Lotus Asia not paying withdrawal

[Stephanie32444]

I wanted to ask for some help with a withdrawal that I have not received.  The withdrawal is from Lotus Asia casino and I have been waiting for it to arrive in the mail since the 16th of May.  I have chats as proof of the issues and they refuse to help me.  I will be happy to provide it if or when needed.  Please help me.

[ValDes]

Hi Stephanie and welcome to the forum!

 

You can submit your issue via our free complaint service here - Submit Complaint

 

Please read carefully all the terms before posting your complaint, which you may find here - Rules for complaints.

[Luciana]

Hey Stephanie

 

I forwarded your issue to their reps! Would be great to send me a PM, private message, with your username and registered email at this casino, so they can see what can be done and help you

[LotusPlayersClub]

Dear Stephanie,

 

 

I apologize for the delay. Please message me your details & I will personally get involve to solve the issue.

 

Looking forward for your message.

 

Thanks,

Devjeet

[LotusPlayersClub]

Dear stephanie,

 

 

We had sent that cheque via regular mail so we are unable to trace current status. I would suggest you to wait for 21 days(I think today is day 21 since we had released the cheque) as it can take that amount of time to be received. However, these cheques can also get lost in the post which is what I suspect has happened here. I have put an urgent stop on the cheque and will re-issue via courier so that it will be traceable (obviously at no cost to the customer). Courier cheques take 5 to 7 business days therefore you will receive this by mid next week. You may communicate this to our customer support team and I will arrange for CS to contact you on this end as well.

 

 

Apologies for the trouble this has caused. 

 

 

Thanks and Regards,

Devjeet