Do I file a complaint?

[Johnnygotthebone]

Hello. I am starting this new thread from scratch. I want to know if I should let ask gamblers fight for my 100 dollars. I like 10bet and don't want to cause trouble for them but if I am due 100 dollars, then I want it. Here are the facts. Everything said here is exactly as it happened.

 

I opened account at 10bet

I used bonus code ASKMOB from here and got bonus

Wager requirement was 25000

I lost my deposit and my bonus. Balance was under a dollar

I closed account.

Sarah(promo dept) sent email with this

 

Hi Johnny,

 

 

Just wanted to let you know I have credited your account with a CAD100 mobile slots bonus to enjoy some spins on the house.

 

The bonus is there for the next five days though! Just reopen your account and have fun.

 

Feel free to contact me if you need anything or if you have any questions.

 

Good luck and enjoy,

 

Sarah

10Bet Team

 

 

 

 

I accepted

I reached nearly 3k

Wager requirement was 35x this bonus.

 

The ASKMOB original bonus was not automatically removed. While I was playing, that bonus was getting reduced from 25000.

 

Sarah made it clear to me, she would do it manually because their system does not

 

Once she saw that 3500 was wagered, she removed all bonuses manually

 

I was left with a little over 2k in cash and no bonus

 

I cashed out 2000

 

I received 1900 today

 

10bet said that since I cashed out, I forfeited the 100 dollars????

 

I had sent an email asking for conditions prior to playing. Her response.....

 

Hi,

 

No cap, the rollover is 35 x bonus amount. Standard terms and conditions apply – go to “general rules” from the navigation and scroll down to Casino Bonus Rules.

 

The bonus is valid only on mobile slots, no progressives.

 

Good Luck and Enjoy!

Sarah

 

 

 

 

A few more emails were exchanged.....

 

 

 

I want to withdrawal 2000. I have met the wager requirement for the 100 cash back bonus that you gave me.

 

How can I withdrawal 2000. I am in canada. What do I do. I think you need to liberate the funds before I can cash out.

 

 

I will forward you all my id. I just sent it to another casino where I am cashing out so I will just forward the same email over.

 

 

Johnny

 

Sent from my iPhone

 

On Jun 19, 2014, at 3:24 PM, "Casino 10Bet" <[email protected]> wrote:

 

Correct, we will manually remove all bonus from your account once your total bets starting today reach 3500 CAD.

We are sorry for the inconvenience.

 

Good luck!

Sarah

 

 

 

And a few more while I was asking about my 100 dollars......

 

 

 

On Jun 19, 2014, at 5:13 PM, "Casino 10Bet" <[email protected]> wrote:

 

Hi Johnny,

 

In order to request a withdrawal you need to log-in from a non-mobile device and submit this through your account entering your payment details there.

 

Your funds are now rollover free. Congratulations on your winnings! I hope you’ll post a nice review about us on AskGamblers.

 

Sarah,

10Bet Team

 

 

 

 

Did they cheat me out of 100 dollars of not? Am I wrong?

 

 

 

Final email to me on June 20th......

 

Dear John,

 

The 100 CAD cannot be refunded as your bonus rollover was not comleted

when you requested your payment and the bonus was cancelled.

 

 

Regards,

Alex G.

[Toiletseat]

Hi Johnny, as far as I can see your withdrawel request and payout was handled correctly.

Why? Because most casinos don't pay out the free given bonus, in this case 100 CAD.

So your winnings 2000-100 bonus = 1900 CAD. 

[Johnnygotthebone]

Ok. So basically the 100 was like a loan?

 

Would someone, if possible, point out exactly where this is written?

 

I read the T C, I can not see where it says this.

 

If this is the case, then I am wrong and I will move on

[Johnnygotthebone]

But..... His last email to me clearly states my bonus rollover was not complete? Which is not the case. It was complete.....

[ValDes]

There is not going to be a discussion here, mate! Not this time!

 

If you have a problem with 10Bet, then please, take benefit from our complaint service, by submitting your case.

 

Be sure to read carefully all the terms prior submitting a complaint.

 

Thank you for understanding.