Deposit Not Reflected in My Account

[Diyorbek]

Dear 1win Support Team,

 

My name is Diyorbek. I am writing to report a deposit issue with your platform. On 08.05.2025 at 08:44, I successfully made a deposit which was fully confirmed by my payment provider. However, the amount has still not been credited to my 1win account.

 

I have a clear screen recording showing the entire process, including confirmation of the payment. I have contacted your support team daily for over a month, and each time I was told the issue would be resolved within 1–7 days. Unfortunately, nothing has changed, and I am very disappointed with the lack of action.

 

This situation is unacceptable. I kindly request that you investigate this issue as soon as possible and credit the deposit to my account.

 

Please let me know if you need the screen recording or any other proof of payment. I am ready to provide it immediately.

 

Thank you for your attention. I look forward to your urgent response.

 

Sincerely,

Diyorbek

 

[cocopop3011]

7 hours ago, Diyorbek said:

Dear 1win Support Team,

 

My name is Diyorbek. I am writing to report a deposit issue with your platform. On 08.05.2025 at 08:44, I successfully made a deposit which was fully confirmed by my payment provider. However, the amount has still not been credited to my 1win account.

 

I have a clear screen recording showing the entire process, including confirmation of the payment. I have contacted your support team daily for over a month, and each time I was told the issue would be resolved within 1–7 days. Unfortunately, nothing has changed, and I am very disappointed with the lack of action.

 

This situation is unacceptable. I kindly request that you investigate this issue as soon as possible and credit the deposit to my account.

 

Please let me know if you need the screen recording or any other proof of payment. I am ready to provide it immediately.

 

Thank you for your attention. I look forward to your urgent response.

 

Sincerely,

Diyorbek

 

Hello and welcome to the forum. Sorry to hear you're having some issues. Has support got back to you regarding this yet?

[Diyorbek]

Unfortunately, 1win hasn't helped me yet. I get the same message from the support service every time. I have all the evidence: receipts, 1 month's bank statements, and a screenshot of the payment application.

[Diyorbek]

On 5/29/2025 at 1:45 AM, cocopop3011 said:

Hello and welcome to the forum. Sorry to hear you're having some issues. Has support got back to you regarding this yet?

Unfortunately, 1win hasn't helped me yet. I get the same message from the support service every time. I have all the evidence: receipts, 1 month's bank statements, and a screenshot of the payment application.