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I was an active VIP member of Casinoval for a few months - I had deposited several thousands of dollars over that time and had never withdrawn any money. I enjoyed playing the games so it didn't really worry me so much at the time. Then at one stage around Feb / Mar this year, I started to get software errors - script errors and I continually notified Casinoval with this issue but no response - I cleaned up my pc and then reinstall their software - still the same - also what I noticed were the games were playing almost identical everytime i logged in but it was hard to prove - it felt like when they noticed that I was winning on games they updated my software to lose anyway ... I won over $2000 (Easter this year) and decided to withdraw the amount - usually the amount sits in pending - and cannot deposit while you have an amount pending - they never acknowledge the issues i was having - i was unable to see my amount in pending but they did acknowledge that i still had it. They said i can deposit - which i did and kept deposit thinking i will get my winnings. The problem is - I LOST ALL MY MONEY - and ontop an EXTRA $2000+ . They refused to acknowledge and ignored me, i had taken screen shots of the issues and they still ignored me. I cut my losses but because I enjoyed the games - and they are the only one with the software that has these games that Australia can play - I continued. (YES STUPID ME)... I asked to speak to the Manager - an email address etc. they refused to give it out. I complained so many times and the still refused to give me any supervisor names or contact details - you had to go thru support each time. I was livid. Since then i noticed when you wager with them - you win free spins lots of , once the wager is almost done -the games change - the reels spin differently and also the winnings are non existent - your balance is then reduced to a very low. ONce the wager is over - you are left with a low balance that has no chance of buidling at all not even enough to withdraw the minimum. I was so angry and this became a battle - they cheated me out of my winnings and cheated me out of my money. Everytime you deposit you lose your balance - whatever is left in the account...its taken by them. They think once they give you a bonus they are doing you a favour - their bonuses are fake money...THEY ARE CHEATERS, THIEVES AND THE RUDEST INSULTING SUPPORT I HAVE EVER HAD TO DEAL WITH...THEY OWE ME MONEY...AND THEY REFUSE TO ACKNOWLEDGE THIS...

Hope im allowed to post this in here I logged into my account today and there was a £15 free bonus waiting in my cashier for me...its worth having a look in your account and the bonus code for the £15 free if it isnt in your cashier is spot15 also there is a code on facebook for 10 free im not sure if its still valid though MOM10