GIBSON CASINO - Unprofessional chat support

[vilijem]

Here is the chat copy of very upset casino support "specialist"

please spread it around and watch out for them, 

 

@12 : 47 : 09 (system): Agent Customer Care has joined the chat.

12 : 47 : 27 (Customer Care): Hi

12 : 47 : 31 (Customer Care): How can i help?

12 : 47 : 42 (Me): close my account

12 : 47 : 45 (Me): or delete it

12 : 47 : 56 (Me): i am very upset about promotions keep coming after unsubscribe

12 : 48 : 41 (Customer Care): Would you like some tissues?

12 : 48 : 53 (Me): stop kidding

12 : 48 : 57 (Customer Care): lol

12 : 48 : 57 (Me): and do it

12 : 49 : 01 (Customer Care): Your account is closed

12 : 49 : 07 (Me): or do you wish to be reported?

12 : 49 : 11 (Customer Care): please do

12 : 49 : 20 (Me): please give me your name

12 : 49 : 28 (Me): so i can confirm the closure of account

12 : 49 : 30 (Customer Care): Jacques

12 : 49 : 36 (Customer Care): Strap

12 : 49 : 44 (Customer Care): we have asked for you to be banned at all Rival casinos

12 : 49 : 51 (Me): oh really

12 : 49 : 55 (Customer Care): yes

12 : 49 : 59 (Me): how nice of you

12 : 50 : 09 (Me): ybe the promotional spam will stop finally

12 : 50 : 11 (Customer Care): we do not tolerate threats or intimidation

12 : 50 : 31 (Me): now please tell me where is any threat of intimidation

12 : 50 : 34 (Customer Care): A normal person would click the unsubscribe link

12 : 50 : 59 (Me): i clicked more than 10 times

12 : 51 : 05 (Me): so how do you explain that?

12 : 51 : 13 (Customer Care): I say you're lying

12 : 51 : 20 (Me): oh i see

12 : 51 : 25 (Customer Care): good

12 : 51 : 29 (Customer Care): at last we agree

12 : 51 : 36 (Customer Care): good day

12 : 51 : 46 (Me): i have nothing more to say to you excet for that i am copying this and posting it on all the gablers forums

12 : 51 : 51 (Me): is it a deal sir?

12 : 52 : 04 (Customer Care): please send us the links

12 : 52 : 08 (Me): ok

12 : 52 : 11 (Customer Care): so we can post all your threats

12 : 52 : 17 (Customer Care): and verbal abuse

12 : 52 : 28 (Me): i see your are definitely not legal,

12 : 52 : 33 (Customer Care): You have no manners

12 : 52 : 37 (Me): hehe

12 : 52 : 46 (Me): give me one abus

12 : 52 : 47 (Customer Care): or common decency

12 : 52 : 57 (Me): ok

12 : 53 : 01 (Customer Care): You are a nutcase

12 : 53 : 04 (Customer Care): good bye

12 : 53 : 07 (Me): hey

12 : 53 : 09 (Me): one question

[ValDes]

 

...

12 : 47 : 56 (Me): i am very upset about promotions keep coming after unsubscribe

12 : 48 : 41 (Customer Care): Would you like some tissues?

...

 

Hahahahah! 

 

If I need to be serious, check this complaint - Treats From Tropica Casino!

 

I think you should be actually grateful, after all it could be ever worse...

[helenakp]

Hahahahah! 

 

If I need to be serious, check this complaint - Treats From Tropica Casino!

 

I think you should be actually grateful, after all it could be ever worse...

 

 

 

 

 

Omg i dont know should i cry or should i laugh of this kind of communication from Tropica support,like some rude uneducated peasant and that persons should represent this casino ,wow ,i am shocked   

[cocopop3011]

Oh WOW...I'm actually lost for words!! Reading both this and the Treats from Tropica!! I can't believe that casinos like these are actually in operation with so much regulation these days. Absolutely shocking!! And even worse that they just keep getting away with it!

 

I'm so glad I never play at these kinds of casinos!

 

"would you like some tissues!!!" What kind of response is that!!!!

[NextTimeWin]

I am quite allow to disagree myself. Probably in past this user was very rude with them, or something like this, who know.

I think both user and live chat agent should be more tolerate and patient.

[Awena]

I am sorry to see this conversation, looks little bit crazy, don't you agree ?

 

I think that you might already said, but if I may ask, is it Rival your favorite software vilijem ?

[Awena]

You have Rival games available in Video Slots Casino and i believe that your experience would be really nice there.

[Raptordinos]

Hahahahah! 

 

If I need to be serious, check this complaint - Treats From Tropica Casino!

 

I think you should be actually grateful, after all it could be ever worse...

Once I was reading this complaint and I think Tropica has been paid the price of this just single action so expensive. Famous chat this one.

[ValDes]

Once I was reading this complaint and I think Tropica has been paid the price of this just single action so expensive. Famous chat this one.

 

Are you trying to say we were too strict with Tropica and punished them by blacklisting due to a single complaints case? 

[Raptordinos]

Are you trying to say we were too strict with Tropica and punished them by blacklisting due to a single complaints case? 

Not too strict Guru, fair. I remember well, I arrived to this chat for the first time from a link posted on another popular forum, and this chat costed to Tropica their accreditation there and something else they call Batism by Fire that is a kind of recognition there. Can you imagine how many players could have lost this casino losing their badges there and blacklisted here at AG?. 

[Awena]

Haha raptordinos, this is getting really funny.

[blondie]

Oh my, this as well as the Tropica casino chat was so awful, I felt like in a horror story situation, I am glad Tropica is blacklisted,  no matter what, noone should be treated this way. I am just so suprised how can any live chat be so disrespectful and rude.

[hajnrih]

hahha I like the agent, he has a good sense of humor. 

[paquito76]

If I was a casino manager I just immediately fire this guy

without hesitation when he wrote this '...A normal person would click...'

[LilianInThaHouse]

Not too strict Guru, fair. I remember well, I arrived to this chat for the first time from a link posted on another popular forum, and this chat costed to Tropica their accreditation there and something else they call Batism by Fire that is a kind of recognition there. Can you imagine how many players could have lost this casino losing their badges there and blacklisted here at AG?. 

Absolutely they are losing many players. I know that online casinos care about its reputation  here on AG . Once I had to file complaint against Golden Lady Casino and my problem was solved so fast. And i received many emails with excuses and to end my complaint and finally I received several ND bonuses.

[Luciana]

This looks like some joke or casino candy camera

 

Is Gibson another name for Tropica?!

[blondie]

This looks like some joke or casino candy camera

 

Is Gibson another name for Tropica?!

 

 Well they definitely have similar attitudes to players..I avoid them both, when I read this and Tropicas' complaint, I was super shocked that someone can actually say all those things, all things above, a casino live chat agent.