N1 Source of wealth

[fjudgeee]

So, i closed down my N1 Casino account three months ago because of the new German regulations regarding online gambling. 

It just opened back up and i got 150 Freespins credited. I played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw. 

Now, N1 always asked for a new verification ... which was always processed in time. This time however, probably because they are salty i won without depositing, they asked for source of income. 

I provided 6 MONTHS OF BANKSTATEMENTS and 6 MONTHS OF PAYSLIPS, they refuse to complete the verification because they came to the conclusion that i "put more in than i could afford according to my income on the payslips". 

Well yes, im a gambler, i win money, i put it back in, it also happens that i sometimes put more in than i have on my bank account that´s the nature of gambling ! 

However, its not okay to Hold won funds  back ! Nobody ever asked for a source of income as i was depositing, because nobody cared obv ! 

I hereby ask for help because the "customer support" clearly works in favor of the casino and the live chat can do nothing but copy pasting answers.

[Blackjax]

2 hours ago, fjudgeee said:

So, i closed down my N1 Casino account three months ago because of the new German regulations regarding online gambling. 

It just opened back up and i got 150 Freespins credited. I played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw. 

Now, N1 always asked for a new verification ... which was always processed in time. This time however, probably because they are salty i won without depositing, they asked for source of income. 

I provided 6 MONTHS OF BANKSTATEMENTS and 6 MONTHS OF PAYSLIPS, they refuse to complete the verification because they came to the conclusion that i "put more in than i could afford according to my income on the payslips". 

Well yes, im a gambler, i win money, i put it back in, it also happens that i sometimes put more in than i have on my bank account that´s the nature of gambling ! 

However, its not okay to Hold won funds  back ! Nobody ever asked for a source of income as i was depositing, because nobody cared obv ! 

I hereby ask for help because the "customer support" clearly works in favor of the casino and the live chat can do nothing but copy pasting answers.

I guess you received  no deposit free spins. Maximum cashout from no deposit free spins is €50. Why did your balance not reset to €50?

[Fiekie247]

2 hours ago, Blackjax said:

I guess you received  no deposit free spins. Maximum cashout from no deposit free spins is €50. Why did your balance not reset to €50?

Balance does not reset at all with N1 and Dama/ Direx N.V casinos however Holly corn N.V resets to 100 euro or 50 euro. I play at Boho and the reset when I win with freebie.

@fjudgeee even if you argue or open a case, the max cashout of 50 euro applies here. So you will be wasting your energy on 50 euros - not worth it in my opinion.

I stopped playing with them, because I won more with free bonuses then my deposits and I deposited less and less and they blocked me from bonuses now. I completely stopped now with them.

I would recommend you move on...

Unless @N1 Casino Group or is it @N1 Partners Group can assist.

@cocopop3011 - Who is the correct rep here on the forum from the above?

FYI - I am still waiting for them to resolve that "Players from the UK not allowed" error. I am playing with them with VPN when I do play and they said its fine. Never had issues with cashout. This is on of the reason I also stopped because of VPN, just make my game loading/play slower.

[cocopop3011]

10 hours ago, fjudgeee said:

So, i closed down my N1 Casino account three months ago because of the new German regulations regarding online gambling. 

It just opened back up and i got 150 Freespins credited. I played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw. 

Now, N1 always asked for a new verification ... which was always processed in time. This time however, probably because they are salty i won without depositing, they asked for source of income. 

I provided 6 MONTHS OF BANKSTATEMENTS and 6 MONTHS OF PAYSLIPS, they refuse to complete the verification because they came to the conclusion that i "put more in than i could afford according to my income on the payslips". 

Well yes, im a gambler, i win money, i put it back in, it also happens that i sometimes put more in than i have on my bank account that´s the nature of gambling ! 

However, its not okay to Hold won funds  back ! Nobody ever asked for a source of income as i was depositing, because nobody cared obv ! 

I hereby ask for help because the "customer support" clearly works in favor of the casino and the live chat can do nothing but copy pasting answers.

Hi and welcome to the forum!

Yes we do have a rep that may be able to step in here @N1 Partners Group

Here is the support thread where I will also alert the rep of this topic - N1 Casino Group Support Thread

[fjudgeee]

I never had issues withdrawing won funds from bonuses, and if i see any max withdrawal i even decline the bonus straight away... no point wagering thousands to withdraw 50 bucks. 

I got serval VIP Boni and Freespins where i cleared the wager and withdrew good amounts without any problem, just in this case they want me to proof the income of december and january.  I really wonder what N1 is gaining from this because the competition is strong and why should i play on a casino which declines to send me my money ? 

[cocopop3011]

4 hours ago, fjudgeee said:

I never had issues withdrawing won funds from bonuses, and if i see any max withdrawal i even decline the bonus straight away... no point wagering thousands to withdraw 50 bucks. 

