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Dama N.V are blocking my accounts for no reason!


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Hello, dear players and forum administration, I would like to share the problem of the DAMA N.V casino group, since I don’t see any other way out, and in the future so that players know about this problem! The thing is, back in 2015-18, I just started playing in online casinos, like any newbie, I didn’t read any rules and conditions of casino sites. It so happened that I mistakenly opened several accounts in Joocasino, in Bitstarz at the same time (the guys understood everything and I’ve been playing there for 6 years without problems and withdrawing!) in my name at different times, I admit my mistake, I’ve been doing this for a long time I play responsibly and always verify my accounts from the moment of registration so that there are no problems, and it didn’t work out here according to the casino administration, which, as I understand it, is the same for everyone. So recently I went back to Joo casino, since the account was opened quite a long time ago, at the place of my old registration (I don’t have permanent registration yet, in case of a withdrawal and a request to update the current data, I would also upload new documents, since the old address was no longer there) I uploaded all the documents and asked them to change the old address in the account. For a very long time they were indignant and asked why you want to change the address in your profile, after thinking for a long time, they asked me to upload some document confirming my old address in my profile, I uploaded it, and a day later I received a letter about blocking my account. Okay, I broke something in JOO, but in new casinos from this network I also received letters, from Rooli and Rooster bet, but in those I couldn’t break anything, and in any new one from this group! I also uploaded all the documents after registration for verification. Help me contact this casino Administration or representatives, because I really like their casino groups and I want to play in them all the time! This all slightly spoiled my opinion about them, because each casino is separate with its own rules and conditions, how can they block my accounts in different ones, where I am verified, managed to make deposits and withdrawals and did not break any rules and play responsibly! I wrote to them wherever possible, tell me the reason for the blocking!? The answer is the same - it's the Administration! Is this possible? I will also provide all screenshots.

p.s So that you understand, in my group there is only one account everywhere, verified and there have already been deposits and withdrawals! If necessary, I can list them too.

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Dama  group of casinos are no longer accepting players from many countries now. Verified accounts are no longer accessible to players from these newly restricted countries, so maybe yours is one of them. If you can still get access to any other Dama group of casinos where you haven't got an account yet, then this restriction does not apply to your country.

Your accounts at the various Dama casinos may have been blocked by the casino management due to breaches of their rules, such as having multiple accounts at any one of their casinos. Did you asked what's the specific reason/s are for your accounts to be blocked? You've already said it was the administration decision, but there must have been a specific reason, or reasons, for that decision to be made.

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On 1/11/2024 at 12:35 PM, Anna1977 said:

Hello, dear players and forum administration, I would like to share the problem of the DAMA N.V casino group, since I don’t see any other way out, and in the future so that players know about this problem! The thing is, back in 2015-18, I just started playing in online casinos, like any newbie, I didn’t read any rules and conditions of casino sites. It so happened that I mistakenly opened several accounts in Joocasino, in Bitstarz at the same time (the guys understood everything and I’ve been playing there for 6 years without problems and withdrawing!) in my name at different times, I admit my mistake, I’ve been doing this for a long time I play responsibly and always verify my accounts from the moment of registration so that there are no problems, and it didn’t work out here according to the casino administration, which, as I understand it, is the same for everyone. So recently I went back to Joo casino, since the account was opened quite a long time ago, at the place of my old registration (I don’t have permanent registration yet, in case of a withdrawal and a request to update the current data, I would also upload new documents, since the old address was no longer there) I uploaded all the documents and asked them to change the old address in the account. For a very long time they were indignant and asked why you want to change the address in your profile, after thinking for a long time, they asked me to upload some document confirming my old address in my profile, I uploaded it, and a day later I received a letter about blocking my account. Okay, I broke something in JOO, but in new casinos from this network I also received letters, from Rooli and Rooster bet, but in those I couldn’t break anything, and in any new one from this group! I also uploaded all the documents after registration for verification. Help me contact this casino Administration or representatives, because I really like their casino groups and I want to play in them all the time! This all slightly spoiled my opinion about them, because each casino is separate with its own rules and conditions, how can they block my accounts in different ones, where I am verified, managed to make deposits and withdrawals and did not break any rules and play responsibly! I wrote to them wherever possible, tell me the reason for the blocking!? The answer is the same - it's the Administration! Is this possible? I will also provide all screenshots.

p.s So that you understand, in my group there is only one account everywhere, verified and there have already been deposits and withdrawals! If necessary, I can list them too.

