Do some casinos really refund losses to players?

[john_gambles33]

I read an article that claims casinos sometimes can be forced to give refunds to players who have lost money if they can prove it was due to mental health. Is this true?

I am guessing it's a UK thing but I find it surprising because i think it is unfair to refund players their losses.

[cocopop3011]

11 hours ago, john_gambles33 said:

I read an article that claims casinos sometimes can be forced to give refunds to players who have lost money if they can prove it was due to mental health. Is this true?

I am guessing it's a UK thing but I find it surprising because i think it is unfair to refund players their losses.

Hello and welcome to the forum! 

I have seen cases where people have self-excluded and it's not worked and still been able deposit and been refunded, but I can't say I have seen any in these particular circumstances. 

[Jeanke08]

Yeah, Zen Casino refunded me +- € 160 after i saw they were considerd 'blacklisted' on belgian gaming commission's 'illegal casino' webpage and I mailed Zen that I was made aware of the fact Zen shouldn't have been open for Belgium, originating and having residency, players to register, left aside deposit money and would like it back before taking further steps/measures.

I'm in the same situation with Mystake.com at the moment.

[cocopop3011]

3 hours ago, jan duchau said:

Yeah, Zen Casino refunded me +- € 160 after i saw they were considerd 'blacklisted' on belgian gaming commission's 'illegal casino' webpage and I mailed Zen that I was made aware of the fact Zen shouldn't have been open for Belgium, originating and having residency, players to register, left aside deposit money and would like it back before taking further steps/measures.

I'm in the same situation with Mystake.com at the moment.

What’s happened at Mystake? And how are they dealing with it? 

[john_gambles33]

but according to this article - https://mybettingedge.org/mental-health-gambling-refunds-what-are-they-and-are-you-eligible/, some people can get a refund unrelated to failed self exclusion.

[Jeanke08]

On 2/9/2024 at 5:48 PM, cocopop3011 said:

What’s happened at Mystake? And how are they dealing with it? 

Haven't heard anything yet but will contact after 7 days

[cocopop3011]

On 2/11/2024 at 9:01 PM, jan duchau said:

Haven't heard anything yet but will contact after 7 days

Do you have an update for us since a week has now passed?

[Jeanke08]

On 2/19/2024 at 12:03 AM, cocopop3011 said:

Do you have an update for us since a week has now passed?

Thanks for reminding me, had a hellish 9 days of work but thanks 2 you they're receiving frowns and questions later

[Jeanke08]

So I checked my emails, after having send a reminder and boohoo, I received an answer, via spam...how a in it's entirety only text answer ends in spam speaks for itself.

So here is their answer:Dear Jan,

Hope this email finds you well.
 
We refer to your previous correspondence regarding the refund request.

Please be informed that by registering an account on the website, you confirm your consent to the Terms & Conditions and Privacy Policy which our website provides to our customers. (T&C Article 1)
 
According to the Terms & Conditions of the website Article ‘’Who Can Play’’.
 
We accept players only from those countries and geographic regions where online gambling is allowed by law. It is the player's sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing a bet on the Website.
 
It is entirely and solely your responsibility to enquire and ensure that You do not breach Laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the Laws of your country, and it is Your sole responsibility to abide by Your native regulations.
 
Internet gambling may be illegal in the jurisdiction in which You are located; if so, you are not authorized to use Your payment card to complete this transaction. It is solely the cardholder’s responsibility to know concerning online gambling in his or her country of domicile.
 
According to the higher mentioned information, we cannot fulfil your request.
 
In case of any inquiries do not hesitate to reach us


Kind Regards,

Compliance Agent /  Katherine Jones

 

So before I depart on my DESTROY 'SANTEDA INTERNATIONAL LIMITED' quest....I'd like to point some real easy facts to find about this group, their sheer criminal setups and a nice demand AG rechecks and re-reviews this group with at least some form of interest after been shown some links...and nothing more.

I have alot, but those are for filling my months to come with some justifying. gamingcommission.be/list-of-illegal-gambling-sites

So, Mystake is considered as being part of an online criminal gambling ring which uses cheatsoftware and has no valid license.

As do   goldenbet and rolletto 

I used the referral links from their Casino review page:  goldenbet has no license markers although they speak of two....Rolletto has this. 

Cosmobet this and their latest creation Velobet.