I got serval VIP Boni and Freespins where i cleared the wager and withdrew good amounts without any problem, just in this case they want me to proof the income of december and january.  I really wonder what N1 is gaining from this because the competition is strong and why should i play on a casino which declines to send me my money ? 

So you have been declined your withdrawal based on your SOW?

[fjudgeee]

18 hours ago, cocopop3011 said:

So you have been declined your withdrawal based on your SOW?

Well basically, yes they told me "our numbers don't work out for nov21-jan22 and wanted me to provide an additional source of income, i told them im trading crypto and showed them my bank statements that show the withdrawals i made from the exchange, now they want me to upload 6 months of trades from that exchange although i didn´t deposit anything into N1 the past 3 months because the account was closed and the only months in question are November till January. 

So i just sent them the trades i made from November 21 till January 22, lets see what they going  ask me next. 
 

[fjudgeee]

On 5/18/2022 at 7:28 PM, Fiekie247 said:

Balance does not reset at all with N1 and Dama/ Direx N.V casinos however Holly corn N.V resets to 100 euro or 50 euro. I play at Boho and the reset when I win with freebie.

@fjudgeee even if you argue or open a case, the max cashout of 50 euro applies here. So you will be wasting your energy on 50 euros - not worth it in my opinion.

I stopped playing with them, because I won more with free bonuses then my deposits and I deposited less and less and they blocked me from bonuses now. I completely stopped now with them.

I would recommend you move on...

Unless @N1 Casino Group or is it @N1 Partners Group can assist.

@cocopop3011 - Who is the correct rep here on the forum from the above?

FYI - I am still waiting for them to resolve that "Players from the UK not allowed" error. I am playing with them with VPN when I do play and they said its fine. Never had issues with cashout. This is on of the reason I also stopped because of VPN, just make my game loading/play slower.

 

Thank god i saved the E-Mail ... its in German but it says "no max win"

[Blackjax]

20 minutes ago, fjudgeee said:

Thank god i saved the E-Mail ... its in German but it says "no max win"

Wonderful. Hope you get your money. 

If they try to stall your payments anymore you can use the  AGCCS.

[cocopop3011]

Yes I agree with Blackjax, please use our complaints service if you are still experiencing any issues.

[Flatzem]

34 minutes ago, cocopop3011 said:

Yes I agree with Blackjax, please use our complaints service if you are still experiencing any issues.

he is using another sites service...

[cocopop3011]

8 minutes ago, Flatzem said:

he is using another sites service...

Oh okay, which one?

[Flatzem]

22 minutes ago, cocopop3011 said:

Oh okay, which one?

the one that starts with C

[cocopop3011]

5 hours ago, Flatzem said:

the one that starts with C

Grrrrrrrr…. 

[fjudgeee]

Well, I have to use another sites service since my complaint here got rejected for whatever reason. 
 

Anyhow, current state is :

 

They have my bank statements from the past 6 months of my account where I receive my salary, they have my trading history from the kraken exchange from the months in question, they have bank statements from the bank account linked to my kraken exchange account from the months in question. 
 

Still, nothing is moving, my withdrawal gets hold back nearly a week now and now they asked me to upload my trading history from the past 6 months although I didn’t even deposit something from February till now since my account was closed due to self exclusion. 
 

They now asked me two times to upload the trading history and I refused that since, as already said there is now SOW needed because I didn’t deposit. Funny enough they declined a bank statement from May this year as I uploaded it because “it isn’t relevant, it’s only about November till January” and now they ask me for my trading history for the irrelevant months. 
 

All in all they have everything I can provide anyhow now so I guess imma just close my account to force them to process the withdrawal. 

[fjudgeee]

Update: wouldya look at that, now they screened my whole financial life they want me to upload a selfie with my ID although my KYC has been approved a year ago and they where happily accepting my funds without any proofs.  Who would have thought ?

[Blackjax]

14 minutes ago, fjudgeee said:

Update: wouldya look at that, now they screened my whole financial life they want me to upload a selfie with my ID although my KYC has been approved a year ago and they where happily accepting my funds without any proofs.  Who would have thought ?

I think you should do it. I am also verified at lot of N1 and dama nv casinos but still i have abeen asked for selfie id. 

Keep us updated. Hope you get your money.

[fjudgeee]

1 minute ago, Blackjax said:

I think you should do it. I am also verified at lot of N1 and dama nv casinos but still i have abeen asked for selfie id. 

Keep us updated. Hope you get your money.

