Bitstarz verification issue

[Fiekie247]

 

8 minutes ago, Badboy987 said:

@cocopop3011

i just messaged now  this  please read it as we are getting nowhere from these people I’m tired of texting them and getting the same reply please talk to olle or file the complaint now it’s 15 days almost 16 days and they keep making up things

Hello

First of all, - Olle is traveling and he is a forum rep and will reply as soon as he can. We do not have control over him.

2nd - We are doing out best to help you here and require patience from everyone as we cannot control Bitstarz or their staff.

3rd—We do not file a complaint for you; you can do that yourself by submitting one here: https://www.askgamblers.com/submit-complaint/payment-verification-issues. Read the page and make sure you provide detailed user and accurate information, as well evidence.

[Ali al hashemy]

1 minute ago, Fiekie247 said:

 

Hello

First of all, - Olle is traveling and he is a forum rep and will reply as soon as he can. We do not have control over him.

2nd - We are doing out best to help you here and require patience from everyone as we cannot control Bitstarz or their staff.

3rd—We do not file a complaint for you; you can do that yourself by submitting one here: https://www.askgamblers.com/submit-complaint/payment-verification-issues. Read the page and make sure you provide detailed user and accurate information, as well as read the page and make sure you provide detailed user and accurate info and any screenshots and evidence.

I have never said I don’t appreciate anything you guys do I have said it multiple times you guys are helping a lot I’m following your steps on this all I want is my account verified nothing more @Fiekie247 

[Ali al hashemy]

16 minutes ago, Fiekie247 said:

 

Hello

First of all, - Olle is traveling and he is a forum rep and will reply as soon as he can. We do not have control over him.

2nd - We are doing out best to help you here and require patience from everyone as we cannot control Bitstarz or their staff.

3rd—We do not file a complaint for you; you can do that yourself by submitting one here: https://www.askgamblers.com/submit-complaint/payment-verification-issues. Read the page and make sure you provide detailed user and accurate information, as well evidence.

Do you know when olle will be back ? Also if you were in my position what would you do ? Wait for olle or file ? @Fiekie247

[cocopop3011]

1 hour ago, Badboy987 said:

Do you know when olle will be back ? Also if you were in my position what would you do ? Wait for olle or file ? @Fiekie247

I don’t think we have time to wait for Olle the casino should not be taking this long! Please now remind them that the extra 12 hours they needed have now passed and let me know what they say. This is all very important so we can include these screenshots in your complaint. Please post here what they say and I’ll send you the link to open the complaint. 

[Blackjax]

@Badboy987 we are really trying to help you here but you are delaying things. You don't need to ask the same thing from 3 different people and get approval from all 3. You should file the complaint ASAP if you want things to solve. 

[Fiekie247]

2 hours ago, Badboy987 said:

I have never said I don’t appreciate anything you guys do I have said it multiple times you guys are helping a lot I’m following your steps on this all I want is my account verified nothing more @Fiekie247 

 

It is weird Bitstarz take this long.

As suggested file the complaint rather, then waiting

And I never said you said you dont appreciate, you sounded a bit damanding with @cocopop3011 as per below, thats all

 

 

 

[Ali al hashemy]

18 minutes ago, Fiekie247 said:

 

It is weird Bitstarz take this long.

As suggested file the complaint rather, then waiting

And I never said you said you dont appreciate, you sounded a bit damanding with @cocopop3011 as per below, thats all

 

 

 

Sorry guys ill message them now 

[Ali al hashemy]

@cocopop3011

its been over 10 mins  no reply they disconnected and came back not replying 

 

[Ali al hashemy]

@cocopop3011 can you help me file the complaint please

[Ali al hashemy]

Tried again they are ignoring me now @cocopop3011 @Fiekie247

[Blackjax]

@Badboy987 follow this link and file your complaint https://www.askgamblers.com/submit-complaint?refCasino=5368a8a470a0f804508b4567

Now please do not go back to Bitstarz and talk to them. 

[Ali al hashemy]

9 minutes ago, Blackjax said:

@Badboy987 follow this link and file your complaint https://www.askgamblers.com/submit-complaint?refCasino=5368a8a470a0f804508b4567

Now please do not go back to Bitstarz and talk to them. 

 
can I get help please here 

[Blackjax]

Why are you filing complaint against 10betUk? Choose bitstarz for that. 

