Responsible Gambling at Comeon! Casino

[Izzy92]

Hi there,

I've been playing on Comeon for some time and have lost a ton of money. Yesterday, I made a deposit of $200 and managed to get the balance up to around $7500. I contacted support, and asked that my account be closed and a withdrawal be processed. I said I'm too weak to continue to have access, that I needed the money, and that I would gamble it away if the account wasn't either closed or locked while the withdrawal was being processed.

The support agent told me the account has to stay open to process a withdrawal, but that I could add a 'spend limit' to my account to ensure I couldn't 'gamble everything away'.  I immediately set a spend limit of $500, and continued playing, some auto spins, some not, but in that mode where it was like a drug. I ended up losing everything down to $1000, with no pop up, warning, or block from playing. 
 

The 'responsible gaming team' is now investigating to figure out what happened. Is this something that the casino bears any responsibility for or is it all on me? 
 

Thanks for any help,

Ryan

[pinnit2015]

RG issues are pretty much a regulatory matter so mainly that body, UK/MGA who would deal with it i think .If the RG controls didn't work then u might have a case but in all honesty these RG issues are very rarely in the players favour. The regulatory might tell you to go to the ADR, depends who it is. 

As for needing to keep a/c open to process w/d?

Horse tripe - you can initiate a closure at any point and the a/c should be closed and o/s balances/withdrawals processed, so they're talking nonsense.