AnnaCasino thread

[AnnaCasinoOfficial]

Hello there!

 

My name is Eero and I'm the representative of AnnaCasino. I will post all the news and promotions here under this topic and am more than happy to answer any questions or suggestions you might have here on Askgamblers.

 

Here is briefly what  Annacasino is all about:

 

Annacasino was launched December 2014 and is one of the very few female targeted casinos (naturally guys are welcome as well!). We offer our site in English, Swedish, Norwegian and Finnish languages and welcome players from all over the world (apart from USA and UK due to licensing issues). 

 

At the moment we offer great welcome package for all the new players. 5€ completely for free after you registration (my account, use bonuscode FREE5 *), 100% deposit bonus up to 200€ (or equivalent in other currencies), 50 free spins on Starburst on your 2nd deposit and 30 free spins to Starburst on your 3rd deposit! Please remember to check the terms and conditions for the bonuses.

 

Within next few months a lot of exciting things will happen in Annacasino. We will get a new games provider via Spigo who will offer games like Yatzhy and solitaire for money! Also our branded slotmachine, Annacasino, will be available in August. Swedish customers will soon spot us in TV as well. I'll keep informing players as soon as these things are live amongst other things!

 

Cheers!

 

Eero

Affiliate manager

AnnaCasino

[Luciana]

Welcome Eero, great to see you here

 

AnnaCasino is one of the most beautiful and coolest casinos I've ever seen! So thumbs up for great work and I hope many other players will share my opinion!

[helenakp]

Hello there!

 

My name is Eero and I'm the representative of AnnaCasino. I will post all the news and promotions here under this topic and am more than happy to answer any questions or suggestions you might have here on Askgamblers.

 

Here is briefly what  Annacasino is all about:

 

Annacasino was launched December 2014 and is one of the very few female targeted casinos (naturally guys are welcome as well!). We offer our site in English, Swedish, Norwegian and Finnish languages and welcome players from all over the world (apart from USA and UK due to licensing issues). 

 

At the moment we offer great welcome package for all the new players. 5€ completely for free after you registration (my account, use bonuscode FREE5 *), 100% deposit bonus up to 200€ (or equivalent in other currencies), 50 free spins on Starburst on your 2nd deposit and 30 free spins to Starburst on your 3rd deposit! Please remember to check the terms and conditions for the bonuses.

 

Within next few months a lot of exciting things will happen in Annacasino. We will get a new games provider via Spigo who will offer games like Yatzhy and solitaire for money! Also our branded slotmachine, Annacasino, will be available in August. Swedish customers will soon spot us in TV as well. I'll keep informing players as soon as these things are live amongst other things!

 

Cheers!

 

Eero

Affiliate manager

AnnaCasino

 

Spot on Eero   ,just as you said,female target casino,so dont you think we females,should have more benefits, then male players? 

Pardon,welcome to Askgamblers 

[AnnaCasinoOfficial]

Spot on Eero   ,just as you said,female target casino,so dont you think we females,should have more benefits, then male players? 

Pardon,welcome to Askgamblers 

You are right . As soon as we manage to do few things we will definitely start some campaigns only for women, like luxury trips, competitions etc. Will keep you posted! . Guys no need to panic, we wont forget you either...

[ValDes]

Welcome to the AskGamblers forum!

 

And nice to meet you Eero.  

 

Don't know if Anna Casino is female targeted, but what I know from personal experience is that your brand is rock solid when it comes to payments! Got a nice profit from my welcome bonus and first deposit, withdrew almost 1900e, got my account verified same day and the money hit my Skrill account later that day!

 

A HUGE thumbs up for Anna casino from Guru!

 

PS. Eero, please attach some avatar.

[AnnaCasinoOfficial]

Welcome to the AskGamblers forum!

 

And nice to meet you Eero.  

 

Don't know if Anna Casino is female targeted, but what I know from personal experience is that your brand is rock solid when it comes to payments! Got a nice profit from my welcome bonus and first deposit, withdrew almost 1900e, got my account verified same day and the money hit my Skrill account later that day!

 

A HUGE thumbs up for Anna casino from Guru!

 

PS. Eero, please attach some avatar.

 

Congratulations ValDes! Score one for the good guys

 

We aim to process all withdrawals within 2 hours of player request. We are very happy to hear that this effort is being noticed . Obviously, at times where an account needs verification this can be hard but then we aim to inform and guide the player to the best of our ability to get the paperwork dealt with as fast and seamlessly as possible.

 

I have attached an avatar as requested.

 

I am hoping that a lot of players from within the AskGamblers forum will try us out and we will be exited to hear what you think about us.

