CLOSED: Exclusive Contest Flappy Casino: Win One of Three Top Gadgets!

[Fiekie247]

  On 10/9/2023 at 12:10 PM, Afi4wins said:

I can't get my account verified...I refused to take that selfie shot at their website, but the process would not go to the next stage..."go fly a kite" KYC!

I then got a reply from the casino's support team asking me to submit my documents to their KYC email address instead. I did...and guess what??? They told me to submit my documents online at their website instead!!!

A bunch of idiots running the casino!!!

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@Flappy_aff1

[cocopop3011]

  On 10/9/2023 at 12:10 PM, Afi4wins said:

I can't get my account verified...I refused to take that selfie shot at their website, but the process would not go to the next stage..."go fly a kite" KYC!

I then got a reply from the casino's support team asking me to submit my documents to their KYC email address instead. I did...and guess what??? They told me to submit my documents online at their website instead!!!

A bunch of idiots running the casino!!!

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Let me see what I can do  

 

[Afi4wins]

  On 10/10/2023 at 9:44 AM, cocopop3011 said:

Let me see what I can do  

 

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Thank you my dear...I do need your assistance here, otherwise my effort and deposit at Flappy would go crappy! If there's a screenshot contest with Flappy soon, that would be very crappy for me too.

That's how Altacore is to those who like Altacore casinos! I now hate them!

[cocopop3011]

  On 10/10/2023 at 11:00 AM, Afi4wins said:

Thank you my dear...I do need your assistance here, otherwise my effort and deposit at Flappy would go crappy! If there's a screenshot contest with Flappy soon, that would be very crappy for me too.

That's how Altacore is to those who like Altacore casinos! I now hate them!

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Can you PM me your username please. 

[Afi4wins]

  On 10/10/2023 at 3:49 PM, cocopop3011 said:

Can you PM me your username please. 

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Done.

[Afi4wins]

I am now so sick of waiting for a response from this crappy casino and I'm ready to close my account...unless...anything new news on your side @cocopop3011?

Otherwise I will get rid of this nuisance and never look back at it!

[cocopop3011]

  On 10/11/2023 at 1:06 PM, Afi4wins said:

I am now so sick of waiting for a response from this crappy casino and I'm ready to close my account...unless...anything new news on your side @cocopop3011?

Otherwise I will get rid of this nuisance and never look back at it!

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Please be patient, the person I need has been in meetings but I am on the case! 

[cocopop3011]

@Afi4wins the rep should be joining us in the thread today for you. 

[Flappy_aff1]

Hey everyone!

Sorry for late tune in from Flappy, we've been busy with the promo and making sure that everyone will have fun.

So, let's see what we have here and we will reply to all of your questions shortly.

Kind regards,

Flappy! 

[Flappy_aff1]

  On 10/11/2023 at 1:06 PM, Afi4wins said:

I am now so sick of waiting for a response from this crappy casino and I'm ready to close my account...unless...anything new news on your side @cocopop3011?

Otherwise I will get rid of this nuisance and never look back at it!

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Dear Afi4wins,

We are sorry to see you're not enjoying your time on Flappy yet.

Reviewing your case we would just like to say that that we appreciate your presence and comments, however, all players are required to pass the standard KYC.

From Flappy we consider KYC to be a serious matter and therefore cannot make exception with it for anybody.

We look forward to your understanding and hope to see you playing again with us.

Kind regards,

Flappy! 

[Afi4wins]

  On 10/12/2023 at 1:41 PM, Flappy_aff1 said:

Dear Afi4wins,

We are sorry to see you're not enjoying your time on Flappy yet.

Reviewing your case we would just like to say that that we appreciate your presence and comments, however, all players are required to pass the standard KYC.

From Flappy we consider KYC to be a serious matter and therefore cannot make exception with it for anybody.

We look forward to your understanding and hope to see you playing again with us.

Kind regards,

Flappy! 

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Have you READ my earlier comments bro???

I got stuck at the selfie page because the blardy app wouldn't work...kept saying I needed to activate my camera when I already did!!!

Then the support team told me to submit my docs directly to their kyc dept ia email, but the blardy financial manager then replied back and told me to upload my docs at their website instead, despite my explaining why I was submitting my docs via email to the kyc dept! Is the manager stupid???!!! Cannot understand simple English???

Sorry for my harsh words, but I'm damn frustrated with the entire crappy Flappy team!!!

I never was in favour of Altacore and this case made it even more worse! 

I know I need to pass the KYC procedure, but I cannot proceed on to the next page to upload more documents...stuck at that blardy selfie page...so what more can I do??? 

[Afi4wins]

@Flappy_aff1  Have I made myself clear enough on what is actually happening at your....errr....casino?

Tell me if you still don't understand the real situation I'm stuck with and I'll try to elaborate more.

[cocopop3011]

  On 10/12/2023 at 4:02 PM, Afi4wins said:

Have you READ my earlier comments bro???

I got stuck at the selfie page because the blardy app wouldn't work...kept saying I needed to activate my camera when I already did!!!

Then the support team told me to submit my docs directly to their kyc dept ia email, but the blardy financial manager then replied back and told me to upload my docs at their website instead, despite my explaining why I was submitting my docs via email to the kyc dept! Is the manager stupid???!!! Cannot understand simple English???

