cocopop3011 Posted December 21, 2021 Share Posted December 21, 2021 @DMRI will chat to the complaints team in the morning to see why it’s being rejected. Link to comment Share on other sites More sharing options...
DMR Posted December 21, 2021 Share Posted December 21, 2021 Update to cocopop3011 You have once again rejected to accept my complaint as MyStake aren’t licensed by the UK gambling commission. I think you’ll find that this is the very reason for my complaint as they have clearly illegally traded with a consumer based in the UK. the cynic in me says that you refuse to allow my complaint as it would show one of your affiliates in a bad light and probably decrease the money you receive from them. Sometimes in life there is clearly ‘the right thing to do’ but sometimes it’s easier to bury your head in the sand if it’s not going to be beneficial to you. I think this episode has clearly shown where AskGamblers priorities lie. Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 21, 2021 Share Posted December 21, 2021 10 minutes ago, DMR said: Update to cocopop3011 You have once again rejected to accept my complaint as MyStake aren’t licensed by the UK gambling commission. I think you’ll find that this is the very reason for my complaint as they have clearly illegally traded with a consumer based in the UK. the cynic in me says that you refuse to allow my complaint as it would show one of your affiliates in a bad light and probably decrease the money you receive from them. Sometimes in life there is clearly ‘the right thing to do’ but sometimes it’s easier to bury your head in the sand if it’s not going to be beneficial to you. I think this episode has clearly shown where AskGamblers priorities lie. Please note I do not work in the complaints department it is not me rejecting it. Like I said above - I will chat to them tomorrow to see what is going on as I hope you understand it’s almost 10pm here so I can’t contact them now. Please be patient. Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 21, 2021 Share Posted December 21, 2021 11 minutes ago, DMR said: the cynic in me says that you refuse to allow my complaint as it would show one of your affiliates in a bad light and probably decrease the money you receive from them. Sometimes in life there is clearly ‘the right thing to do’ but sometimes it’s easier to bury your head in the sand if it’s not going to be beneficial to you. Also please don't accuse me of this after being a forum member for just a few days. Others here will tell you that I work damn hard here to do everything I can for our members and I most certainly DO NOT favour casinos that are in the wrong. Link to comment Share on other sites More sharing options...
DMR Posted December 21, 2021 Share Posted December 21, 2021 I have not accused you personally of anything.. when I said ‘you’ I was referring to AskGamblers so apologies if you felt it was personal.I have merely pointed out the facts that AskGambkers refuse to raise a complaint against MySrake on my behalf. your complaints team have informed me there is nothing they can do as the casino in question, MyStake say in their own Terms and Condituons that they accept UK customers. An illegal website can write anything in their T&Cs but that doesn’t somehow make them legal. Not having a UK gambling license means that they arent permitted to legally accept UK consumers and it’s immaterial what nonsense their T&Cs spout. Perhaps if your complaints department were more like you then this situation wouldn’t have occurred. I will of course wait to see what your complaints team have to say to you. Thanks cocopop3011 1 Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 21, 2021 Share Posted December 21, 2021 6 minutes ago, DMR said: I have not accused you personally of anything.. when I said ‘you’ I was referring to AskGamblers so apologies if you felt it was personal.I have merely pointed out the facts that AskGambkers refuse to raise a complaint against MySrake on my behalf. your complaints team have informed me there is nothing they can do as the casino in question, MyStake say in their own Terms and Condituons that they accept UK customers. An illegal website can write anything in their T&Cs but that doesn’t somehow make them legal. Not having a UK gambling license means that they arent permitted to legally accept UK consumers and it’s immaterial what nonsense their T&Cs spout. Perhaps if your complaints department were more like you then this situation wouldn’t have occurred. I will of course wait to see what your complaints team have to say to you. Thanks Leave it with me - I promise I will do everything I can to help you. Our other admin member is off right now when he returns I will also be alerting him to this matter but in the mean time I will try my best. Just remember - I'm on your side! Link to comment Share on other sites More sharing options...
DMR Posted December 21, 2021 Share Posted December 21, 2021 Many thanks Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 22, 2021 Share Posted December 22, 2021 @DMRUnfortunately, after speaking to the complaints team they are unable to accept your complaint for the reasons already given to you and unfortunately I cannot overrule their decision and they advise you to take it to the regulatory body. @ValDesWill still take a look at this topic on his return and draw is conclusions so please be patient until next week. Link to comment Share on other sites More sharing options...
DMR Posted December 22, 2021 Share Posted December 22, 2021 Dear cocopop3011 so I was correct all along about AskGamblers. You have been given a complaint about a casino illegally operating and AskGamblers are turning a blind eye and therefore facilitating their illegal practices. As previously stated (please insert AskGamblers where I have used the word you so as you aren't offended) "You have once again rejected to accept my complaint as MyStake aren’t licensed by the UK gambling commission. I think you’ll find that this is the very reason for my complaint as they have clearly illegally traded with a consumer based in the UK. the cynic in me says that you refuse to allow my complaint as it would show one of your affiliates in a bad light and probably decrease the money you receive from them. Sometimes in life there is clearly ‘the right thing to do’ but sometimes it’s easier to bury your head in the sand if it’s not going to be beneficial to you. I think this episode has clearly shown where AskGamblers priorities lie." Keep taking the affiliate money and refusing to allow complaints, and any bad, even if genuine reviews about MyStake.com to be posted on your website. Furthermore keep giving them glowing reviews and allowing illegal consumers from the UK to post glowing reviews. Perhaps AskGamblers.com should have a look in the mirror, even if it does cost some affiliate money, but I somehow doubt that is going to happen....money is the only thing that matters to AskGamblers!! Link to comment Share on other sites More sharing options...