 

If Belgians Gambling commission is to be held reliable, AG will receive renewal requests like a dozen casino's are doing at the moment....spending time in the NEW Casino list when they actually already exist a number of years but are getting nowhere thanks to Trustpilot....to be honest, AG is not helping.

Santeda is finished, but Onyxion is doing some real transparent actions when you look at the actions.

Onyxion being operator of one casino: Mystake.

Why Onyxion's Mystake can be reached .com, .bet, mystake-casino but still have this posted (there is no sub-affiliation) ... am I missing something or should the affiliate not know this?

 

I'm interested in your pov's, this only concerns 2 deposits; €95....& while browsing coming across links like this do support what I've seen and been responded I guess they'll never budge for nobody, on any of their sites...I want them offline a bit quicker.

Big words I know but gambling is dreaming big, betting big and and saying FU to big wannabe's!

 

In addition from Velobet, openly still accepting Belgium...whilst their answer is bullshit because Rolletto does it the way it should.

BTW they already know Velobet will be listed as illegal. Treat them with respect I'd say

 

 

 

 

 

[Blackjax]

These people refused me a refund when they charged me extra for currency conversion. There is no way these guys would give cashback.

[Jeanke08]

<SNIP>
https://www.askgamblers.com/online-casinos/companies/onyxion-b-v

https://opencorporates.com/companies/cy/HE406761/filings

As my insert links are keep getting removed I'll post 'em here seperately

[Jeanke08]

3 minutes ago, Blackjax said:

These people refused me a refund when they charged me extra for currency conversion. There is no way these guys would give cashback.

It truly is mindboggling what you discover when you search two hours....I don't know how long AG spends per casino but if there's a group and there are already red flags how does Velobet get 7.9

[cocopop3011]

4 hours ago, jan duchau said:

<SNIP>
https://www.askgamblers.com/online-casinos/companies/onyxion-b-v

https://opencorporates.com/companies/cy/HE406761/filings

As my insert links are keep getting removed I'll post 'em here seperately

I keep removing your links because they are not allowed. Please read our forum rules if you are unsure of what are allowed.

[cocopop3011]

4 hours ago, jan duchau said:

It truly is mindboggling what you discover when you search two hours....I don't know how long AG spends per casino but if there's a group and there are already red flags how does Velobet get 7.9

Thank you for bringing this to my attention, I will report it to the team tomorrow morning.

[Jeanke08]

9 hours ago, cocopop3011 said:

I keep removing your links because they are not allowed. Please read our forum rules if you are unsure of what are allowed.

I'm sure there are rules Coco and no bad intended but I grew up and live by the standard freedom of speech and respect my privacy.

I know I'm shitting on those two concepts by being a forum member here and better shouldn't but this is besides an old Linkedin account, the only social platform or how do they call the ''And I'm on Faceboob, X'ing twats about insta drug weighing scale websites while re-ddit about how to become a influenza provider *hopefully someone, you tubbed it for me* so I can use my soon to win €1000 voucher in Alexa's Amozonian woman for sale but not because we're 2024 and on our Megaways to Marzzz

 

EDIt: @ coco, by which I mean....I know, I can live with it but it's kinda sad when proving a point...I think answering in photo album style without writing one letter should be possible and fun.

[cocopop3011]

5 hours ago, jan duchau said:

I'm sure there are rules Coco and no bad intended but I grew up and live by the standard freedom of speech and respect my privacy.

I know I'm shitting on those two concepts by being a forum member here and better shouldn't but this is besides an old Linkedin account, the only social platform or how do they call the ''And I'm on Faceboob, X'ing twats about insta drug weighing scale websites while re-ddit about how to become a influenza provider *hopefully someone, you tubbed it for me* so I can use my soon to win €1000 voucher in Alexa's Amozonian woman for sale but not because we're 2024 and on our Megaways to Marzzz

 

EDIt: @ coco, by which I mean....I know, I can live with it but it's kinda sad when proving a point...I think answering in photo album style without writing one letter should be possible and fun.

You can screenshot anything from these sites and add them. Unfortunately we all have to follow the forum rules, even me. And if I let you post links, I get in trouble too. But like I said, please feel free to add any photos which is of course allowed. 

[cocopop3011]

@jan duchau Thank you again for letting me know about Velobet Casino, it will be terminated here until we do further investigations.