[luckyloser]

I see you are under everymatrix.. I have self excluded from some of these casinos and i have heard so many stories about other sites refusing to pay wins because a player self excluded on another site that has nothing to do with the site they won on other that it running on a EM platform.

 

Before i sign up can you tell me if its safe to play since i am excluded at other EM sites? (Due to very poor returns)

[AnnaCasinoOfficial]

I see you are under everymatrix.. I have self excluded from some of these casinos and i have heard so many stories about other sites refusing to pay wins because a player self excluded on another site that has nothing to do with the site they won on other that it running on a EM platform.

 

Before i sign up can you tell me if its safe to play since i am excluded at other EM sites? (Due to very poor returns)

 

Hi luckyloser,

 

Before I post this, I would like to introduce myself. My name is Mikael, I am Danish and I am the Casino Manager and CEO at Anna Casino. Me and Eero will both be monitoring the forum to ensure that we can reply as fast as possible to the questions that you might have.

 

In regards to your question, the problem that you have encountered at other casinos is a little tricky and the reason is licensing. In today's market a lot of casinos share the same license and the self-exclusion option is something that all reputable licensing bodies take very seriously. When you self-exclude you actually - from a legal point of view - do it "on the license". Not at the casino. Hence, your self-exclusion counts on all casinos operating under the same license. I would still call it bad manners to accept a deposit from a player and then close the account without paying out winnings due to a problem that the player can't be expected to be aware of. We wouldn't do that. We would have to block the player if we discovered a situation like this but we would pay first. We believe that this is your responsibility as a casino when you accept a deposit and the player has not been fraudulent in his/her actions related to bonuses or other benefits.

 

At Anna Casino we are set up in a way, where our system automatically detects if a player is self-excluded at other casinos under our license and automatically block the player. This system can sometimes slip in case a player is signed up with somewhat different details (new phone number, e-mail etc.) but if this is the case the fact that a player has self-excluded before would only very rarely ever be discovered.

 

However, do be aware that we are actually allowed by our licencor to remove the self-exclusion if certain conditions are met (cool off period and such). In case you want to try to see if you are eligible for a removal then sign up and write an e-mail to support and they will investigate.

 

As a general advice, refrain from using the self-excluding option. If you dislike a casino, think that you are unlucky at this casino or for any other reason want to close your account, then write the casino support and ask them to close the account. As long as you don't say that it is because you want to restrict yourself from gambling due to problems with gambling, they can close your account without any legal responsibility attached to that closure. You can re-open it if you want to, play at other casinos under the same license etc. without problems.

 

Regarding your unlucky streak at certain casinos then remember that this is still just that - an unlucky streak. The casinos don't control the game results (unless they have build their own unique games) - this is controlled and monitored by the software provider and the licensing authority to ensure fair play. Judging from your avatar I assume that Dead or Alive is one of your favorite games and this is understandable since this is one of the most extreme games in the high-risk / high reward department. You can have loooong streaks of winning nothing or only get small wins but when it pays it can really pay BIG. To use that game as an example, it doesn't matter at all what casino you play Dead or Alive from in terms of game results. That part is 100% controlled by (in this case) Net Ent who uses the same system on all casinos. I always try and explain it by asking people to imagine a huge deck of cards with million of cards in it. Each card represent a combination of results that can show up on your screen. Every time you press the spin button a card will be drawn out to give you the result. This "deck of cards" is the same for all casinos running the game. As a gambler myself I do very much understand the feeling of being lucky at one casino and unlucky at others so I totally get where you are coming from. I would just recommend you to not take it as far as to self-exclude on casinos where you have been unlucky since it can have some consequences down the line.

 

Sorry for the long post but I figured that I might as well go in depth with my reply in case other players have similar or related questions/issues.

 

Kind regards,

Mike

[Afi4wins]

Excellent reply and response there Mike!

 

As for me, I think I have tried singing up at Anna...without success...due to country restrictions, so I just have to miss out on yet another good casino from my list.

[ValDes]

Hello Mike and warm welcome to the AskGamblers forum!

 

Excellent post indeed! Must admit that reading through your post made me a happy forum administrator! Wish I could see more casino representatives interacting with their existing and future customers in the way you did it - honest, clear and straight forward!

 

I believe that your brand is 'doomed' to succeed if you manage to keep the same excellent quality of service. Way to go, Anna Casino! 

[AnnaCasinoOfficial]

Excellent reply and response there Mike!

 

As for me, I think I have tried singing up at Anna...without success...due to country restrictions, so I just have to miss out on yet another good casino from my list.

