You Can Tip Live Chat Now? Have You Ever...

[cocopop3011]

Out of interest, has anyone ever tipped live chat before?

Didn't even know this was a thing? I was on live chat to a casino yesterday and at the end it asked if I wanted to tip them and if so I can use a bitcoin wallet  

 

[Blackjax]

I dont have cryptos so I never have. But if I could tip them from my casino balance I would. Luckily I have always ended up with helpful chat agents in casinos I play.

[pinnit2015]

Let you know if i find someone worth tipping

2019-21: grand total of zero.

You'd like to know if the money actually went to them tbh - like the dodgy pizza hut tipping where the staff only saw 25p in the pound per tip

Better system, though many don't like it is the review ratings that you give - a decent casino may link perks/bonus's to that, so essentially the same thing, but by and large CS agents are quite lowly paid, many don't work for the casino anyhow, so I probably wouldn't tbh. 

Idea of Performance Related Pay strikes fear amongst the left leaners. 

No harm having it though as a decent CS could be the difference in getting money out of a casino by the fact they know what you're talking about 

Grosvenor has the worst, along with Aspire i think, the worst CS about so they'd probably end up owing the players the money anyhow

[pinnit2015]

That being said - if there was one who deserved a tip it'd have been the pre takeover Betat (the one where the arsY rep was on here and elsewhere trying to backtrack - plonker) - they were great; their general approach to things: payments, verification, game issues, on the ball but more importantly FAIR. 

I'd have definitely have tipped their CS as one time i breached max bet and it was 'looked at game play, u've been here a while now so payment approved, just watch out!' - many would have went no but not them and that summed up their approach - case by case basis and fair. 

[Blackjax]

There is one thing  I would like to point out that CS today is quite fast than it used to be.  They might not be able to answer all your questions but they sure are quick to respond 'COMPARED ' to back in the day. I remember being 21st in line at Betway casino and comeback after 20 minutes and still be 12th.

[pinnit2015]

Bit of a false economy mate tho - i get why they're like that: their performance indicators are probably measured in terms of 'time taken to answer' 'time on chat' etc but, without a lack of 'issue resolved' comparators, it' s pointless answering in 3 secs if you can't even resolved 'where are my spins'

Not just casino-land this applies to - u see it with other products - sign of the times i guess

Personally, rather wait a wee bit longer to have competent CS - at a rough estimate i reckon 90% of CS out there is useless. 

[cocopop3011]

17 hours ago, pinnit2015 said:

Bit of a false economy mate tho - i get why they're like that: their performance indicators are probably measured in terms of 'time taken to answer' 'time on chat' etc but, without a lack of 'issue resolved' comparators, it' s pointless answering in 3 secs if you can't even resolved 'where are my spins'

Not just casino-land this applies to - u see it with other products - sign of the times i guess

Personally, rather wait a wee bit longer to have competent CS - at a rough estimate i reckon 90% of CS out there is useless. 

I tend to agree. These days I do feel support is not up to the standard I was used to years ago. Some aren't very knowledgable, I've found there to be a lanuguage barrier with many and generally low standards. I speak to support in different casinos daily for this and that and I dunno it's just not the same IMO.

I would however, also be happy to tip support if I felt these deserved it and if I believed the tip would be delivered straight to them. Over the years I have spoken to some who go out of their way to help   But aren't most support agents either outsourced now or working from home?

[pinnit2015]

2 hours ago, cocopop3011 said:

I tend to agree. These days I do feel support is not up to the standard I was used to years ago. Some aren't very knowledgable, I've found there to be a lanuguage barrier with many and generally low standards. I speak to support in different casinos daily for this and that and I dunno it's just not the same IMO.

I would however, also be happy to tip support if I felt these deserved it and if I believed the tip would be delivered straight to them. Over the years I have spoken to some who go out of their way to help   But aren't most support agents either outsourced now or working from home?

Depends if in-house or not: Betat and Vera Johns all were and they were great. L and L keep theirs in-house and not too bad either. It's when it's outsourced, like most co's do; it suffers. 

Most are OS i think now - you've also go mr green answering willy hill queries etc across the same groups and it suffers there as well

CS is seen as non strategic - which means co's dont see the point in investing in them as they don't generate income - u could argue tho that it could drive customers away but by and large the costs of OS (or savings) make up for some customer loses. All very well feeling pride at closing accounts, but casino's don't care - there's always the next No Deposit sign up round the corner .