[Ali al hashemy]

4 minutes ago, Blackjax said:

Why are you filing complaint against 10betUk? Choose bitstarz for that. 

Fixed it and finished complaint 

[Blackjax]

@Ali al hashemy write in your complex that bitstarz has been delaying your payments for over 15 days. Write them that your source of funds verification has been delayed and chat tells you that gameplay checks are also being done. In the past 24 hours chat is not responding even though you contacted them multiple times. 

Post all chat screenshots that you posted here. Also the emails where they asked for your source of funds. 

After your complaint is accepted do not discuss it on the forum until issue is resolved. You can ask for guidance. 

[Ali al hashemy]

3 minutes ago, Blackjax said:

@Ali al hashemy write in your complex that bitstarz has been delaying your payments for over 15 days. Write them that your source of funds verification has been delayed and chat tells you that gameplay checks are also being done. In the past 24 hours chat is not responding even though you contacted them multiple times. 

Post all chat screenshots that you posted here. Also the emails where they asked for your source of funds. 

After your complaint is accepted do not discuss it on the forum until issue is resolved. You can ask for guidance. 

I said this

Hey how are you, my name is Ali Al hashemy I have done a account with bitstarz casino on the 12/05/25 till now I haven’t got my account verified which I’m pretty sure won’t take this long for it I have a withdrawal balance of 73.5k in the account that is stuck and haven’t got a single dollar I have sent them my passport my driver license my bank statement screenshot of transactions also my credit card I have sent them my proof of source I told them I get paid through my brother as I do courier work for him and that’s how I make money also sent invoices and showed them I have a good balance in my bank account I can afford to play on the site everyday I text there support team I get a reply saying waiting for feedback from the team nothing more please can you sort this out thank you guys appreciate the help

[Ali al hashemy]

@cocopop3011 @Fiekie247 @Blackjax

I got this now what can I show to prove my income I showed them I get very good from my brother been doing it for a while and sent my bank statements and this happened

 

[Blackjax]

10 minutes ago, Ali al hashemy said:

@cocopop3011 @Fiekie247 @Blackjax

I got this now what can I show to prove my income I showed them I get very good from my brother been doing it for a while and sent my bank statements and this happened

 

What method did you use for deposit? Is that method in your own name? 

[Ali al hashemy]

2 minutes ago, Blackjax said:

What method did you use for deposit? Is that method in your own name? 

Yes everything is my name 

[Blackjax]

1 minute ago, Ali al hashemy said:

Yes everything is my name 

Are you comfortable telling how much money did you deposit? 

[Ali al hashemy]

Just now, Blackjax said:

Are you comfortable telling how much money did you deposit? 

21k 

[cocopop3011]

13 minutes ago, Ali al hashemy said:

I said this

Hey how are you, my name is Ali Al hashemy I have done a account with bitstarz casino on the 12/05/25 till now I haven’t got my account verified which I’m pretty sure won’t take this long for it I have a withdrawal balance of 73.5k in the account that is stuck and haven’t got a single dollar I have sent them my passport my driver license my bank statement screenshot of transactions also my credit card I have sent them my proof of source I told them I get paid through my brother as I do courier work for him and that’s how I make money also sent invoices and showed them I have a good balance in my bank account I can afford to play on the site everyday I text there support team I get a reply saying waiting for feedback from the team nothing more please can you sort this out thank you guys appreciate the help

This is not enough information for your complaint, you need to explain much better. You also needed to add ALL your transcripts to prove that you’ve been waiting so long. Your complaint will probably be rejected but don’t worry you can try again.

[cocopop3011]

10 minutes ago, Ali al hashemy said:

@cocopop3011 @Fiekie247 @Blackjax

I got this now what can I show to prove my income I showed them I get very good from my brother been doing it for a while and sent my bank statements and this happened

 

Sorry I had to delete your screenshot as it had personal information contained. Please crop out your full name and any other personal details and re upload. 

[Ali al hashemy]

3 minutes ago, Ali al hashemy said:

21k 

I got a good balance look I have sent this to them delete this aswell after u see it @cocopop3011

5.pdf

[cocopop3011]

1 minute ago, Ali al hashemy said:

I got a good balance look I have sent this to them 

 

PLEASE DO NOT upload bank statements. I have removed your attachment. We can’t allow this kind of personal information submitted into the forum. Thank you