Casinos and ongoing promo offer difficulties/Issues (Advice or Help please)

[jan duchau]

Had 3 encounters last night with new casino's.

 

Joya is a good one and Smokace also but Instaspin is as ridiculous as 'Ex on the beach' with some Dutch people !!!

I had already registered @ both before the Vote4FS promo's were publicated.

Joya and AG Coin, I can't really call it that way but you guys know what I'm pointing out.

Deposited at Instaspin (review send in but the page seems stuck...can you check if it went through?) and Joya Casino last night.

 

 

Joya Casino;  I had claimed the AG Coin wednesday but never got sms, which I redid thursday and then I received my four numbers.

I tried the whole evening getting through to their live support but I think the website had some problems because I couldn't click the Live Chat like normal.

So yesterday, I did get a box to chat and dumb me, just deposited before handling the issue.

The operator said; 'you deposited a shy €5 less than needed for your first deposit bonus but could arrange a deal that I would only receive 100% instead of 150% and the wager would be checked manually through him at x20b only.

A nice enough solution, the guy was fun to talk to and had the capacity to solve problems without clearing with a superior it seemed...VERY NOICE!

At the end of playing....lost, I received 50FS on an RTG slot which I Rapidly Threw Gegenwind and lost aswell.

This is my first part of contact with the guy (clearly he misunderstood or did not know about the AG Coin, he did about the offer in the same box on their review page though).

I don't want to be or sound to much like me (like if the scene setting wasn't pleasant) in asking for the coin as I was already registered but hadn't deposited yet so little bit of help getting that token in my account would be appreciated.

[19:12]	V1712343464083753: that took to long
[19:12]	Alex has joined the conversation
[19:13]	Alex: I got confused a bit until I figured what you were asking about
[19:13]	V1712343464083753: so i deposited
[19:13]	V1712343464083753: hehe
[19:13]	Alex: It needs to be upon regisrtation
[19:13]	V1712343464083753: I would be conf also
[19:13]	V1712343464083753: no no
[19:14]	V1712343464083753: Register and Claim Your Bonus 50 FREE SPINS AND €10
[19:14]	V1712343464083753: the ag coin is not
[19:14]	V1712343464083753: that
[19:16]	Alex: Just a few minutes please, I will be right with you
[19:17]	Alex: I want to give you that for sure, but I should not mix that with your real credits
[19:18]	V1712343464083753: i'm looking for my screenshot
[19:18]	V1712343464083753: hold on
[19:18]	Alex: Okay
[19:19]	Alex: No need, I have the e-mail
[19:19]	V1712343464083753: btw I see my first deposit bonus isn't added...can you do that manually
[19:19]	Alex: The minimum for the first deposit bonus is 30
[19:20]	V1712343464083753: https://tawk.link/64ec788ea91e863a5c1039ea/vc/66104c6c7c514ae2facac3ea/v/de84a476114da9614bc7d1010dd492fc721fc1fe/Screenshot_20240405_041322.jpeg https://tawk.link/64ec788ea91e863a5c1039ea/vc/66104c6c7c514ae2facac3ea/v/ad1bfd50b01033e7536dfa5d4b877500830ade38/Screenshot_20240405_041322.jpeg
[19:20]	V1712343464083753: I'll add 5 in that case
[19:21]	V1712343464083753: will last another 1min but okay
[19:21]	Alex: Minimum deposit is 10 I believe
[19:21]	Alex: Let me see if I can do something real quick, don't deposit yet
[19:21]	V1712343464083753: https://tawk.link/64ec788ea91e863a5c1039ea/vc/66104c6c7c514ae2facac3ea/v/23e54cc22261b3cdc108650c474bd4bd16341bd8/Screenshot_20240405_212135.jpeg
[19:22]	V1712343464083753: sorry but it does not say €30
[19:22]	V1712343464083753: it hit deposit from there
[19:23]	Alex: Please check this link out, it is our bonus terms:  https://joya.casino/info/bonuses.html#150-bonus
[19:24]	V1712343464083753: yeah I remember having read that but as I'm correct also and confusions can arise...new member, first time depositer...maybe you can be a bit lenient

Smokace Casino; I had no problem claiming spins with first part of the promo offer (vote + forward to us).

As the experience has been nice upon until now and I don't wanna shoot the bar up there neither for such a puny pain in my SSA.

I had already closed their website before I was able to log conversation.

Although I asked for the second part of the promo offer (write review) with a screenshot, included....they had suddenly like changed mood to giveaway something...i hope I'm wrong but again...what should I do in this situation?

I confirmed my account also at her demand but NJET so I told her to wait and I'd ask for information on what to do...hope she's not still hanging on like I did for four hours somewhere....

[jan duchau]

Xtra to be clear in the Smokace case

[cocopop3011]

13 hours ago, jan duchau said:

Deposited at Instaspin (review send in but the page seems stuck...can you check if it went through?) and Joya Casino last night.

