Ask Me Anything - Casino Reviews / Casino Ratings

[cocopop3011]

Welcome to our first Ask Me Anything - and your host is …… ME  

Since some of you have asked questions around casino reviews and ratings, so I thought we could use our first topic.

I work closely with reviews so lots of these questions I can answer and regarding ratings I can get our team to answer and post them here. 

This topic will be open for 7 days - you can ask any questions you like regarding casino reviews and ratings. 
 

[cocopop3011]

Member question from @Icy

Why is it that for years, since I was still my "old self", the original Icymod has yet to see concrete updates of online casinos in their relevant pages?

Yes, I'm confident it'll take years but it's been equally like this, untouched, dormant without updates to this day.

The information in each of the casino pages in AG are either misleading, restricted and they either require VPN to bypass information. For example, players from _______ are accepted, now going to the actual casino those players are indeed restricted. You can reverse that and it'll be what it is.

These can lead any player to the wrong path by having little or no facts shown by AG. 

Simply put, we want updates please!

[cocopop3011]

@Icy Here was s the response from our casino review team - 

“We completely understand your point - there are casinos on our site which are long overdue for an update. Good news is that we do have a plan to check them and make necessary updates when it comes to data and content, the bad news is that it's going to take a lot of time to do full updates for every casino. That's why we're excited to have the Suggest and Edit feature back - it will help us reassess our priorities as we go to make sure we're tackling the casinos our visitors have flagged.”

[cocopop3011]

@Blackjax Please could you ask your question in here regarding the ratings and complaints so I can forward it to your team,

[Blackjax]

I see a lot of casinos having 100's of complaints against them and they are still rated above 8. Some casinos have made a habit of harassing players until they file a complaint. I understand that these casinos respond to AG and sort out the complaint against them but dont you think that casinos like these should be downgraded atleast 2- 3 points for delaying payments and only processing them when a complaint is filed?

 

[cocopop3011]

On 1/28/2026 at 12:17 PM, cocopop3011 said:

@Icy Here was s the response from our casino review team - 

“We completely understand your point - there are casinos on our site which are long overdue for an update. Good news is that we do have a plan to check them and make necessary updates when it comes to data and content, the bad news is that it's going to take a lot of time to do full updates for every casino. That's why we're excited to have the Suggest and Edit feature back - it will help us reassess our priorities as we go to make sure we're tackling the casinos our visitors have flagged.”

@Icy still waiting on a response for this one. 

[cocopop3011]

12 hours ago, Blackjax said:

I see a lot of casinos having 100's of complaints against them and they are still rated above 8. Some casinos have made a habit of harassing players until they file a complaint. I understand that these casinos respond to AG and sort out the complaint against them but dont you think that casinos like these should be downgraded atleast 2- 3 points for delaying payments and only processing them when a complaint is filed?

 

Please see the feedback from our casino ratings team - “We do agree, which is why CasinoRank will be getting another major update this year which will be focused on how player reviews and complaints affect it.  ” 

[Blackjax]

8 minutes ago, cocopop3011 said:

Please see the feedback from our casino ratings team - “We do agree, which is why CasinoRank will be getting another major update this year which will be focused on how player reviews and complaints affect it.  ” 

This is great news. I appreciate that AG team is giving more value to player feedback and updating their reviews.

[Icy]

On 1/30/2026 at 9:41 AM, cocopop3011 said:

@Icy still waiting on a response for this one. 

I just don't have much to add after that but it's great news that things are picking up!