So, which accounts have been blocked? Please list them.

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  • 2 months later...
On 1/12/2024 at 3:07 PM, Afi4wins said:

Dama  group of casinos are no longer accepting players from many countries now. Verified accounts are no longer accessible to players from these newly restricted countries, so maybe yours is one of them. If you can still get access to any other Dama group of casinos where you haven't got an account yet, then this restriction does not apply to your country.

Your accounts at the various Dama casinos may have been blocked by the casino management due to breaches of their rules, such as having multiple accounts at any one of their casinos. Did you asked what's the specific reason/s are for your accounts to be blocked? You've already said it was the administration decision, but there must have been a specific reason, or reasons, for that decision to be made.

Dear Ms. Makaryan,

We thank you for contacting us.

Following our enquiry with the operator, we have been informed that upon review of your accounts, it has been determined that the closures were carried out in accordance with the respective Terms and Conditions the relevant casinos. We understand that this decision may be disappointing, and we sincerely apologize for any inconvenience this may have caused you.

Hoping to have informed your accordingly.

Kind regards,

Responsible Gambling Team

(It is unlikely that they would have responded if this person had not made a request and waited more than a month for a response from them.)

Through the creator of the Softswiss platform, I somehow received an answer from them, although they are not the operators of this group, or rather these groups, I will add that not only Dama N.V but also Hollycorn N.V, N1 Interactive, they are all part of the same group, like I understand, because my accounts were blocked in those groups, for no reason! The point is that I am trying to convey to others that by making any violation or exclusion itself in any of the casinos of these groups, this may be a reason for a ban in all others. The most annoying thing is that I have been with them since their appearance on the Internet and, in fact, with the Softswiss platform; for about 16 years I have been a devoted player. that is, I remember exactly that I was registered with Bitstarz from the beginning of their appearance. It's a shame that I helped correct methods for deposits from Russian cards, that is, I sent requests, made screen recordings, copied and sent erroneous addresses from the payment provider, etc. I helped such casinos as Bitstarz, Loft Casino, Kas casino, Betandplay casino, they didn’t take anything into account, they just pressed one button, but for me it was a whole story and a group of my favorite online casinos, I really miss them (I don’t deny) . Where possible I already wrote letters to them, asked them to give them one chance, I think I deserved it, despite the fact that, out of stupidity, I once broke the rules at the “One” casino. Sorry for my English, this text was translated using Google translator) Do not judge strictly.

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On 1/12/2024 at 6:08 PM, cocopop3011 said:

So, which accounts have been blocked? Please list them.

I was registered in all of their casinos, in most of which I actively played, made deposits and withdrawals, and was verified in all that were available for players from Russia. In the casinos, from the groups Dama N.V, Hollycorn N.V (N1 Interactive) too, but at some point they stopped accepting players from Russia or there were no methods for deposits or there was simply no ruble wallet.

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3 minutes ago, Anna1977 said:

Dear Ms. Makaryan,

We thank you for contacting us.

Following our enquiry with the operator, we have been informed that upon review of your accounts, it has been determined that the closures were carried out in accordance with the respective Terms and Conditions the relevant casinos. We understand that this decision may be disappointing, and we sincerely apologize for any inconvenience this may have caused you.

Hoping to have informed your accordingly.

Kind regards,

Responsible Gambling Team

(It is unlikely that they would have responded if this person had not made a request and waited more than a month for a response from them.)

