Deloro - Explications

[bp54]

26 minutes ago, Flatzem888 said:

Você já postou no Reddit e no Quora?

I put it on: casinnomeister gurucasinos Lcb askgamblers

[Flatzem888]

8 minutes ago, bp54 said:

I put it on: casinnomeister gurucasinos Lcb askgamblers

and out of those only casinomeister has put them into rogue pit?

[bp54]

8 minutes ago, Flatzem888 said:

E dentre esses, apenas o mestre do cassino os colocou na arena dos desonestos?

LCB also has a bad rating! But why are they defending them so much? I don't understand, do you want more proof than what I've already presented? Anyway

[cocopop3011]

4 hours ago, bp54 said:

Administrators, please look into this. Having our logo on a website like this puts your petition at risk!

 

@cocopop3011

Our logo on their website merely means we have reviewed the site, and nothing more! I will read through your thread tomorrow but yes the logo does not accredit the site in any way shape or form. 

[cocopop3011]

@bp54 I will also respond to your PMs tomorrow 

[bp54]

7 hours ago, Blackjax said:

This is the licence they have. Please tell me what is fake about this?

I open the delorocasino.com and view this :

 

the missing license

[bp54]

@Blackjax

What do you say now regarding that image? The license has disappeared.

 

[Flatzem888]

[Blackjax]

1 hour ago, bp54 said:

@Blackjax

What do you say now regarding that image? The license has disappeared.

 

No it has not. Look at this.

[bp54]

7 hours ago, Blackjax said:

No it has not. Look at this.

In my case, when I type casinodeloro.com, it redirects to a subdomain: https://delorocasino1.com/

[cocopop3011]

Okay, I am checking this casino with our team as it has a very good rating here and received a Certificate of Trust in 2024. Please allow me some time to get back to you and read through what the original issue is here.

[cocopop3011]

9 hours ago, bp54 said:

@Blackjax

What do you say now regarding that image? The license has disappeared.

 

However, on my initial first inspections I can see that the casino does have a valid license and it is also clearly displayed.. If you are browsing from a certain VPN this may mean you don't see the license seal  - and that is perfectly normal.

[cocopop3011]

I can confirm that our Certificate of Trust has been removed for this casino - just to confirm. 

[cocopop3011]

@bp54 I have spoken with our complaints team, and unfortunately, as previously advised, they do suggest that you contact the regulator on this case. 

AskGamblers is aware of a lot of the issues this casino is experiencing, and I have just requested an URGENT review of our current Casino Rating. I will let you know once I have more feedback.

[cocopop3011]

@bp54 Both I and the team have been looking at Deloro Casino closely today and even though we are taking your situation with them seriously, we are not able to currently lower their CasinoRank due to the fact they currently have a good standing at AG. We have looked at complaints which have a good history of being resolved, and there are more than 300 player reviews that are rating them 9.5 + .

However, I strongly now encourage you to wirte a review for this casino so I can get it published ASAP. Negative reviews will impact their score - I will also be checking the backlog to see if this casino has any outstanding reviews. 

I'm sorry we can't accept the complaint, that one is out of my hands I'm afriad.

[bp54]

4 minutes ago, cocopop3011 said:

@bp54 Tanto eu quanto a equipe estivemos analisando o Deloro Casino atentamente hoje e, embora levemos sua situação a sério, não podemos, no momento, reduzir sua classificação no CasinoRank, visto que eles têm uma boa reputação na AG. Analisamos reclamações que têm um histórico de resolução bem-sucedida e há mais de 300 avaliações de jogadores com nota acima de 9,5.

No entanto, recomendo fortemente que você escreva uma avaliação para este cassino para que eu possa publicá-la o mais rápido possível. Avaliações negativas afetarão a pontuação dele — também verificarei o histórico para ver se este cassino possui alguma avaliação pendente. 

Lamento, mas não podemos aceitar a reclamação. Infelizmente, isso está fora do meu alcance.

