Casoola Casino

[DadoCools]

Hi, 

anyone have the same difficulty with payouts as I have experienced with Casoola? 
 

6 days since the funds were supposedly released and I am still yet to receive my winnings.

to make things worse they decided to close my account due to a comment made within live chat, claiming I don’t use for entertainment purposes which is far from the truth, so now I cannot even speak with them on live chat. 

it just seems so painful….

I used Apple Pay to deposit and same method to withdraw but still nothing and if totally honest I would be surprised if I actually see anything at all. 
very poor experience at Casoola

[Blackjax]

These guys have a habit of stalling payments. They have a lot of casinos in their group and they all delay payments. You should try filing a complaint in Agccs or UKGC.

 

[cocopop3011]

7 hours ago, DadoCools said:

Hi, 

anyone have the same difficulty with payouts as I have experienced with Casoola Casino? 
 

6 days since the funds were supposedly released and I am still yet to receive my winnings.

to make things worse they decided to close my account due to a comment made within live chat, claiming I don’t use for entertainment purposes which is far from the truth, so now I cannot even speak with them on live chat. 

it just seems so painful….

I used Apple Pay to deposit and same method to withdraw but still nothing and if totally honest I would be surprised if I actually see anything at all. 
very poor experience at Casoola

Hi and welcome to the forum. 

So just to confirm, they have told you already the withdrawal was approved and funds sent back to the card registered on your ApplePay? 

[DadoCools]

Hi, 

yes they advised me funds were released on the 6th November and I have checked my Apple wallet and all statements, nothing has ever been sent. 

[cocopop3011]

2 minutes ago, DadoCools said:

Hi, 

yes they advised me funds were released on the 6th November and I have checked my Apple wallet and all statements, nothing has ever been sent. 

Which is a Saturday so I would say 3-5 business days, you should have it by now. 

If you don’t get it Monday and the casino are refusing to help and given the fact you can’t even log in to check the status, then as advised above you can use our complaints system.

 

 

[DadoCools]

Hi,

appreciate your help. I will escalate to your complaints thread tomorrow as I am sure nothing will be received. I’m in disbelief how poor Casoola are to be honest. Shame because the site itself is nicely layed out 

[cocopop3011]

1 hour ago, DadoCools said:

Hi,

appreciate your help. I will escalate to your complaints thread tomorrow as I am sure nothing will be received. I’m in disbelief how poor Casoola Casino are to be honest. Shame because the site itself is nicely layed out 

Instead of using a complaints thread please use the following links:

If you feel you have exhausted all your options with the casino then maybe you should consider the idea of using AGCCS . More about how to use it here.

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base.

Using AskGamblers Casino complaints Service

Let us know in case you need further assistance.

 

 

[Justplain]

On 11/12/2021 at 6:09 PM, Blackjax said:

These guys have a habit of stalling payments. They have a lot of casinos in their group and they all delay payments. You should try filing a complaint in AGCCS or UKGC.

 

3 weeks I have been waiting for my withdrawal with no replies to my emails and they have disabled my live chat completely.

[robjmiller]

On 11/12/2021 at 2:55 PM, DadoCools said:

Hi, 

anyone have the same difficulty with payouts as I have experienced with Casoola Casino? 
 

6 days since the funds were supposedly released and I am still yet to receive my winnings.

to make things worse they decided to close my account due to a comment made within live chat, claiming I don’t use for entertainment purposes which is far from the truth, so now I cannot even speak with them on live chat. 

it just seems so painful….

I used Apple Pay to deposit and same method to withdraw but still nothing and if totally honest I would be surprised if I actually see anything at all. 
very poor experience at Casoola

Personally, I have never encountered difficulties regarding payments. Maybe they have some temporary difficulties?