Withdrawal request denied (new to gambling) 😐

[Bonitanita]

Hello fellow gamblers

I am brand new to the world of online gambling, and am hoping someone here can help me explain if the casino are allowed to do this:

I got an account on this casino a few days ago, and today I made a request to withdraw $1500 out of my winnings of $2400. These winnings were made only from wagers of my own funds. No bonus winnings. But my request got denied, and the reason they gave was that I still had to wager $300 before being able to make withdrawals. 

By then I had made 10 deposits since becoming a customer, amounting to a total of approx. $1000.

I understand wager requirements for bonus winnings, but had no idea that there can also be requirements for withdrawals, when the winnings are made from my own money In addition, I was also informed that the max amount allowed to withdraw was $1100....

Is this legal...? And if so, is it normal for most casinos to have this term? 

I guess I'm surprised at this, since at the other casino I joined a few weeks before, I won over $4000 and had no issues with withdrawing nearly the entire amount at once!

[cocopop3011]

10 hours ago, Bonitanita said:

Hello fellow gamblers

I am brand new to the world of online gambling, and am hoping someone here can help me explain if the casino are allowed to do this:

I got an account on this casino a few days ago, and today I made a request to withdraw $1500 out of my winnings of $2400. These winnings were made only from wagers of my own funds. No bonus winnings. But my request got denied, and the reason they gave was that I still had to wager $300 before being able to make withdrawals. 

By then I had made 10 deposits since becoming a customer, amounting to a total of approx. $1000.

I understand wager requirements for bonus winnings, but had no idea that there can also be requirements for withdrawals, when the winnings are made from my own money In addition, I was also informed that the max amount allowed to withdraw was $1100....

Is this legal...? And if so, is it normal for most casinos to have this term? 

I guess I'm surprised at this, since at the other casino I joined a few weeks before, I won over $4000 and had no issues with withdrawing nearly the entire amount at once!

Hello and welcome to the forum, Could you tell us which casino please so we can  check their terms and conditions. And also, did you have a previous bonus active before you made this deposit by any chance? A bonus from a previous deposit I mean.

[Blackjax]

Also tell us which deposit method you are using?

[Afi4wins]

@Bonitanita One of the most important thing to remember when playing without taking any bonus, is the AML (Anti Money Laundering) requirement, which requires that any deposit (no Bonus taken) must be wagered at least 3x (some casinos 5x) the actual last deposited amount before a withdrawal can be allowed.

You saying that the casino stated you had another $300 to wager may actually refer to this AML requirement. So, how much was your last deposit before claiming that withdrawal?  Do you think you had completed the required 3x AML wagering?

[Hellridah]

12 hours ago, Bonitanita said:

Hello fellow gamblers

I am brand new to the world of online gambling, and am hoping someone here can help me explain if the casino are allowed to do this:

I got an account on this casino a few days ago, and today I made a request to withdraw $1500 out of my winnings of $2400. These winnings were made only from wagers of my own funds. No bonus winnings. But my request got denied, and the reason they gave was that I still had to wager $300 before being able to make withdrawals. 

By then I had made 10 deposits since becoming a customer, amounting to a total of approx. $1000.

I understand wager requirements for bonus winnings, but had no idea that there can also be requirements for withdrawals, when the winnings are made from my own money In addition, I was also informed that the max amount allowed to withdraw was $1100....

Is this legal...? And if so, is it normal for most casinos to have this term? 

I guess I'm surprised at this, since at the other casino I joined a few weeks before, I won over $4000 and had no issues with withdrawing nearly the entire amount at once!

Yeah the bro Afi4wins is right there's that AML thing have to wager even with pure deposits else everybody would be doing it then pushing withdraw but hmm a maximum

amount  well that could be their house limit per day , the withdrawal option limit , and maybe something else but if you elaborate on the circumstances and what they 

have said is their legit reason for denial might make things bit more clearer chap .