Through the creator of the Softswiss platform, I somehow received an answer from them, although they are not the operators of this group, or rather these groups, I will add that not only Dama N.V but also Hollycorn N.V, N1 Interactive, they are all part of the same group, like I understand, because my accounts were blocked in those groups, for no reason! The point is that I am trying to convey to others that by making any violation or exclusion itself in any of the casinos of these groups, this may be a reason for a ban in all others. The most annoying thing is that I have been with them since their appearance on the Internet and, in fact, with the Softswiss platform; for about 16 years I have been a devoted player. that is, I remember exactly that I was registered with Bitstarz from the beginning of their appearance. It's a shame that I helped correct methods for deposits from Russian cards, that is, I sent requests, made screen recordings, copied and sent erroneous addresses from the payment provider, etc. I helped such casinos as Bitstarz, Loft Casino, Kas casino, Betandplay casino, they didn’t take anything into account, they just pressed one button, but for me it was a whole story and a group of my favorite online casinos, I really miss them (I don’t deny) . Where possible I already wrote letters to them, asked them to give them one chance, I think I deserved it, despite the fact that, out of stupidity, I once broke the rules at the “One” casino. Sorry for my English, this text was translated using Google translator) Do not judge strictly.

@Anna1977  Many of us are indeed loyal players, or had been loyal players, to certain casinos, especially those owned by Dama and N1 Interactive, but what we must always remember that no matter how loyal a member has been to any one casino, the casino management would always make their own decision to block, ban or close an account. To casinos, we are merely pawns on a chessboard - not important and totally dispensable!

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11 minutes ago, Afi4wins said:

@Anna1977  Many of us are indeed loyal players, or had been loyal players, to certain casinos, especially those owned by Dama and N1 Interactive, but what we must always remember that no matter how loyal a member has been to any one casino, the casino management would always make their own decision to block, ban or close an account. To casinos, we are merely pawns on a chessboard - not important and totally dispensable!

Yes, but if there was a good reason for that... Why is it that even if we assume that all these groups are one whole, then for whom are the rules and conditions written on each website of their casino, rules for bonuses, verification, registration, use , deposits and withdrawals, no deposit bonuses, conditions of no deposit bonuses, etc. Each casino has different names, rules, currencies, speed of withdrawals, range of providers, etc. It’s very, very disappointing that at some point they blocked access to their loyal player, who had been with them for almost 16 years. I didn't win millions, I didn't make big deposits, but I enjoyed playing on their casino sites. I have always given preference to these groups. However, I am always ready to provide them with any information, to answer any of their requests, the last one was in Dbet casino, for withdrawal they demanded to provide a photograph of me with a passport in my hands and where it would be visible that my right eye was blinking, also with a sheet I sent a paper with the date and name of their casino written on it, everything was successful and after this last withdrawal, I was blocked from accessing absolutely all of their casinos.

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17 minutes ago, Afi4wins said:

@Anna1977  Many of us are indeed loyal players, or had been loyal players, to certain casinos, especially those owned by Dama and N1 Interactive, but what we must always remember that no matter how loyal a member has been to any one casino, the casino management would always make their own decision to block, ban or close an account. To casinos, we are merely pawns on a chessboard - not important and totally dispensable!

By the way, many online support employees would like to help me, but it was beyond their capabilities, I always communicated with all employees politely, etc. Many people knew me and communicated with warmth) And the same employee ''Miranda'' answered tickets that said that my account was closed, and for different casinosScreenshot_20240319-095107.thumb.jpg.d6c2015a8e3022bc11ecb244a2692bca.jpgScreenshot_20240319-095107.thumb.jpg.d6c2015a8e3022bc11ecb244a2692bca.jpgScreenshot_20240319-095123.thumb.jpg.0352a6c727bb0db78e9c5284410c62f2.jpg

Screenshot_20240319-095117.jpg

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I hope this post will help many to avoid problems and not break the rules, even in one of their casinos. Just for example, I not only play in these groups, but also in others, where there are also more than 5-12 casinos in one group, but do you know what’s the difference? If I commit a violation in one of their casinos, they will not block all my accounts in all others. I think this is kind of stupid, unless, of course, the player self-excluded or asked to block his accounts due to addiction and gambling addiction.

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Your post made me think about the importance of fair play and transparency of the rules in online casinos. I have just started diving into this world and would like to understand how common it is to block accounts in all casinos of the same group for a violation in one of them. Is this a standard practice or rather an exception to the rule?

