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    AskGamblers gives the reason for my complaint to a Neon54 theft that has not presented evidence

    RazorR
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    RazorR Solid Gambler

    RazorR

    Posted
    Posted

    I was playing "Adventures Beyond Wonderland Live" with the maximum bet on "Magic Dice" and my browser freezes. I don't receive the prize. 

    I file a complaint on AskGamblers providing all the evidence and they agree with Neon54 who have not provided anything! 

    Friends of AskGamblers, I have also left them a rating on Facebook for your disastrous work. 

    I’m in contact with Casino Regulador Curacao Antillephone License.

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    Blackjax
    Blackjax

    He has bet at 17:44, 17:45, 17:48 and 17:49. He missed out at 17:46 and 17:47 probably because of network error or he did not bet. He thinks because his money was refunded for those bets he has won so

    Blackjax
    Blackjax

    @cocopop3011 time to use the hammer.

    cocopop3011
    cocopop3011

    They have sent proof to our complaint team. This topic will now be locked as there is nothing further we can do to help you I’m afraid . 

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    Hello and welcome to the forum, sorry it's not on better terms. I have just read your complaint, but there is not much I can do if we have received proof corresponding with the casino. Out of interest, what should the bet have paid out?

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    RazorR Solid Gambler

    RazorR

    Posted
    • Author
    Posted

    Hi and thanks for your welcome,

    I don’t know the amount of the prize, but the bet was of 200€ in a 1-4999:1 multiplier.

    Neon 54 gave me €200 as a bet and completely ignored me.

    I don’t have respone of Playtech.

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    On 5/30/2024 at 3:55 AM, RazorR said:

    Hi and thanks for your welcome,

    I don’t know the amount of the prize, but the bet was of 200€ in a 1-4999:1 multiplier.

    Neon 54 gave me €200 as a bet and completely ignored me.

    I don’t have respone of Playtech.

    Hi again, sorry can you just refresh my memory quickly on what you wrote to Playtech? 

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
    50 minutes ago, RazorR said:

    [email protected]

     

    As far as I know, Playtech does not entertain any direct enquiries from players. They only deal with casinos. Hence no response from Playtech so far.

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    RazorR Solid Gambler

    RazorR

    Posted
    • Author
    Posted
    1 hour ago, Afi4wins said:

    As far as I know, Playtech does not entertain any direct enquiries from players. They only deal with casinos. Hence no response from Playtech so far.

     

    Captura de Pantalla 2024-06-04 a las 21.23.51.jpeg

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    RazorR Solid Gambler

    RazorR

    Posted
    • Author
    Posted
    On 6/4/2024 at 7:18 PM, cocopop3011 said:

    Hi again, sorry can you just refresh my memory quickly on what you wrote to Playtech? 

    Please, it would be possible to reopen the post about my gamble hurted?

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    21 hours ago, RazorR said:

    I want to recover my money, nothing more. Do you understand me?

    Then maybe you should calm down and explain yourself properly. What you write below does not make sense so unless you explain better we can’t help you. 

    “Please, it would be possible to reopen the post about my gamble hurted?”

     

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    RazorR Solid Gambler

    RazorR

    Posted
    • Author
    Posted
    1 hour ago, cocopop3011 said:

    Then maybe you should calm down and explain yourself properly. What you write below does not make sense so unless you explain better we can’t help you. 

    “Please, it would be possible to reopen the post about my gamble hurted?”

     

    I thought you would help me recover my money that they blocked in my win, I'm not being abusive but it's very hard for me.

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    2 minutes ago, RazorR said:

    I thought you would help me recover my money that they blocked in my win, I'm not being abusive but it's very hard for me.

    Can you please send me the link to your complaint so I can see what’s happened so far. 

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    RazorR Solid Gambler

    RazorR

    Posted
    • Author
    Posted
    On 6/7/2024 at 2:17 PM, cocopop3011 said:

    Can you please send me the link to your complaint so I can see what’s happened so far. 

    NP I’ll call the police

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    13 hours ago, RazorR said:

    Well, I have no response and I will make it public. It’s an absolutely scam! ***** off, I’m turning crazy!!!🖕

    Please note that during weekends, I work at a limited capacity, specifically Saturdays, as we are allowed a day off 🙂 

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    On 6/7/2024 at 2:28 PM, RazorR said:

    Yes of course, thanks.

    https://www.askgamblers.com/casino-complaints/neon54-casino-max-bet-on-bonus-browser-frozen-casino-refuses-to-pay

    Okay so I have just checked and without speaking to the team because they are not working today, I can only assume that the casino sent them proof that the bet was paid correctly which is why they came to the conclusion to close your complaint. What proof do you have please that shows you were not paid correctly?

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