DMR Posted December 22, 2021 Share Posted December 22, 2021 As for their regulators who issued the licence they are part of the scam. Just google the licence number 1668JAZ and you will get all of the information you require. I forgot you don't take google web searches as gospel but it is quite apparent that you take take "rock solid proof" as evidence either. If the evidence doesn't suit AskGamblers agenda then it can't be genuine clearly. Hopefully some UK consumers will at least be able to read this forum thread and make up their own minds and avoid this illegally operating in the UK company which preys on UK residents and in particular GamStop registered ones. Link to comment Share on other sites More sharing options...
DMR Posted December 22, 2021 Share Posted December 22, 2021 And just finally I will be contacting GamStop to inform them of your clear disregard for any casinos that you advertise that are clearly illegally opening accounts while registered with GamStop, especially when they aren't legally entitled to trade with the UK at all. Hopefully they will remove the link to their website from your homepage but I'm sure it's only there as part of your lip-service so you'll not miss it. Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 22, 2021 Share Posted December 22, 2021 Please act as you wish because you’re clearly too impatient to wait until next week like I have previously advised. I am just a member of the forum admin team - I don’t have the powers to do what you want me to. I’ve told you the person best to deal with this is in next week. You refuse to wait so carry on as you wish. But please, feel free to act on your wishes. I assume you will also be taking down every single affiliate site that has this casino will you! Link to comment Share on other sites More sharing options...
DMR Posted December 22, 2021 Share Posted December 22, 2021 Too impatient...you are joking? To have a genuine complaint rejected on four separate occasions whilst trying to highlight serious illegal practices by a website that you give glowing reports too tells me all I need to know about the workings/ethics of AskGamblers. I'm sorry if you think not waiting another week for yet another employee of AskGamblers to palm me off again is being impatient, but you are more than entitled to your opinion. Finally you have asked if I will be taking down every single affiliate site that has this casino. Firstly I can't and have never once said that I am going to take down the AskGamblers website for its clear affiliation with this rogue website (as far as UK consumers are concerned). I would however point out that it would probably be a good idea to get your own house in order before worrying about what other affiliate sites may or may not be doing with regards to MyStake.com and their illegal behaviours. It is apparent that you have no intention of doing anything about their illegal behaviour so we'll leave it at that. Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 22, 2021 Share Posted December 22, 2021 3 minutes ago, DMR said: Too impatient...you are joking? To have a genuine complaint rejected on four separate occasions whilst trying to highlight serious illegal practices by a website that you give glowing reports too tells me all I need to know about the workings/ethics of AskGamblers. I'm sorry if you think not waiting another week for yet another employee of AskGamblers to palm me off again is being impatient, but you are more than entitled to your opinion. Finally you have asked if I will be taking down every single affiliate site that has this casino. Firstly I can't and have never once said that I am going to take down the AskGamblers website for its clear affiliation with this rogue website (as far as UK consumers are concerned). I would however point out that it would probably be a good idea to get your own house in order before worrying about what other affiliate sites may or may not be doing with regards to MyStake.com and their illegal behaviours. It is apparent that you have no intention of doing anything about their illegal behaviour so we'll leave it at that. I’m not worried about other sites dear don’t you worry. The only people I worry about is looking after my forum members. It’s very clear that you have refused to actually listen to what I’ve wrote. I already told you this will be forwarded to another admin member and I will stick to my word. Up to you what you do next. Link to comment Share on other sites More sharing options...
DMR Posted December 22, 2021 Share Posted December 22, 2021 Sorry I must have interpreted what you said incorrectly as it seemed to me like you were very interested in other affiliate sites when you said the following. "I assume you will also be taking down every single affiliate site that has this casino will you!" A very strange thing to say if you aren't bothered in the slightest. And a final word of advice for future reference. Don't call anyone dear as it's very patronising. "The only people I worry about is looking after my forum members" Good for you it's just a shame then that the rest of AskGamblers staff I have encountered don't have the same attitude. cocopop3011 1 Link to comment Share on other sites More sharing options...
Afi4wins Posted December 22, 2021 Share Posted December 22, 2021 @DMR I assume you are British, so you should know how Brits tend to use the word 'dear' and 'luv' so commonly, even to strangers. This is not true of the millennials of course...they tend to follow the Americans with frequent use of foul words. cocopop3011 1 Link to comment Share on other sites More sharing options...
