Grand Parker/Loco Panda/OnBling/ Classy Coin/ Begado - what is going on with these casinos?

[ValDes]

Hi folks!

 

I was noticed by one of our members that he's experiencing troubles to connect and play at each of these casinos since 18th November. He was asking me for more info but all I managed to get was that those casinos are doing some routine upgrade. But yesterday - 20th almost 3 dyas later I get the same message again, which means that something went terribly wrong with the mentioned upgrade. All I managed to dig out as info so far is that those guys are facing severe technical problems while they were making the software upgrade and now I doubt there is anyone, who can tell us when the normal functioning of those casinos will be back...

 

Anyone, who has more info on that matter is more than welcome to post it here! It will be much appreciated!

 

BTW, I already urged our admin Luciana to try contacting their affiliate program managers and see what's really going on!

[ValDes]

Here's the last I get from OnBling live chat support (at least it's alive now ):

 

We are currently going through an upgrade. Please check back tomorrow for updates. We will publish the time that it will be completed when more information becomes available. Sorry for the inconvenience, please accept our sincere apologies. Onbling Management

 

You are now chatting with 'Kathleen'

 

Kathleen: the system is undergoing an upgrade in the system. This is to make our games faster and more enjoyable for you! The upgrade will be completed in 2-3 days. We are sorry for the inconvenience and will be happy to assist you once the upgrade is complete.

 

you: ok thanks fot the info

 

Let's hope the whole group will be back in the business after 2-3 days...

[ValDes]

I've just talked with the Win Palace live support:

Please wait for a site operator to respond.

You are now chatting with 'manager'

 

you: I want to know if your casino is experiencing any technical issues at the moment?

manager: Begado?

you: begado win palace isn't the same?

manager: Begado is currently updating their system . winpalace though is open and running

manager:

manager: we are sister casinos yes

you: so Wp is ok now?

manager: yes

you: thanks

manager: If you need any further assistance, please do not hesitate to contact us. We will be happy to help anytime!

 

So although WinPalace and Begado are sister casinos at least one of them is up...

[Luciana]

Is everything revealed here or I have to investigate more with managers?

[ValDes]

Tht's all I managed to dig out so far...

[Luciana]

Words from managers:

 

For Loco Panda/Onbling/Grand Parker/ClassyCoin: " I see many complaints saying they can't login, this is due to technical difficulties we experience recently and not player abuse.. pls try to calm your visitors, things should go back to normal any minute now.."

 

For Begado: "We have some server issues with begado, it will be resolved with in the next few days."

 

So, lets believe this for now, hopefully they will coma back soon

[ValDes]

Great job Luciana!

 

Now all that's left is to hope for faster resolution of that nasty server issues! Personally, I'm an IT and know exactly how bad a server breakdown can be , so patience is one good advice in that case

[SlotoHolic]

All that mess with so many RTGs, ivloved in it is too suspicious for me. Pity for the players after all, hope there won't be many victims of that "technical difficulties"... Shame, real shame

[ValDes]

Unfortunately, as today 26/11/2012 the situation is just the same

We are currently going through an upgrade. Please check back tomorrow for updates. We will publish the time that it will be completed when more information becomes available. Sorry for the inconvenience, please accept our sincere apologies. Loco Panda Casino Management

You are now chatting with 'Kathleen'

Kathleen: Hi, the casino is currently going through an upgrade, I'm sorry for the inconvenience, we'll be back ASAP. Don't worry we are here for you if you need anything else

[Luciana]

They told me that Begado will be back in 24 hours...lets see

[Black Diamond]

Wait, Begado is affiliated with Grand Parker and Classy Coin? I did not know that.

 

I don't play at any of the casinos, but I feel bad for the people that do. How long has the server been out?

[Luciana]

No, they are not in any relation, except both are RTG

 

Grand Parker, ClassyCoin, Onbling and Loco Panda are sister casinos affiliated with Revenuejet...and Begado is affiliated with Affactive

[ValDes]

Begado is connected with WinPalace casino!

 

Just try to download the software from Begado's website and what you'll see is the name of the downloaded file is... winpalace.exe?!

[Luciana]

Yes, sure...they are both with Affactive

[austy2012]

Beware of BEGADO CASINO

There entire site has been down for 14 days now , yes that's right 14 days.

They continually stuff you around , they don't even give you a proper date as to when they will be up again.

They don't answer emails in the finance department, even them you get an automated response which is complete *****.

Every time you get onto the help site

here are the AUTOMATED responses given :

Tony: I'm afraid I don't have access to this information

 

Tony: we are going through maintenance right now. Please check back tomorrow. Sorry for the inconvenience

 

Tony: our technical team are doing their best

 

Tony: I understand, again we apologize. All we ask for is just a little more patience at this time.

