Is this normal? Please someone make me feel sane.

[Johnnygotthebone]

Opened account March 27

deposited 5 times 

sent docs. Email received approved 

tried to cash on the 29th

Now they want deposit proof. SENT

They wanted source of income  SENT

NOW they asking for my Bank statements from December 2020 until March 2021 which is before account was opened. I blacked out my amounts. Balances etc... REJECTED???

 

they wanna see my personal private info.
 

1000 accounts. Never saw this before. 
 

they owe me 6000 dollars. They will not pay me unless I send my last three bank statements without my balances and expenditures visible.
 

Remember. I sent them bank statement with the five transactions. And deposit receipts.
 

what does my personal financial situation months before I opened the casinos account have to do with them??

 

please someone tell me I’m not crazy.  

[Blackjax]

1 hour ago, Johnnygotthebone said:

Opened account March 27

deposited 5 times 

sent docs. Email received approved 

tried to cash on the 29th

Now they want deposit proof. SENT

They wanted source of income  SENT

NOW they asking for my Bank statements from December 2020 until March 2021 which is before account was opened. I blacked out my amounts. Balances etc... REJECTED???

 

they wanna see my personal private info.
 

1000 accounts. Never saw this before. 
 

they owe me 6000 Dollars. They will not pay me unless I send my last three bank statements without my balances and expenditures visible.
 

Remember. I sent them bank statement with the five transactions. And deposit receipts.
 

what does my personal financial situation months before I opened the casinos account have to do with them??

 

please someone tell me I’m not crazy.  

Which casino is this?

[Johnnygotthebone]

Waiting for my complaint to be opened here. 
 

Then I’ll say it. 
 

Better this way. 
 

It’s part of a group that I’ve never had an issue with. I dunno what to do anymore. It’s ridiculous. My personal income and expenditure amounts and account balances are no ones business. 

[kayenne23]

1 hour ago, Johnnygotthebone said:

Opened account March 27

deposited 5 times 

sent docs. Email received approved 

tried to cash on the 29th

Now they want deposit proof. SENT

They wanted source of income  SENT

NOW they asking for my Bank statements from December 2020 until March 2021 which is before account was opened. I blacked out my amounts. Balances etc... REJECTED???

 

they wanna see my personal private info.
 

1000 accounts. Never saw this before. 
 

they owe me 6000 Dollars. They will not pay me unless I send my last three bank statements without my balances and expenditures visible.
 

Remember. I sent them bank statement with the five transactions. And deposit receipts.
 

what does my personal financial situation months before I opened the casinos account have to do with them??

 

please someone tell me I’m not crazy.  

The same happens with proof of address. You might have received it before you open an account but still it's required to verify your account. 

I observe a slight overused power of requesting things. By casino's side. 

[Johnnygotthebone]

Address is already verified 

deposits verified

December income verified(I got mad but sent)

Everything is approved. 
 

they won’t pay me. Lisa was clear. 
 

“send us you last three bank statements showing all your deposits and withdrawals and balances” I basically told her to FO!

my last three bank statements are dated before this account was opened??? They think I’m stupid. They think I’m gonna play what’s there. 
 

ask gamblers complaint was filed two days ago. Valerie said very busy and to wait. 

[kayenne23]

8 minutes ago, Johnnygotthebone said:

Address is already verified 

deposits verified

December income verified(I got mad but sent)

Everything is approved. 
 

they won’t pay me. Lisa was clear. 
 

“send us you last three bank statements showing all your deposits and withdrawals and balances” I basically told her to FO!

my last three bank statements are dated before this account was opened??? They think I’m stupid. They think I’m gonna play what’s there. 
 

ask gamblers complaint was filed two days ago. Valerie said very busy and to wait. 

Yeah from what it seems, since everything is already verified, then I believe casino is over using it's authority of requesting documents from an already verified person. Wait a little more and your complaint will turn live. 

[Johnnygotthebone]

1 minute ago, kayenne23 said:

Yeah from what it seems, since everything is already verified, then I believe casino is over using it's authority of requesting documents from an already verified person. Wait a little more and your complaint will turn live. 

I’m just in awe. Never seen this before. Ever. 
 

what’s next??? Me holding my bank statement???

[kayenne23]

12 minutes ago, Johnnygotthebone said:

I’m just in awe. Never seen this before. Ever. 
 

what’s next??? Me holding my bank statement???

Laugh as you want but I was requested to hold my ID showing behind my laptop with the browser showing the site and the date. And I hadn't even requested a withdrawal

[Johnnygotthebone]

15 minutes ago, kayenne23 said:

Laugh as you want but I was requested to Hold my ID showing behind my laptop with the browser showing the site and the date. And I hadn't even requested a withdrawal

Wow. you have to draw the line at one point, my personal banking information as none of their  business! My account balances are my business

[kayenne23]

1 minute ago, Johnnygotthebone said:

Wow. you have to draw the line at one point, my personal banking information as none of your business!My account balances on my business

Haha! Let's hope for a positive outcome mate. Don't worry everything will go fine

[Johnnygotthebone]

They asked for my Income??? Where the money that was deposited came from??? 
 

I actually sent them my salary. For December 2o2o. Yup. It shows my December salary plus dividends and bonuses a little over 120k for December.  It’s clear. It’s money that I earned. LOL. 

I may have a big mouth that earned me CM most annoying member award 2o14 but I am no crook. I am an honest straight shooter. 
 

millions deposited since 2010 and I never had a chargeback. 
 

what they are doing is a violation of my privacy. 
 

they have enough to pay me. 
 

interac deposit receipt

bank statement printed showing money was withdrawn by them. 
 

all my ID

 

it is insane. And they are part of the top casino group guys. It’s not a scam casino. 