 

Hi Afi,

 

Unfortunately both local licenses and, in some instances, our bonus structure, can make a country or region difficult for us to include. Ideally we would like to welcome everyone but this is not easy in today's market. We are however working on including some licensed regions and we are always on the lookout for ways to structure promotion plans so that regions that would otherwise overwhelm us with bonus abuse can also be included and receive promotions and offers.

 

Hello Mike and warm welcome to the AskGamblers forum!

 

Excellent post indeed! Must admit that reading through your post made me a happy forum administrator! Wish I could see more casino representatives interacting with their existing and future customers in the way you did it - honest, clear and straight forward!

 

I believe that your brand is 'doomed' to succeed if you manage to keep the same excellent quality of service. Way to go, Anna Casino! 

 

Thank you for the kind words ValDes. We will try to generally be a part of the forum as much as we can. Obviously, we can't contribute on all subjects but if we can help in threats related to general casino or industry questions we will try to weigh in with the knowledge that we have. We really do want to be as open as we can about everything and we hope that forum members will ask us a bunch of questions and interact with us in the forum to "get to know us".

 

Kind regards,

Mike

[luckyloser]

Hi luckyloser,

 

Before I post this, I would like to introduce myself. My name is Mikael, I am Danish and I am the Casino Manager and CEO at Anna Casino. Me and Eero will both be monitoring the forum to ensure that we can reply as fast as possible to the questions that you might have.

 

In regards to your question, the problem that you have encountered at other casinos is a little tricky and the reason is licensing. In today's market a lot of casinos share the same license and the self-exclusion option is something that all reputable licensing bodies take very seriously. When you self-exclude you actually - from a legal point of view - do it "on the license". Not at the casino. Hence, your self-exclusion counts on all casinos operating under the same license. I would still call it bad manners to accept a deposit from a player and then close the account without paying out winnings due to a problem that the player can't be expected to be aware of. We wouldn't do that. We would have to block the player if we discovered a situation like this but we would pay first. We believe that this is your responsibility as a casino when you accept a deposit and the player has not been fraudulent in his/her actions related to bonuses or other benefits.

 

At Anna Casino we are set up in a way, where our system automatically detects if a player is self-excluded at other casinos under our license and automatically block the player. This system can sometimes slip in case a player is signed up with somewhat different details (new phone number, e-mail etc.) but if this is the case the fact that a player has self-excluded before would only very rarely ever be discovered.

 

However, do be aware that we are actually allowed by our licencor to remove the self-exclusion if certain conditions are met (cool off period and such). In case you want to try to see if you are eligible for a removal then sign up and write an e-mail to support and they will investigate.

 

As a general advice, refrain from using the self-excluding option. If you dislike a casino, think that you are unlucky at this casino or for any other reason want to close your account, then write the casino support and ask them to close the account. As long as you don't say that it is because you want to restrict yourself from gambling due to problems with gambling, they can close your account without any legal responsibility attached to that closure. You can re-open it if you want to, play at other casinos under the same license etc. without problems.

 

Regarding your unlucky streak at certain casinos then remember that this is still just that - an unlucky streak. The casinos don't control the game results (unless they have build their own unique games) - this is controlled and monitored by the software provider and the licensing authority to ensure fair play. Judging from your avatar I assume that Dead or Alive is one of your favorite games and this is understandable since this is one of the most extreme games in the high-risk / high reward department. You can have loooong streaks of winning nothing or only get small wins but when it pays it can really pay BIG. To use that game as an example, it doesn't matter at all what casino you play Dead or Alive from in terms of game results. That part is 100% controlled by (in this case) Net Ent who uses the same system on all casinos. I always try and explain it by asking people to imagine a huge deck of cards with million of cards in it. Each card represent a combination of results that can show up on your screen. Every time you press the spin button a card will be drawn out to give you the result. This "deck of cards" is the same for all casinos running the game. As a gambler myself I do very much understand the feeling of being lucky at one casino and unlucky at others so I totally get where you are coming from. I would just recommend you to not take it as far as to self-exclude on casinos where you have been unlucky since it can have some consequences down the line.

 

Sorry for the long post but I figured that I might as well go in depth with my reply in case other players have similar or related questions/issues.

 

Kind regards,

Mike

 

Yes but are you sure netent keeps all the cards in the deck at any given time? Not so sure about that

[AnnaCasinoOfficial]

Yes but are you sure netent keeps all the cards in the deck at any given time? Not so sure about that

 

Hi again,

 

In order to keep this on topic I will reply in the other forum regarding this subject.

 

Kind regards,

Mike