No way they going to get that, who do they think they are ? I don't even know who's handling this data because they wont tell me. On top, i closed my account this morning, even if i want to, i couldn´t upload anything anymore.  Im so done with this. A crypto exchange where i handle hundreds of thousands is okay with a third party KYC provider and a shady internet casino wants me to upload selfies ? hahaha 

[Blackjax]

1 hour ago, fjudgeee said:

No way they going to get that, who do they think they are ? I don't even know who's handling this data because they wont tell me. On top, i closed my account this morning, even if i want to, i couldn´t upload anything anymore.  Im so done with this. A crypto exchange where i handle hundreds of thousands is okay with a third party KYC provider and a shady internet casino wants me to upload selfies ? hahaha 

For €1200 I would send my nudes to the casino bro!

[cocopop3011]

@fjudgeee This actually isn't an unusual request at all! It's one that is getting more and more confident and I too would just do it, if that is what they need. 

Also in future, if a complaint is rejected please feel free to come and ask me in the forum for some help, there may been a very simple and solvable reason why which I can help you with  

Better than using the C site 

[fjudgeee]

11 minutes ago, cocopop3011 said:

@fjudgeee This actually isn't an unusual request at all! It's one that is getting more and more confident and I too would just do it, if that is what they need. 

Also in future, if a complaint is rejected please feel free to come and ask me in the forum for some help, there may been a very simple and solvable reason why which I can help you with  

Better than using the C site 

So nobody here is afraid about sending your whole personal information including IDs, driving license, personal details about your income, bank statements, selfies, pictures of credit cards and whatever else to an casino that does whatever it’s wants with your money, is unreachable if something goes wrong, does not even act according  to it’s own license and doesn’t tell you who is handling your data and where it’s stored ? 
 

[cocopop3011]

6 minutes ago, fjudgeee said:

So nobody here is afraid about sending your whole personal information including IDs, driving license, personal details about your income, bank statements, selfies, pictures of credit cards and whatever else to an casino that does whatever it’s wants with your money, is unreachable if something goes wrong, does not even act according  to it’s own license and doesn’t tell you who is handling your data and where it’s stored ? 
 

Sending your ID and personal information is part of withdrawing from any casino. They have data protection laws in place.  Out of everything you’ve listed then only thing I’ve never sent in  proof of income because I’ve not been SOW’d yet - but yes I have completed all of the other steps many a times! 
 

Also you’re in safer hands at N1 Casino - if we were talking about an unlicensed, not reputable casino then I’d be telling you not to send it in of course. 

[Blackjax]

8 hours ago, fjudgeee said:

So nobody here is afraid about sending your whole personal information including IDs, driving license, personal details about your income, bank statements, selfies, pictures of credit cards and whatever else to an casino that does whatever it’s wants with your money, is unreachable if something goes wrong, does not even act according  to it’s own license and doesn’t tell you who is handling your data and where it’s stored ? 
 

As far as I am concerned no. I have been sending my passport front and back, my bank statement, e wallet proof and selfie with passport to casinos for 5 years now. Nothing wrong has happened.

[fjudgeee]

Update: seems like they finally managed to watch some PDFs, today i got the message i shall give them my bank acc to refund my balance....


Takeaway: stay away from every casino that does SOW, in fact, stay away from every "regulated" casino as those regulations only favor the casinos and nobody cares about the players at all.

Its totally inacceptable to hold back funds for a whole week if the SOW could have been requested earlier, its also unacceptable to drip feed "needed info" to players as they are waiting for their funds plus keeping the account open during a SOW request if there really is a concern that one might play with "illegal money" shows they just want to stall your funds, i have no clue who is profiting from this behavior but somebody has to... this whole system is rigged and everybody should leave it behind asap.


 

15 hours ago, cocopop3011 said:

Sending your ID and personal information is part of withdrawing from any casino. They have data protection laws in place.  Out of everything you’ve listed then only thing I’ve never sent in  proof of income because I’ve not been SOW’d yet - but yes I have completed all of the other steps many a times! 
 

Also you’re in safer hands at N1 Casino - if we were talking about an unlicensed, not reputable casino then I’d be telling you not to send it in of course. 

Cant be that safe if they refuse to tell you who's handling it and where its stored. In Germany you have to point out exactly WHOS the person responsible for your personal data and WHERE its stored... like it should be. Still those casinos operate in country's where they are not even allowed to and not acting according to their license. 

Germany regulated online gambling and the law says there shall be no Autoplay, a max stake of 1€ and a automatic withdrawal limit.  None of that is provided by N1  (except on PNG slots but they have rigged RTP). Anyhow, im happy with my offshore crypto casinos and i will stay there haha.

[Fiekie247]

16 hours ago, fjudgeee said:

So nobody here is afraid about sending your whole personal information including IDs, driving license, personal details about your income, bank statements, selfies, pictures of credit cards and whatever else to an casino that does whatever it’s wants with your money, is unreachable if something goes wrong, does not even act according  to it’s own license and doesn’t tell you who is handling your data and where it’s stored ? 
 

I do it all the time - Pretty standard with at least 50% of casinos.

Sometimes - Selfie with ID and a note with today's date...