We are having some issues at the moment, I have already reported it but there was no quick fix. Remind me to chase it Tuesday please

[cocopop3011]

13 hours ago, jan duchau said:

Had 3 encounters last night with new casino's.

 

Joya is a good one and Smokace also but Instaspin is as ridiculous as 'Ex on the beach' with some Dutch people !!!

I had already registered @ both before the Vote4FS promo's were publicated.

Joya and AG Coin, I can't really call it that way but you guys know what I'm pointing out.

Deposited at Instaspin (review send in but the page seems stuck...can you check if it went through?) and Joya Casino last night.

 

 

Joya Casino;  I had claimed the AG Coin wednesday but never got sms, which I redid thursday and then I received my four numbers.

I tried the whole evening getting through to their live support but I think the website had some problems because I couldn't click the Live Chat like normal.

So yesterday, I did get a box to chat and dumb me, just deposited before handling the issue.

The operator said; 'you deposited a shy €5 less than needed for your first deposit bonus but could arrange a deal that I would only receive 100% instead of 150% and the wager would be checked manually through him at x20b only.

A nice enough solution, the guy was fun to talk to and had the capacity to solve problems without clearing with a superior it seemed...VERY NOICE!

At the end of playing....lost, I received 50FS on an RTG slot which I Rapidly Threw Gegenwind and lost aswell.

This is my first part of contact with the guy (clearly he misunderstood or did not know about the AG Coin, he did about the offer in the same box on their review page though).

I don't want to be or sound to much like me (like if the scene setting wasn't pleasant) in asking for the coin as I was already registered but hadn't deposited yet so little bit of help getting that token in my account would be appreciated.

[19:12]	V1712343464083753: that took to long
[19:12]	Alex has joined the conversation
[19:13]	Alex: I got confused a bit until I figured what you were asking about
[19:13]	V1712343464083753: so i deposited
[19:13]	V1712343464083753: hehe
[19:13]	Alex: It needs to be upon regisrtation
[19:13]	V1712343464083753: I would be conf also
[19:13]	V1712343464083753: no no
[19:14]	V1712343464083753: Register and Claim Your Bonus 50 FREE SPINS AND €10
[19:14]	V1712343464083753: the ag coin is not
[19:14]	V1712343464083753: that
[19:16]	Alex: Just a few minutes please, I will be right with you
[19:17]	Alex: I want to give you that for sure, but I should not mix that with your real credits
[19:18]	V1712343464083753: i'm looking for my screenshot
[19:18]	V1712343464083753: hold on
[19:18]	Alex: Okay
[19:19]	Alex: No need, I have the e-mail
[19:19]	V1712343464083753: btw I see my first deposit bonus isn't added...can you do that manually
[19:19]	Alex: The minimum for the first deposit bonus is 30
[19:20]	V1712343464083753: https://tawk.link/64ec788ea91e863a5c1039ea/vc/66104c6c7c514ae2facac3ea/v/de84a476114da9614bc7d1010dd492fc721fc1fe/Screenshot_20240405_041322.jpeg https://tawk.link/64ec788ea91e863a5c1039ea/vc/66104c6c7c514ae2facac3ea/v/ad1bfd50b01033e7536dfa5d4b877500830ade38/Screenshot_20240405_041322.jpeg
[19:20]	V1712343464083753: I'll add 5 in that case
[19:21]	V1712343464083753: will last another 1min but okay
[19:21]	Alex: Minimum deposit is 10 I believe
[19:21]	Alex: Let me see if I can do something real quick, don't deposit yet
[19:21]	V1712343464083753: https://tawk.link/64ec788ea91e863a5c1039ea/vc/66104c6c7c514ae2facac3ea/v/23e54cc22261b3cdc108650c474bd4bd16341bd8/Screenshot_20240405_212135.jpeg
[19:22]	V1712343464083753: sorry but it does not say €30
[19:22]	V1712343464083753: it hit deposit from there
[19:23]	Alex: Please check this link out, it is our bonus terms:  https://joya.casino/info/bonuses.html#150-bonus
[19:24]	V1712343464083753: yeah I remember having read that but as I'm correct also and confusions can arise...new member, first time depositer...maybe you can be a bit lenient

Smokace Casino; I had no problem claiming spins with first part of the promo offer (vote + forward to us).

As the experience has been nice upon until now and I don't wanna shoot the bar up there neither for such a puny pain in my SSA.

I had already closed their website before I was able to log conversation.

Although I asked for the second part of the promo offer (write review) with a screenshot, included....they had suddenly like changed mood to giveaway something...i hope I'm wrong but again...what should I do in this situation?

I confirmed my account also at her demand but NJET so I told her to wait and I'd ask for information on what to do...hope she's not still hanging on like I did for four hours somewhere....

Sorry I’m really confused with what’s going on. So you wanted to claim AG Coin? 
Sorry for the questions, it’s just a bit all over the place so let’s break it down a sec.