IVI casino - Delayed payment from February 4th

[Vityanail]

On February 4, I issued 3 applications for payments. For 25000r. to the debit card.

They pour water in the chat. That these are temporary delays. That I have to wait.

On February 9, I wrote a letter to the finance department in the post office that I was expecting payment. I was paid 25,000 rubles on the same day. But two applications remained.

Then I emailed several times. To which I received the following stereotyped and vague answers:
—-
“We have received your letter.
There are some delays in transaction processing at the moment.
You can be sure that your request will not be ignored and will be processed as soon as possible. "

“We are familiar with your letter.
We need a little more time to process the request.
Thank you very much for your patience and understanding. "
—-
Then I wrote about the situation on the forum, where there is a representative of this casino.

A casino representative answered me and even made 2 more withdrawals.

(As soon as I was paid the first request for 25,000 rubles, I created an application for 14,500 rubles. And when I again began to ask for a withdrawal, I was not withdrawn 25,000 rubles, which were previously issued, but a new application for 14,500 rubles.)

History of my operations and withdrawal times.
02/04/2021. I applied for a withdrawal of 25,000 rubles- Received a withdrawal on 02/09/2021 (5 days)
02/10/2021. I applied for a withdrawal of 14,500 rubles - Received a withdrawal on 02/16/2021 (6 days)
02/04/2021. I applied for a withdrawal of 25,000 rubles - Received a withdrawal on 02/18/2021 (14 days)

02/04/2021. I applied for a withdrawal of 25,000 rubles - Pending (27 days)
02/16/2021. I applied for a withdrawal of 25,000 rubles - Pending (15 days)
02/18/2021. I applied for a withdrawal of 25,000 rubles - Pending (13 days)

I am writing here because the IVI`s Finance Department does not contact me either.
And I'm not the only one. There are at least 3 more people who have the same long delays in payments.

I would like to understand how to act in this situation. I hope the site representatives can help.

Who can I contact for help?

 

P.S. Sorry for the broken english. Translated via Google Translator.

 

 

[ValDes]

Hey there and welcome to the Forum of AskGamblers.  

I can see you've already submitted and AGCCS case so all you need to do now is wait patiently until we review your complaint. That process might take up to 96 hours, much faster usually.  

[Fiekie247]

I am suprised, IVI pays within 12 hours normally for me.