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49 minutes ago, Anna1977 said:

I hope this post will help many to avoid problems and not break the rules, even in one of their casinos. Just for example, I not only play in these groups, but also in others, where there are also more than 5-12 casinos in one group, but do you know what’s the difference? If I commit a violation in one of their casinos, they will not block all my accounts in all others. I think this is kind of stupid, unless, of course, the player self-excluded or asked to block his accounts due to addiction and gambling addiction.

@Anna1977 It looks like the most probable and logical reason for closure of all your accounts was/is due to the newly implemented country restriction regulation. Yes, even Curacao licensed casinos are not exempted from abiding to this new ruling. So many of us, including myself of course, are now restricted from our once favourite casinos. Hard to swallow, painful to bear, but rules are rules.

So, if anyone checks out a new casino and see that it is restricted, don't even attempt to use a VPN to get access to it - that would only create more problems if and when registration becomes possible.

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On 1/12/2024 at 12:07 PM, Afi4wins said:

Dama  group of casinos are no longer accepting players from many countries now. Verified accounts are no longer accessible to players from these newly restricted countries, so maybe yours is one of them. If you can still get access to any other Dama group of casinos where you haven't got an account yet, then this restriction does not apply to your country.

Your accounts at the various Dama casinos may have been blocked by the casino management due to breaches of their rules, such as having multiple accounts at any one of their casinos. Did you asked what's the specific reason/s are for your accounts to be blocked? You've already said it was the administration decision, but there must have been a specific reason, or reasons, for that decision to be made.

But they are almost all still certified...for less players now, from country's they don't dare to affront.

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17 hours ago, Afi4wins said:

@Anna1977 It looks like the most probable and logical reason for closure of all your accounts was/is due to the newly implemented country restriction regulation. Yes, even Curacao licensed casinos are not exempted from abiding to this new ruling. So many of us, including myself of course, are now restricted from our once favourite casinos. Hard to swallow, painful to bear, but rules are rules.

So, if anyone checks out a new casino and see that it is restricted, don't even attempt to use a VPN to get access to it - that would only create more problems if and when registration becomes possible.

No, that's not the point. Dama N.V and their other partners are very loyal to VPN, when they say don’t play with the VPN turned on, they mean that there may be problems with slots, providers, and winnings, since some providers and their slots are not allowed for play from certain countries, these rules are always written in the terms of use.) This means that if some error occurs, a malfunction in the slot, they will not be able to help and completely resolve the situation with the provider, since suppose the player played a slot that is prohibited for him countries, geolocations, etc.) We just have a Russian-language version of the LCB forum, where players share their impressions, winnings, games, etc. Everyone to this day withdraws money and makes deposits without any problems. Also, there are mirrors for their sites so you don’t have to use a VPN to access.

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18 hours ago, Firefly5 said:

Your post made me think about the importance of fair play and transparency of the rules in online casinos. I have just started diving into this world and would like to understand how common it is to block accounts in all casinos of the same group for a violation in one of them. Is this a standard practice or rather an exception to the rule?

You should definitely not violate the rules of casinos that are part of the same group, affiliate program, etc. After all, as I understand it, the casino has a black list of players (let’s say) and they can share this list with other casinos in the same group. That’s how, through requests, I received bans in all the others, where I didn’t have more than one violation. She was verified everywhere, made deposits earlier and withdrew calmly. After all, in each new casino, the rules and conditions are different, the rules of bonuses, deposit and no deposit are different. The Wager is different, there are some chips in the form of a Lucky Wheel, etc. Until you register at a new casino, you won’t know what’s there and how it’s going)

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18 hours ago, Firefly5 said:

Your post made me think about the importance of fair play and transparency of the rules in online casinos. I have just started diving into this world and would like to understand how common it is to block accounts in all casinos of the same group for a violation in one of them. Is this a standard practice or rather an exception to the rule?

 

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  • 3 weeks later...

All i know is im getting suspicious with a couple of their operations one never pops wins above 500 and I mean never and the other one started going cold around the same time as some strange game changes happened about 2 months ago in particular relax gaming and pragmatic not even sure anymore too much weird stuff happening game errors could post a million videos but what difference would it make these fkrs will just keep cheating . 

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