Sorry for my harsh words, but I'm damn frustrated with the entire crappy Flappy team!!!

I never was in favour of Altacore and this case made it even more worse! 

I know I need to pass the KYC procedure, but I cannot proceed on to the next page to upload more documents...stuck at that blardy selfie page...so what more can I do??? 

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So just to clarify Afi, we’re they able to accept your documents by email? 

[Afi4wins]

  On 10/12/2023 at 5:14 PM, cocopop3011 said:

So just to clarify Afi, we’re they able to accept your documents by email? 

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Nope! The manager refused to accept it, or did not accept it, don't know which, then asked me to upload my docs at their website instead!

This is the screenshot of that blardy selfie page that cannot go on to the next page, so I simply cannot continue uploading my other docs. Note that I have allowed my camera to be used by the casino specifically but the casino's system somehow cannot understand it. I wasn't using Russian language, or Chinese, or Vietnamese, so why can't their system get it???

[cocopop3011]

  On 10/12/2023 at 5:37 PM, Afi4wins said:

Nope! The manager refused to accept it, or did not accept it, don't know which, then asked me to upload my docs at their website instead!

This is the screenshot of that blardy selfie page that cannot go on to the next page, so I simply cannot continue uploading my other docs. Note that I have allowed my camera to be used by the casino specifically but the casino's system somehow cannot understand it. I wasn't using Russian language, or Chinese, or Vietnamese, so why can't their system get it???

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Got you! I think maybe @Flappy_aff1 may have a better understanding off the issue now with this. Let's see tomorrow when he is able to reply  

[Afi4wins]

  On 10/12/2023 at 8:08 PM, cocopop3011 said:

Got you! I think maybe @Flappy_aff1 may have a better understanding off the issue now with this. Let's see tomorrow when he is able to reply  

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Well, I hope @Flappy_aff1 is now getting a better and clearer picture of the issue here. It is not that I am asking for my account to be verified, but it is because I cannot finish uploading my documents at their website, so the kyc procedure cannot be completed.

The other issue is, why can't the kyc/financial dept accept my docs submission via email when I've already told them that I cannot complete the procedure at their website?

I hope he doesn't come back to me with some silly answers! 

[Fiekie247]

This selfie business is complete and utter BS! Period.

I remember I had to do this for another Alta Core brand and I decided to leave it. The fact that I am already supplying private and personal documents in terms of verification, now they need a selfie as well. I think its a bit too much.

[Flappy_aff1]

  On 10/13/2023 at 6:37 AM, Afi4wins said:

Well, I hope @Flappy_aff1 is now getting a better and clearer picture of the issue here. It is not that I am asking for my account to be verified, but it is because I cannot finish uploading my documents at their website, so the kyc procedure cannot be completed.

The other issue is, why can't the kyc/financial dept accept my docs submission via email when I've already told them that I cannot complete the procedure at their website?

I hope he doesn't come back to me with some silly answers! 

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Dear Afi4wins,

Thank you for the messages аnd for your interest in our giveaway.

We do understand your situation, however, we would kindly like to draw your attention to the fact that none of our players face such issues with the auto-verification tool.

We would advise you to check for pop-up blocker or some browser/system settings, which could be the reason for you not being able to enable your camera.

In any case, as we value highly your presence and the presence of all of our players we are trying to find a solution for you and keep you as active player on our website.

Kind regards,

Flappy team! 

[Afi4wins]

@Flappy_aff1 Thank you for your reply and clarification.

However, I'm wondering if a pop-up blocker actually blocks the camera from being activated! Maybe it's the other way around...the pop-up blocker is blocking your selfie app from doing its task!

My pop-up blocker is disabled for most uses, and I think it is also disabled for your casino. Nevertheless, I will give it a recheck.

[Afi4wins]

I've checked and all my settings for your casino are in order...camera is allowed and pop-ups allowed too, so I still say that this issue has nothing to do on my side but yours. Most other users play on their mobile...I don't! I play only on my laptop, so maybe that's why your selfie app works only for mobils users?!

[Flappy_aff1]

  On 10/13/2023 at 2:27 PM, Afi4wins said:

@Flappy_aff1 Thank you for your reply and clarification.

However, I'm wondering if a pop-up blocker actually blocks the camera from being activated! Maybe it's the other way around...the pop-up blocker is blocking your selfie app from doing its task!

My pop-up blocker is disabled for most uses, and I think it is also disabled for your casino. Nevertheless, I will give it a recheck.

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We have contacted you additionally to clarify the matter. 

[cocopop3011]

  On 10/13/2023 at 2:55 PM, Flappy_aff1 said:

We have contacted you additionally to clarify the matter. 

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Thank you for stepping in here

[cocopop3011]

@Afi4wins Please keep us posted if you need any more help of course. 

[Afi4wins]

  On 10/13/2023 at 2:55 PM, Flappy_aff1 said:

We have contacted you additionally to clarify the matter. 

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Have replied to you. 

  On 10/13/2023 at 2:58 PM, cocopop3011 said:

@Afi4wins Please keep us posted if you need any more help of course. 

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I will update on the outcome as soon as I get it...after that, it'll be one of two options left for me to do.

[Afi4wins]

@Flappy_aff1 The contest at Flappy Casino has now ended, so when can we get to see the winners list?

Better still, why don't you copy and paste that list in here for all to see?