Having problems with CASINOVAL!

[TMPTRS]

I was an active VIP member of Casinoval for a few months - I had deposited several thousands of dollars over that time and had never withdrawn any money.  I enjoyed playing the games so it didn't really worry me so much at the time.  Then at one stage around Feb / Mar this year, I started to get software errors - script errors and I continually notified Casinoval with this issue but no response - I cleaned up my pc and then reinstall their software - still the same - also what I noticed were the games were playing almost identical everytime i logged in but it was hard to prove - it felt like when they noticed that I was winning on games they updated my software to lose  anyway ... I won over $2000 (Easter this year) and decided to withdraw the amount - usually the amount sits in pending - and cannot deposit while you have an amount pending - they never acknowledge the issues i was having - i was unable to see my amount in pending but they did acknowledge that i still had it.  They said i can deposit - which i did and kept deposit thinking i will get my winnings.  The problem is - I LOST ALL MY MONEY - and ontop an EXTRA $2000+ .  They refused to acknowledge and ignored me, i had taken screen shots of the issues and they still ignored me.  I cut my losses but because I enjoyed the games - and they are the only one with the software that has these games that Australia can play - I continued.  (YES STUPID ME)... I asked to speak to the Manager - an email address etc.  they refused to give it out. I complained so many times and the still refused to give me any supervisor names or contact details - you had to go thru support each time.  I was livid.  Since then i noticed when you wager with them - you win free spins lots of , once the wager is almost done -the games change - the reels spin differently and also the winnings are non existent - your balance is then reduced to a very low.  ONce the wager is over - you are left with a low balance that has no chance of buidling at all not even enough to withdraw the minimum.  I was so angry and this became a battle - they cheated me out of my winnings and cheated me out of my money.
Everytime you deposit you lose your balance - whatever is left in the account...its taken by them.  They think once they give you a bonus they  are doing you a favour - their bonuses are fake money...THEY ARE CHEATERS, THIEVES AND THE RUDEST INSULTING SUPPORT I HAVE EVER HAD TO DEAL WITH...THEY OWE ME MONEY...AND THEY REFUSE TO ACKNOWLEDGE THIS...

 

[ValDes]

Hi TMPTRS and welcome to the AskGamblers forum!

 

To be completely honest, I didn't manage to understand what exactly is your issue with Casinoval?! They didn't pay you? You think their software is somehow rigged and not fair? Or both?

 

Well, we have already discussed Casinoval here at the forum in a few occasions. Personally, I love their slots and I really think that Amuzi Gaming produces games, which are state of the art. But... Even the ultimate casino software does not mean much unless it is rock solid when it comes to its fairness and randomness. And unfortunately, there isn't much to be said about Amuzi Gaming's fairness, because of:

1) Al you will find in their FAQ regarding the fairness matter is this

How is the outcome of the games being generated?

The results are obtained through a random process. Our technology ensures a clean and fair game.

2) Lack of a third party audit for the software fairness.

3) It is stated that the software RNG is sertified by BMM Complience (Australian gaming certification lab) but there isn't a valid link to this certificate.

 

If you believe, your rights were infringed somehow by Casinoval, you may consider using our completely free mediatory service and submit a complaint.

Edited July 24, 2013 by ValDes
Sorry, forget to mention the title was changed, the old one was way too harsh.

[valleys]

That shocks me! Sharon had a really good experience with these, I'm sure she will come on later and write something but I know she didn't have any problems.

 

Sorry to hear you have mate

[cocopop3011]

I was an active VIP member of Casinoval for a few months - I had deposited several thousands of dollars over that time and had never withdrawn any money. I enjoyed playing the games so it didn't really worry me so much at the time. Then at one stage around Feb / Mar this year, I started to get software errors - script errors and I continually notified Casinoval with this issue but no response - I cleaned up my pc and then reinstall their software - still the same - also what I noticed were the games were playing almost identical everytime i logged in but it was hard to prove - it felt like when they noticed that I was winning on games they updated my software to lose anyway ... I won over $2000 (Easter this year) and decided to withdraw the amount - usually the amount sits in pending - and cannot deposit while you have an amount pending - they never acknowledge the issues i was having - i was unable to see my amount in pending but they did acknowledge that i still had it. They said i can deposit - which i did and kept deposit thinking i will get my winnings. The problem is - I LOST ALL MY MONEY - and ontop an EXTRA $2000+ . They refused to acknowledge and ignored me, i had taken screen shots of the issues and they still ignored me. I cut my losses but because I enjoyed the games - and they are the only one with the software that has these games that Australia can play - I continued. (YES STUPID ME)... I asked to speak to the Manager - an email address etc. they refused to give it out. I complained so many times and the still refused to give me any supervisor names or contact details - you had to go thru support each time. I was livid. Since then i noticed when you wager with them - you win free spins lots of , once the wager is almost done -the games change - the reels spin differently and also the winnings are non existent - your balance is then reduced to a very low. ONce the wager is over - you are left with a low balance that has no chance of buidling at all not even enough to withdraw the minimum. I was so angry and this became a battle - they cheated me out of my winnings and cheated me out of my money.

Everytime you deposit you lose your balance - whatever is left in the account...its taken by them. They think once they give you a bonus they are doing you a favour - their bonuses are fake money...THEY ARE CHEATERS, THIEVES AND THE RUDEST INSULTING SUPPORT I HAVE EVER HAD TO DEAL WITH...THEY OWE ME MONEY...AND THEY REFUSE TO ACKNOWLEDGE THIS...

Ummm...awkward one.

 

I love the slots here and valleys is right I had a brilliant experience, made a withdrawal off a free chip and received my money in Neteller without even having to make a deposit...although it took a while, but who cares as long as u get it in the end.

 

But I understand what u mean on a few things. I have experienced problems with the software myself, the games were slow at loading, received error problems etc. but after uninstalling and reinstalling it works fine now.

Their live help facility is not the best I've seen, and I suppose they can come across a little rude at times and they do take forever to reply sometimes but I can flip it over and say that I've spoke to people that are really nice there too.

 

It's a shame u had a bad experience there, but don't hold it against me...I still like this casino and would personally say I don't think they participate in any fraudulent activity.

[cocopop3011]

Haven't had any freebies off these guys for ages! Well not since I won off a NDB actually

[Luciana]

I don't know why I thought Casinoval is closed   Probably mixed up with another casino 

[cocopop3011]

I don't know why I thought Casinoval is closed   Probably mixed up with another casino 

Unless it's closed in the last month? I don't think so though! I will check...I have been known to be wrong (once in a blue moon