Good morning, Just let me inform you that I am not using any VPN. When you say you can't do anything, and that I should contact the responsible authorities, which ones are you referring to? Can't you accept my complaint? At least to call someone responsible from the casino? This has been a huge struggle for me! Please help me! You have resolved complaints here! Where do I write my review? That's where I have to use a VPN since it doesn't appear.

[cocopop3011]

7 minutes ago, bp54 said:

Good morning, Just let me inform you that I am not using any VPN. When you say you can't do anything, and that I should contact the responsible authorities, which ones are you referring to? Can't you accept my complaint? At least to call someone responsible from the casino? This has been a huge struggle for me! Please help me! You have resolved complaints here! Where do I write my review? That's where I have to use a VPN since it doesn't appear.

Unfortunately, I cannot override the complaints department I am so sorry. Yes please switch on a VPN (Finland will work) and you can access our DelOro Casino Review page. You can then write your review, please tru to be detailed and I will honour your review to be published quickly.

[bp54]

22 minutes ago, cocopop3011 said:

Infelizmente, não posso interferir no departamento de reclamações, sinto muito. Sim, por favor, ative uma VPN (a da Finlândia funciona) e você poderá acessar nossa página de avaliação do Cassino DelOro. Lá, você poderá escrever sua avaliação. Por favor, seja detalhado(a) e farei o possível para publicá-la o mais rápido possível.

Tell me just one thing, which competent authorities are you referring to? The complaints team should analyze that, based on the evidence I have, this casino—at least in my case, I don't know about other cases—did something very wrong; they can't give such a high score to a casino like this.

[cocopop3011]

1 minute ago, bp54 said:

Tell me just one thing, which competent authorities are you referring to? The complaints team should analyze that, based on the evidence I have, this casino—at least in my case, I don't know about other cases—did something very wrong; they can't give such a high score to a casino like this.

You are advised to go to the licensing body as they have reviews your case and decided we car offer the further help you need here.  However, as advised the casino has a high score because it has good standing - you can check yourself.  Please see the player reviews on our site they are mostly good & the casino handles complaints quite well too and these are major things that impact the scores. 

[bp54]

6 minutes ago, cocopop3011 said:

É aconselhável que você se dirija ao órgão regulador, pois eles analisaram seu caso e decidiram que não podemos oferecer a assistência adicional necessária. No entanto, como já mencionado, o cassino possui uma alta pontuação devido à sua boa reputação – você pode verificar por si mesmo. Consulte as avaliações dos jogadores em nosso site; em sua maioria, são positivas, e o cassino lida muito bem com as reclamações. Esses são fatores importantes que impactam as pontuações. 

If they handle complaints well, the department should please open mine; it's the only way to talk to them. They've already blocked me; as soon as I enter the live chat, they disconnect me. I ask the complaints team to help, since they say they handle complaints well, but the amounts shouldn't be this high.

[Blackjax]

@bp54 have you filed a complaint with Anjouan authorities?

You can follow this link and file a complaint.

verification.anjouangamingboard.org/validate?domain=delorocasino.com&seal_id=97990b98bf6c7d182c1adc08ee917d3094f06e4a24077cf8489b04c5131ce66e396d6b7a7889694b9d1316373c72b385&stamp=fb8ed646d3663b14c5faebb5399d07fb

[cocopop3011]

@bp54 Please follow the advice above to get your complaint to the right people and let me know once your review has been submitted so that I can approve it.

[Blackjax]

Just now, cocopop3011 said:

@bp54 Please follow the advice above to get your complaint to the right people and let me know once your review has been submitted so that I can approve it.

Unfortunately the link of the licence expires when you copy it. 

@bp54 will have to go to Delorocasino.com and click on license himself and then file complaint.

[cocopop3011]

1 minute ago, Blackjax said:

Unfortunately the link of the licence expires when you copy it. 

@bp54 will have to go to Delorocasino.com and click on license himself and then file complaint.

What do you mean it expires?

[Blackjax]

3 minutes ago, cocopop3011 said:

What do you mean it expires?

If you click on the link I have pasted above it shows its invalid. But when I copy it from Deloro its valid. I believe it's a security measure for Anjouan.