[ValDes]

Hi @Johnnygotthebone and welcome back.  

Obviously your latest no-more-gamling-period didn't last for too long so there you go... 

Your AGCCS case has just been reviewed and processed - Praise Casino - Requesting my account balances and transactions and refusing to pay me

You have quite a serious experience using the AGCCS so no further instructions will be given to you except Good Luck!  

[Johnnygotthebone]

13 minutes ago, ValDes said:

Hi @Johnnygotthebone and welcome back.  

Obviously your latest no-more-gamling-period didn't last for too long so there you go... 

Your AGCCS case has just been reviewed and processed - Praise Casino - Requesting my account balances and transactions and refusing to pay me

You have quite a serious experience using the AGCCS so no further instructions will be given to you except Good Luck!  

Ty Valdes. I’m really really angry this time my friend. 
 

ty for processing this Complaint. 
 

I am literally at a loss for words. 
 

regarding my gaming. I deposit 10-25k a day. I play. Loving it. Making money. Huge turn in control. Good runs playing the same game over and over. 
 

About to break a mew record. 
 

working on getting 25000 free twin spin free spins soon. LOL. I’ll post link. 
 

let’s hope my case ends up with a positive result here. I will now allow my self to be violated. Y PRAISE CASINO!!

 

N1 casinos have seen a million bucks from me this year alone. I never thought this would happen. 
 

now we wait. Hope you are well. 
 

J

[kayenne23]

its praise casino??? Wow! 

[Johnnygotthebone]

Just now, kayenne23 said:

its praise casino??? Wow! 

Yup. Just got email from Christopher. 4:30Am here. Awake LOL. 
 

praise casino. Yup. I am more shocked than you. 
 

i wagered over 150 k over two days.  No issues. All fine. Account verified. Email received. Then when the withdrawal was requested..... it all started. Very very frustrating. 

[kayenne23]

they verified me as well but never made a withdrawal there. Its supposed to be a new casino owned by n1 interactive ltd. and they start like this? Pheww. 

[Johnnygotthebone]

Complaint opened here. I just uploaded the email. Fully verified. Lmao. 
 

I’m reading the chat from yesterday. Y’all better take some Advil before if I post it on the complaint.  Just crazy stuff. 
 

hopefully they will respond. Hopefully it’s just a complete error on their part. Maybe from chat to payments to management someone misses something. Dunno. 
 

Believe it or not I’m more upset about the VIP rewards not being issued. Hope we are able to debate that as well. 

 

now we wait for them. 

[ValDes]

Hey Johnny, 

All good here mate, thanks for asking. Hope you are doing good in these weird times of pandemic. 

Okay man, I know you are upset and I know exactly how exuberant and emotional you can be, so kindly asking you to refrain from entering into too much public discussions and focus on your active AGCCS case. 

Based on our experience handling so many complaints affecting Operators working the N1 Interactive license, I guess that your issue will be resolved successfully and it's just a matter of time.  

[Johnnygotthebone]

First time N1 casino gets me. 
 

I hope it’s just a complete misunderstanding on their part. Hope they pay my 6000 and the 5k vip rewards and we move on. 

[cocopop3011]

Hi Johnny and welcome back, such a shame it isn't on better terms.

Yes, let's hope it is just a misunderstanding and you get your winnings soon! Hope you are your family are all well and keeping safe in this crazy ass world right now,

[Johnnygotthebone]

Hey coco. All good here. Never better.

 

these people are not gonna pay me. Watch. 
 

Every  little excuse. 
 

Go see complaint. Lmao. 
 

interac issues????  LOL. I sent them the proof from bank withdrawals for all five. I sent them the interac confirmation and transaction email. Lmao. 
 

Never ever did I see this. Even with rogue casinos. At least they were direct. 180 days verification. LOL. 
 

if I don’t get paid I’m gonna really really get upset. 
 

worst part..... I deposited more than I’m withdrawing. LOL. Surreal. 
 

anyway. 

[RazorX]

Your quite sane and they are holding out using those tactics which I'm sure we are all familiar with that is why I stopped moving a round so much over the years 

having to deal with situations like the one your describing bank statements from since before you were a member is just plain nuts what you want to do is grab 

whoever is in  charge nail the person their name location and etc .....and just hammer them round the clock with emails , chats , and etc . 

 

Maybe hire a few people to get involved find out where the manager lives and have somebody sleep on their lawn and knock on the door 24/7 round the clock 

you just basically got to live in their mind until they break or corner them using forums and publicity as they are trash we are dealing with so its all good they owe

you and will help you out here . 

[Johnnygotthebone]

LOL. Ty for the advice. 

[Johnnygotthebone]

https://www.askgamblers.com/casino-complaints/praise-casino-requesting-my-account-balances-and-transactions-and-refusing-to-pay-me#complaint_reply_form
 

 

the actual complaint. Just in case anyone wishes to follow. 

[Johnnygotthebone]

Well. It’s official guys. They stole my money. Yup. 5960 dollars were seized. They sent me some stupid email about anti ***** this and that *****!!! Nothing directed to me. Bqcially they are saying that I did smirking illegal... nice. 
 

i deposited 9700 dollars in one day there. 
I sent them proof without any doubt. 
 

i even sent them my salary!!!!

 

Monday morning I’m calling my lawyer. 
 

I’m calling my bank as well. If I am able to get my 9700 because I was a victim of a scam, better for me. Doubtful though. 
 

I am in awe that this has happened to me. Never thought that possible from an N1 casino. Unreal. 
 

What else can ask gamblers do? They stole my money. Without any justification. Just a Randall ***** fraud money laundering cheating whatever else it says email???? To me??? LOL. Little do they know how much I wager each month. Idiots.