Blackjax Posted December 23, 2021 Share Posted December 23, 2021 7 hours ago, DMR said: Sorry I must have interpreted what you said incorrectly as it seemed to me like you were very interested in other affiliate sites when you said the following. "I assume you will also be taking down every single affiliate site that has this casino will you!" A very strange thing to say if you aren't bothered in the slightest. And a final word of advice for future reference. Don't call anyone dear as it's very patronising. "The only people I worry about is looking after my forum members" Good for you it's just a shame then that the rest of AskGamblers staff I have encountered don't have the same attitude. I have been trying to stay away from this topic for a while as I know I will be ending up offending you but I think I should speak up now. You are actually going up against a casino because they allowed you to make a deposit even though you were on gamstop. Firstly if you are on gamstop why are you looking for casinos? You showed your deposit of one day but what about others days. Let's assume you if you had ended up having a huge cashout instead of losing all that money on 12th. Would you still complain against the casino that this casino doesn't have UK license so please dont give me money. Would you? As far as three different banks being showed on your card statement is concerned its completely normal for Casino owners to do this this issue has been discussed on other forums and review websites and affiliate streamers. As far as I know UK has banned Credit card deposits for gambling. How did you end up managing so many CC deposits. Why dont you file a lawsuit against your bank? cocopop3011 1 Link to comment Share on other sites More sharing options...
Flatzem Posted December 23, 2021 Share Posted December 23, 2021 went over to trustpilot to read some reviews, noticed that for the 1 star reviews about half of the reviews are from Brits. People saying they get free spins for giving a good review. If people deposit via visa debit they can't withdraw back to it. Most common complaints seems to be about deposits not getting credited straight away. Gamblers are very impatient when they want to gamble. One customer was made to record a video talking and showing his ID. Some customers said they could not play some games cause they are in the UK. Link to comment Share on other sites More sharing options...
DMR Posted December 23, 2021 Share Posted December 23, 2021 Dear Blackjax, Thank you for your reply which clearly shows that you don't disapprove of illegal casino practices. "Let's assume you if you had ended up having a huge cashout instead of losing all that money on 12th. Would you still complain against the casino that this casino doesn't have UK license so please dont give me money. Would you?" That's a very strange assumption to make as disordered gamblers can NEVER win, that is the nature of the illness, which you clearly have no understanding of. Why should I file a lawsuit against my bank when it is myStake.com that has committed a crime. As I have explained they are NOT legally entitled to trade with the UK as they don't have a UK Gambling Licence. If they want to trade with the UK go and apply for one, although I'd doubt they would be approved after due diligence was carried out. You have asked what would have happened if I had won. I can tell you exactly what would have happened. MyStake would have told me that I was from the UK were they aren't licensed and if I was very lucky would have refunded my deposits. That is the best case scenario. The worst case scenario is they would have kept all of my deposits and told me their is nothing I can do as they aren't regulated. Anyway you clearly have you views and they are to support casinos in these cases. I suppose you also support the specific advertising to GamStop registered people by these rogue casinos? In answer to the following which you stated "You showed your deposit of one day but what about others days." I think if you actually looked you will see the deposits are over the 3 days but hey lets not worry about the evidence posted. If you are going to come on and give your opinion at least have the manners to get your facts right before doing so as it would add some sort of credibility to what you were saying. One final question regarding the deposits. You have said it is completely "normal" for casinos to show 3 different banks on my statement. Firstly I did not say 3 different banks it was clearly 3 different companies. (more time to read my posts before speaking once again) Secondly is it "normal" for casinos to send their payments to Lekki in Nigeria, which is a hotspot for cybercrime? I would put it to you that it may be "normal" for some casinos to use these practices but only if they are scams/fraudulent. Anyway enjoy your gambling and I really hope that you, are any of your loved ones never become or has to deal with the fallout of a disorder gambler. Link to comment Share on other sites More sharing options...
DMR Posted December 23, 2021 Share Posted December 23, 2021 16 hours ago, Blackjax said: I have been trying to stay away from this topic for a while as I know I will be ending up offending you but I think I should speak up now. You are actually going up against a casino because they allowed you to make a deposit even though you were on gamstop. Firstly if you are on gamstop why are you looking for casinos? You showed your deposit of one day but what about others days. Let's assume you if you had ended up having a huge cashout instead of losing all that money on 12th. Would you still complain against the casino that this casino doesn't have UK license so please dont give me money. Would you? As far as three different banks being showed on your card statement is concerned its completely normal for Casino owners to do this this issue has been discussed on other forums and review websites and affiliate streamers. As far as I know UK has banned Credit card deposits for gambling. How did you end up managing so many CC deposits. Why dont you file a lawsuit against your bank? Interesting to see that cocopop3011 likes your post. The mask for having the members best interests at heart and "NOT favouring casinos that are in the wrong" didn't take long to slip from them. Link to comment Share on other sites More sharing options...
cocopop3011 Posted December 23, 2021 Share Posted December 23, 2021 This topic has been locked while we investigate . The member has been restricted from posting due to his attitude in here and the abuse he has given to our support team The topic will be reopened once we have looked into it further. Link to comment Share on other sites More sharing options...
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