Slotshammer casino playing in the Netherlands with ideal payments

[Blackjax]

1 minute ago, roccodivo said:

While the complaint was rejected by this platform I just received a email that they Gonne refund me.

 

will update when money is there 

Great news.

[cocopop3011]

1 hour ago, roccodivo said:

While the complaint was rejected by this platform I just received a email that they Gonne refund me.

 

will update when money is there 

If the complaint was rejected it means you probably didn’t include enough information, if the money doesn’t come through let me know and I’ll help you re-submit 

[roccodivo]

Hi ,

 

that would be wonderful, because they delaying now . The email they sent me where the wrong bankdetails. Directly I sent them the good one. 
 

5 emails later they refuse to answer and confirm .

email stated 3-5 working days . I drags energy….

 

but thanks so much for you’re kind help . They have my original bankstatements. So I don’t understand why they don’t confirm 

[cocopop3011]

Why was the complaint rejected? 

[roccodivo]

Something with pending ….

[roccodivo]

Unfortunately they don’t react on my emails that ik keep sending . So I guess another complain is coming . 

[Jeanke08]

5 hours ago, roccodivo said:

Something with pending ….

pending means 'in progress' / 'being processed'.

How many working days (so actual work days...no weekend days nor  official holiday-days) ago did you email them the first time?

[roccodivo]

The email came in at 13.00 then I emailed directly back . It’s now midnight …. Can’t be that difficult to sent a email back with the right details . But in total ime busy with them now over 17 working days . The email with the first complaint on this page yesterday . And 4 hours later I saw rejected .

but now that they admit and sent the mail with confirmation and amount . I need to have a stated email with right bankaccount otherwise I can’t give them 3-5 working days to sent me the money 

 

 

 

[Jeanke08]

59 minutes ago, roccodivo said:

The email came in at 13.00 then I emailed directly back . It’s now midnight …. Can’t be that difficult to sent a email back with the right details . But in total ime busy with them now over 17 working days . The email with the first complaint on this page yesterday . And 4 hours later I saw rejected .

but now that they admit and sent the mail with confirmation and amount . I need to have a stated email with right bankaccount otherwise I can’t give them 3-5 working days to sent me the money 

 

 

 

Just take a screenshot of your bankaccount, WHERE NAME, IBAN and pref BIC are mentioned.

If your BIC isn't mentioned on that page like myself.

Write it down in the email together with screenshot.

As a matter of fact, they always as visual proof + written down in email.

So type 

- NAME + ADDRESS

- IBAN =

- BIC=

in you email, thus giving them no reason  to not withdraw your money tomorrow.

Which will in best case reach your bank monday evening

[roccodivo]

Yeah I sent multiple times that information… it even said , the money will proceed to the verified account, because with the KYC check I sent them already statement. I just want to move on and get my money . 

[Jeanke08]

24 minutes ago, roccodivo said:

Yeah I sent multiple times that information… it even said , the money will proceed to the verified account, because with the KYC check I sent them already statement. I just want to move on and get my money . 

Then you'll have to wait...they got 5 days. 4 better...so by monday

[roccodivo]

Unfortunately yes …….the problem

now is they won’t come back with the right details from my account. I sent so many emails . It looks like they delay on purpose.

 

i never filled in a refund form , they came suddenly with a email stated the refund and the wrong account number . I only sent with the KYC my original banking statement. So they casino is wrong . I try to adjust but no luck so far. It’s so frustrating… 

 

and you can’t proceed a payment if the IbAN number is missing numbers , they are fully aware about payments and IBAN numbers and how it works. They just refuse to sent me a email . I have no clue why? 

[roccodivo]

After 17 emails they adjusted it . Now hoping this casino drama comes soon to a end . Keep you guys posted . 

[roccodivo]

Finally got my refund back ! 

[Blackjax]

30 minutes ago, roccodivo said:

Finally got my refund back ! 

Great news.