We really can consider this situation as an attempt to scam us. The chat window is closed and anyone (Miss Kathleen) is attending claims today. I have find out some interesting thing you should know. This Casino has 3 differents url: http://www.locopanda-star.com/, http://www.locopanda.me/ , http://www.locopanda.com/
It seems they are running away from players using all these url. I have sent my complaint to Neteller Complaint Department since one week. They replied me the following via email:
Dear Mr. XXXXXXXX,
Thank you for your E-mail. We have sent an inquiry to the merchant regarding the status of your concern below. It may take some time before the merchant can respond; your patience is greatly appreciated. Please advise if you receive the funds before our follow up - this will prevent unnecessary inquiries to the merchant.
Please note we can only inquire with the merchant on your behalf - we cannot arbitrate or provide collection services.
Should you have any questions or feel you have received this email in error, please contact our Customer Service Team available 24 hours a day, 7 days a week at http://help.NETELLER.com .
Kind regards,
Today I have sent again my message to their Complaint Department as follow :
Neteller Complaint Center
I am the owner of the account XXXXXXXXXXXX. I sent a transfer for the amount of 21USD to the merchant: LocoPanda 1-866-5639940
-21.00 Accepted 09-11-2012
I won in their casino the amount of 125USD that they promised me to pay in a time frame of 10 business days started
from 9 November.I cannot log in my casino account and an excuse that an upgrade is running was told me.
This suspicious process has more than 20 days running. They do not reply me any of my messages, have closed the chat windows, they have 3 differents url for their bussiness: http://www.locopanda-star.com/, http://www.locopanda.me/ , www.locopanda.com. This condition is not commonly seen for a trusted Online Casino. I start to think they want to steal my money for the amount of $146 ($21+$125 - my deposit and winnings). I checked in forums that this company Milore Consuting Ltd which is the owner of this casino has been involved in many gambler complaints. I dont want to carry this issue to a Criminal Complaint Center Online yet.
I want to apply for an official complaint against them. The deadline for my withdrawal was on November 26. I need at least a refund of my deposited money now. Please contact me any time about this urgent issue.
Best Regards,