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We really can consider this situation as an attempt to scam us. The chat window is closed and anyone (Miss Kathleen) is attending claims today. I have find out some interesting thing you should know. This Casino has 3 differents url: http://www.locopanda-star.com/, http://www.locopanda.me/ , http://www.locopanda.com/ It seems they are running away from players using all these url. I have sent my complaint to Neteller Complaint Department since one week. They replied me the following via email: Dear Mr. XXXXXXXX, Thank you for your E-mail. We have sent an inquiry to the merchant regarding the status of your concern below. It may take some time before the merchant can respond; your patience is greatly appreciated. Please advise if you receive the funds before our follow up - this will prevent unnecessary inquiries to the merchant. Please note we can only inquire with the merchant on your behalf - we cannot arbitrate or provide collection services. Should you have any questions or feel you have received this email in error, please contact our Customer Service Team available 24 hours a day, 7 days a week at http://help.NETELLER.com . Kind regards, Today I have sent again my message to their Complaint Department as follow : Neteller Complaint Center I am the owner of the account XXXXXXXXXXXX. I sent a transfer for the amount of 21USD to the merchant: LocoPanda 1-866-5639940 -21.00 Accepted 09-11-2012 I won in their casino the amount of 125USD that they promised me to pay in a time frame of 10 business days started from 9 November.I cannot log in my casino account and an excuse that an upgrade is running was told me. This suspicious process has more than 20 days running. They do not reply me any of my messages, have closed the chat windows, they have 3 differents url for their bussiness: http://www.locopanda-star.com/, http://www.locopanda.me/ , www.locopanda.com. This condition is not commonly seen for a trusted Online Casino. I start to think they want to steal my money for the amount of $146 ($21+$125 - my deposit and winnings). I checked in forums that this company Milore Consuting Ltd which is the owner of this casino has been involved in many gambler complaints. I dont want to carry this issue to a Criminal Complaint Center Online yet. I want to apply for an official complaint against them. The deadline for my withdrawal was on November 26. I need at least a refund of my deposited money now. Please contact me any time about this urgent issue. Best Regards,

It was the last chat conversation with that girl Kathleen. I am threatening them every day with hard words. We can do great pressure on them: Kathleen: Hi, the casino is currently going through an upgrade, I'm sorry for the inconvenience, we'll be back ASAP Hi. Don't worry we are here for you if you need anything else you: How many days you will post the same here.? We are not fools. You want to scam us Kathleen: Our finance is taking care of all clients with active balances, it is a bit busy because of the the amount of clients, please have patience you: We will have to carry this issue to a Criminal Online Center to look for a solution. Kathleen: I am sorry you feel that way, but we are doing everything in our power to get the system back online from the update and finance to get to all clients you: Ok, I like your sinceres words you: I will wait until 2 weeks limit in order to proceed with a complaint you: because it is not a normal upgrading Kathleen: Hopefully all of this will be resulted before this you: it has around more than 18 days you: Ok, I value your sincere words you: Good Luck in you hard work you: You must be tired to be here you: hearing many peoples asking for the same. We all are tired. We wish the end of the chapter. you: Dont you rest any day? Kathleen: When I can you: I am surprised that you dont rest any day of the week here you: answering a lot of people. you: which is your day off? Kathleen: I have my time off just like any other person don't worry about me Kathleen: I am sorry I am not answering I am taking other chats as well. IF you did send an email to finance they will get to your email as soon as possible you: no problem I just was surprised you: I will taking care of this not to finance because they seems to be death Kathleen: They are trying to get to through all the emails they are receiving, I know it seems painfully slow but they are working on it as fast as they can you: they just ignore all my messages. I am taking care of this issue to others fields yet you: Ok, not more waste of your time you: go to others chats Kathleen: Have a good day. Again we apologize for the inconvenience you: no problem I only need my money back you: if you will shut down your casino Kathleen: That is completely understandable you: 2 more weeks you: bye Kathleen: Good day

I won in Locopanda 125$ using their 25$ free chips slots. I sent all my documents and they were approved. Then first i had to deposit $ 21 as requeriment to apply for my withdrawal. It was on 9 November via Neteller. Today its around 12 days business days from the withdraw request and I am sending emails to finance, support department but any reply from them. Only this girl named Kattlem appears in chat room saying the same: We are in maintenance. We are upgrading, etc bla bla. I have contacted Neteller complaint center and they are helping me with my issue. I consider very suspicious this situation in this Casino Loco Panda. I am not a fool. I will continue my complaint procces until the end. I suggest you contact your payment processor support team to get help.