quase todos os sites anjouanos permitem depósitos e saques instantâneos de Bitcoin/Ethereum.

  • Rapidez e custo: Uma empresa pode obter uma licença de Anjou em 3 a 4 semanas por cerca de € 17.000 , em comparação com os meses de espera por uma licença da UKGC ou da MGA.

  • Acesso Global: Permite que os sites operem em diversos países onde licenças mais rigorosas não são exigidas.

• Pontos fracos:

  • Baixo fator de "confiança": Se você tiver uma disputa (como um site se recusando a pagar seus ganhos), as autoridades de Anjou têm muito menos probabilidade de ajudá-lo do que a UKGC (Comissão de Jogos do Reino Unido).

  • Supervisão menos rigorosa: Embora verifiquem a imparcialidade básica, não monitorizam as finanças diárias dos casinos com o mesmo rigor que os reguladores europeus.

3. Autoridade de Jogos de Malta (MGA)

O meio-termo. Se um site não é filiado à UKGC (Comissão de Jogos do Reino Unido), mas quer ser "respeitável" na Europa, ele recorre a Malta.

• Pontos fortes: Alto nível de confiança, boa resolução de conflitos entre jogadores e reconhecimento em toda a UE.

• Pontos fracos: Ainda bastante caro e não se dá muito bem com criptomoedas.

Ticket Ref. GVT-LKXSV-225.

Thank you for providing the details regarding the alleged irregular betting activity. I understand your concerns about the bet sizes and the integrity of the game rounds.

Please note that Del Oro Casino is not licensed by the Malta Gaming Authority (MGA). Because of this, the MGA does not have regulatory oversight over the operator, its platform, or its relationship with Evolution Gaming. When an operator is not MGA‑licensed, Evolution Gaming may apply different commercial terms, table limits, or operational rules that fall outside MGA supervision.

For this reason, any investigation or clarification regarding the bet limits, account access, or the technical functioning of the games must be addressed directly with the operator, as they are solely responsible for the environment in which the games were offered.

Regards,

_____________________________________________

MGA Player Support Administration

T (+356) 2546-9000
A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
W www.mga.org.mt

[bp54]

Want to know something interesting?

The person I was talking to on Telegram, Jon, deleted our entire conversation.

[bp54]

[bp54]

A última mensagem que enviei foi :

There are many companies involved here protecting this entity. FROM:

MIFINITY

ASKGAMBLERS

GURUCASINOS

VENDELUX INTRO

where the owner's profile was, which was removed as soon as I reported it.

MIFINITY even lied to the Malta arbitrator to get away with it, so be aware. I am very tired, but I hope that the MFSA and the FIAU do something. I know they can't do anything to the casino because of jurisdiction, but we have an accomplice called MIFINITY. Someone has to be held responsible if a company allows payments and deposits to an illegal casino according to the MGA, which manipulates games, etc. As I said, both the thief and the thief are thieves.