Bitstarz verification issue

[Badboy987]

Hi everyone. I just have an issue with bitstarz regarding my account getting verified. I signed up and deposited funds straight away on Monday 12 of May before it got verified. I started playing and made some winnings and then decided to cashout. I sent in all the requested documents for verification and 3 days later i got an email asking for source of wealth which i provided in the next hour. After that I haven’t got any response for this. I texted support and told me they are waiting for a feedback from the verification’s department. Is there a way to know why it’s taking so long? 

[cocopop3011]

On 5/17/2025 at 3:09 AM, Badboy987 said:

Hi everyone. I just have an issue with bitstarz regarding my account getting verified. I signed up and deposited funds straight away on Monday 12 of May before it got verified. I started playing and made some winnings and then decided to cashout. I sent in all the requested documents for verification and 3 days later i got an email asking for source of wealth which i provided in the next hour. After that I haven’t got any response for this. I texted support and told me they are waiting for a feedback from the verification’s department. Is there a way to know why it’s taking so long? 

Hi and welcome to the forum. SOW may take a little longer to review I would give it 24 hours at least to give them chance to review everything. See if you hear back from them today. I wouldn’t worry with this casino you will hear back, just have a little patience if you can. 

[Fiekie247]

On 5/17/2025 at 4:09 AM, Badboy987 said:

Hi everyone. I just have an issue with bitstarz regarding my account getting verified. I signed up and deposited funds straight away on Monday 12 of May before it got verified. I started playing and made some winnings and then decided to cashout. I sent in all the requested documents for verification and 3 days later i got an email asking for source of wealth which i provided in the next hour. After that I haven’t got any response for this. I texted support and told me they are waiting for a feedback from the verification’s department. Is there a way to know why it’s taking so long? 

Do not worry, you can trust Bitstarz

If you do not get feedback by tomorrow, please let us know here and I will get Olle involved to assist.

But please give atleast 48 hours.

[Badboy987]

11 hours ago, Fiekie247 said:

Do not worry, you can trust Bitstarz

If you do not get feedback by tomorrow, please let us know here and I will get Olle involved to assist.

But please give atleast 48 hours.

Hey it’s the next day in Australia still haven’t got a feedback can you guys please help I got 73k in withdraw and still not verified or anything 

[Fiekie247]

13 minutes ago, Badboy987 said:

Hey it’s the next day in Australia still haven’t got a feedback can you guys please help I got 73k in withdraw and still not verified or anything 

@OlleBitStarz please can you asist?

[Badboy987]

11 hours ago, Fiekie247 said:

@OlleBitStarz please can you asist?

I still haven’t got my 70k withdrawal or my account verified please help me asap 

[Badboy987]

10 hours ago, Badboy987 said:

I still haven’t got my 70k withdrawal or my account verified please help me asap 

@OlleBitStarz @Fiekie247please help me to push the payment it’s been 8 days since I sent everything and still haven’t got verified or my withdrawal sent 

[Badboy987]

23 hours ago, Badboy987 said:

@OlleBitStarz @Fiekie247please help me to push the payment it’s been 8 days since I sent everything and still haven’t got verified or my withdrawal sent 

@OlleBitStarz @Fiekie247 Yea guys, account still frozen haven’t got verified or the withdrawal from bitstarz it’s soon going to be 10 days