 

Tony: Our technical team makes maintenance to our system for the better Internet connection with bigger number of players.

 

 

Every passing day this "casino" starts to smell more like a scam.

 

now this is what i got a few minures ago :

 

Please wait for a site operator to respond.

You are now chatting with 'Tony'

Tony: Hi

you: hi

you: when will the casino be back online

Tony: A few more days at least

you: do oyu have an eaxct day

Tony: No, sorry

you: so two more dayas ??

Tony: Could take longer even

you: ok so could be months

Tony: Probably a week or so

you: its over

you: im suing

what a joke we seriously need to do something about tis - im owed 6000 i have wiated over 15 days this is a joke , and illegal they are a scam !

[austy2012]

PLEASE ADMIN CAN YOU please FIND OUT WHAT IS GOING ON IM AM OWED 6000 i want what is legally mine.Speaking of which , nearly 14 days have passed, all lies given to me , i seriously am beginning to think of alternative ways of getting my money - this is wrong and unfair

[Luciana]

Hi austy,

 

I'm trying, but keep getting the same answers from the management, too!

[ValDes]

PLEASE ADMIN CAN YOU please FIND OUT WHAT IS GOING ON IM AM OWED 6000 i want what is legally mine.Speaking of which , nearly 14 days have passed, all lies given to me , i seriously am beginning to think of alternative ways of getting my money - this is wrong and unfair

 

Hi again austy!

 

Unfortunately, can't bring you any good news, since all I got right now from the same guy Tony is:

You are now chatting with 'Tony'

Tony: Hello there, we are going through an upgrade right now. Please check back tomorrow. Sorry for the inconvenience.

you: Hi Tony

Tony: Hi

you: This upgrade is taking forever, don't you think?

Tony: I understand, again we apologize. All we ask for is just a little more patience at this time.

you: Are there any chances to see Begado up and running in the near future?

Tony: Try in a few more days

Tony: Sorry

 

Anyway, one way or another I'm pretty sure you'll get what is yours eventually! Affactive is still known as a paying company and believe me, I will be the first one here to spread the rumour if they change that fact for worse! Patience, my friend and don't let the nerves make you lose the ground! If you still think that's not enough, here you are - post your complaint against the casino. I strongly encourage you to have a look at the guide in my signature - SOS, I got troubles with my casino, what to do?

[klarissa]

i am so glad i don't play here, seriously, 14 days with no explanation? and this is only on begado/affactive and not the entire rtg/nuworks world?

 

[klarissa]

wait i'm confused, why are winpalace/begado and classycoin/locopanda having the same issues if they are separate companies?

[Luciana]

It's a mystery

[alexva]

I won in Locopanda 125$ using their 25$ free chips slots. I sent all my documents and they were approved. Then first i had to deposit $ 21 as requeriment to apply for my withdrawal. It was on 9 November via Neteller. Today its around 12 days business days from the withdraw request and I am sending emails to finance, support department but any reply from them. Only this girl named Kattlem appears in chat room saying the same: We are in maintenance. We are upgrading, etc bla bla.

I have contacted Neteller complaint center and they are helping me with my issue. I consider very suspicious this situation in this Casino Loco Panda.

I am not a fool. I will continue my complaint procces until the end. I suggest you contact your payment processor support team to get help.

[austy2012]

i think the time for patience is over.Its time now to take action , anyone , anyone effected by this scam please email me here

[austy2012]

we don't want to disturb other player who didn't player every day

thats the response i got when i asked a begado live help rep why they havnt sent out emails telling players what is going on - what a joke

 

here is the full transcript :

 

 

you: why no notice on the main page of begado ?

you: Why no email to players?

you: Why do oyu constantly lie about when the casino will be back?

you: Why dont you answer emails ?

Tony: we are not lie to our players

you: ANSWER THE OTHER QUESTIONS

Tony: can you be more specific please

Tony: ?

you: begado

you: main page why havnt you got a message saying it is down

you: why dont you email us about the status of the casino

you: well

Tony: we don't want to disturb other player who didn't player every day

you: what do oyu mean

Tony: if you have a question you can ask customer support

you: we don't want to disturb other player who didn't player every day

you: WHAT DO YOU MEAN ??

Tony: I mean what we don't want to disturb other player who didn't player every day

you: EXPLAIN

you: they are still a player

Tony: please read above

[ValDes]

wait i'm confused, why are winpalace/begado and classycoin/locopanda having the same issues if they are separate companies?

 

Smart, smart girl! Now you know why I've chosen that particular name for the thread!

Too many coincedences here IMO, but still s dense fog all over it!