System Bug $13,770 winnings revoked

[pinnit2015]

Well, you can contact the SW provider if you so wish,  but 99.9% sure you'll not get a reply: they simply don't liaise with the customers of the casino 

[Defaria]

@cocopop3011 attached screenshots of follow up email and response.

The file attached to the email from emucasino,  is just a screenshot of what i saw in game... 

If anything, this supports my case. Doesn't it? 

I'm beginning to think that they are trying to pull a swift one on me. 

Any more advice?

[kayenne23]

where is the confirmation from the software provider?  The response by software providers is always formal and not just a screenshot.  And also please bear in mind that you should at least receive a compensation. It's pretty unprofessional way to handle easy situations like this, management shows lack of professionalism. 

[pinnit2015]

Their response is to attach a screenshot of what you have?

They've no intention of contacting any software provider. 

Be interesting to know what the insurance arrangements are between casino and provider for errors/bugs, or if they just rely on the fact it's a visual bug. 

[cocopop3011]

How interesting! Let me chat to complaints...

[cocopop3011]

@Defaria - Please can you now try and submit a new complaint. You must make sure you told them everything in your first complaint and include the following:

1/ Please make sure that say that you have not received official confirmation from the casino that they have contacted Wazdan. 

2/ Include the winning screenshot you posted above

3/ Please include proof of all your emails and make sure you can see the time and dates 

4/ Any other evidence you have to support your claim

5/ Please mention that when you asked the casino to contact Wazdan and provide you proof of the malfunction all they gave you was said screenshot

You can submit the complaint for the team to consider. It is best to include as much information as possible and do not leave anything out. Good luck. 

[pinnit2015]

Looks like Emu are more like an Ostrich

Boom, boom. 

[Afi4wins]

43 minutes ago, pinnit2015 said:

Looks like Emu are more like an Ostrich

Boom, boom. 

The Emu and the Ostrich are indeed related...so maybe the casino and the provider are too...

Emu: "Sorry, you can complain as much as you want...I can't hear you...my head is in the hole"

Wazdan: "A bug? Sorry, watz done is done...we cannot change anything for you"

 

Don't take this too seriously Defaria...just some lighthearted humour to lighten up the day/night.

They should pay up, period...but the next time, just stick to the more well established casinos and game providers. 

[Flatzem]

remember this story, it involved emu casino and their response

 

[cocopop3011]

1 hour ago, Afi4wins said:

The Emu and the Ostrich are indeed related...so maybe the casino and the provider are too...

Emu: "Sorry, you can complain as much as you want...I can't hear you...my head is in the hole"

Wazdan: "A bug? Sorry, watz done is done...we cannot change anything for you"

 

Don't take this too seriously Defaria...just some lighthearted humour to lighten up the day/night.

They should pay up, period...but the next time, just stick to the more well established casinos and game providers. 

Yeah absolutely Afi, so far we’ve seen no solid evidence of the bug, so far I’m siding with OP that he should get these winnings too! And the sentence that the OP manipulated the multiplier - I mean how is that even possible! 

[Flatzem]

[Defaria]

Complaint has been published!
Thank you to everyone following the story and who helped along the way!


@cocopop3011 Thank you for helping me get this complaint through. Without your connections and support, I probably would have given up after the first submission.

Now I just hope for a response. It will be nice to get some clarity and closure about this.

Will be moving on to other casinos.... any suggestions for New Zealand Players?

Cheers!

[cocopop3011]

1 hour ago, Defaria said:

Complaint has been published!
Thank you to everyone following the story and who helped along the way!


@cocopop3011 Thank you for helping me get this complaint through. Without your connections and support, I probably would have given up after the first submission.

Now I just hope for a response. It will be nice to get some clarity and closure about this.

Will be moving on to other casinos.... any suggestions for New Zealand Players?

Cheers!

Fantastic news and you're welcome. 

It may turn out that this is very well a bug, but you are at least owed the courtesy of proof! If I won that amount of money myself only to be told by the casino it was an error, I would want proof so you are most certainly owed that at least! Good luck with your complaint.