Your opinion about potential outcome in this case

[TimetobeUnited]

On 2/22/2021 at 11:21 AM, Blackjax said:

I hope my point does not derail the entire discussion which is going on but its really amazing that the OP here is trying to prove that the casinos are not trying hard enough to stop 'HIM' from gambling. Also the OP has not mentioned what methods is he following to stop himself from gambling. 

I AM NOT TAKING ANY CASINOS SIDE. I understand gambling addiction can ruin your and your families life but still to only talk about what casinos are doing to stop one person and not doing enough just for him is too hars. If you are going to self exclude and still open more account or if you use your significant others ID or your friends ID (probably not relevant in this case but still) to gamble. what exactly is the point of casinos efforts.  

This process will happen outside this forum. 

[Afi4wins]

Firstly, perhaps you already know and also realise that some casinos (regardless of being Curacao, MGA or UKGC licensed) are damn blardy slow in their responses to customers queries. This is even worse in cases like yours, whereby even a day's delay in their response could result in disastrous circumstances for an addicted gambler.

Secondly, no one here can safely say that the casino is at fault, for their no-action-taken, or even say that you are in the wrong, simply because you didn't use the self-exclusion tool first. The way I see it, you did the right thing by requesting for closure of your account by email, as I myself very recently have been told to do it that way in order to close my account. I had used their online Contact Form earlier on but that didn't do the trick, then they asked me to request it by email instead. Not really related to your case, but just to highlight how some casinos 'view' things and how they feel things should be done. For all I know, you may well have used that self-exclusion tool but yet it may not have worked for you, as per your intentions, as per what has happened before in a few other cases as well.

Anyway, if AGCCS cannot help you, then I would suggest that you make an official complaint to the casino's ADR representative for further adjudication.

[TimetobeUnited]

2 minutes ago, Afi4wins said:

Firstly, perhaps you already know and also realise that some casinos (regardless of being Curacao, MGA or UKGC licensed) are damn blardy slow in their responses to customers queries. This is even worse in cases like yours, whereby even a day's delay in their response could result in disastrous circumstances for an addicted gambler.

Secondly, no one here can safely say that the casino is at fault, for their no-action-taken, or even say that you are in the wrong, simply because you didn't use the self-exclusion tool first. The way I see it, you did the right thing by requesting for closure of your account by email, as I myself very recently have been told to do it that way in order to close my account. I had used their online Contact Form earlier on but that didn't do the trick, then they asked me to request it by email instead. Not really related to your case, but just to highlight how some casinos 'View' things and how they feel things should be done. For all I know, you may well have used that self-exclusion tool but yet it may not have worked for you, as per your intentions, as per what has happened before in a few other cases as well.

Anyway, if AGCCS cannot help you, then I would suggest that you make an official complaint to the casino's ADR representative for further adjudication.

Thanks for your reply. Yes, I am of course disappointed of the AGCCS not even trying to help me with the case, and especially not telling me in the rejection-answer that it is because they don't see any proof of me mentioning gambling issues but instead passes that information directly to ValDes who adds it publicly, like a try to offend me and my situation. I think that is not OK but that is my opinion. 

[pinnit2015]

Regardless of ins and outs, merits of self exclusion (and tbh i don't think asking to email in is sufficient for many reasons - it should be one click away), you need to get Bet Blocker or some other software to help moving forward and/or other support. It's only an assist though, you need to want to, otherwise the cycle repeats again and again.

In the UK we have gamstop, RG tools and things like BB: i really don't see what else casino's etc can do.

Good luck - try not to circle the drain re any addiction issues, it just prolongs the dealing with issues

[Afi4wins]

17 minutes ago, TimetobeUnited said:

Thanks for your reply. Yes, I am of course disappointed of the AGCCS not even trying to help me with the case, and especially not telling me in the rejection-answer that it is because they don't see any proof of me mentioning gambling issues but instead passes that information directly to ValDes who adds it publicly, like a try to offend me and my situation. I think that is not OK but that is my opinion. 

Well, you can't really point a finger at Valdes either mate, cos he's just saying what he thinks is right, or should be right.

Here's what I would do. If I want to close my account at any casino, my first method would be to use their online Contact Form, as this would be the fastest way they would get my message. If they reply back telling me to make a formal request via email, then I would follow up that way. However, some casinos do it this way, some don't. I had several of my accounts closed a few days ago simply by using that Contact Form, and those casinos happened to be Curacao licensed ones! So who says Curacao licensed casinos cannot be trusted??? 

In your case, your main intention was to permanently close your account at the casino as quickly as possible, simply due to your gambling addiction. This is a serious matter and should have been dealt with by the casino as soon as possible. That self-exclusion tool may work or may not work, or may even take a day or two to become activated, or may not work effectively at all even.

If I were you, I would definitely have used their Contact Form first, then immediately followed up with a request via email. There's is no provision in their self-exclusion tool for closing your account for an 'indefinite' (permanent) period of time, which some other casinos do have, so your best choice was still requesting it via email!

Anyone can argue otherwise and start pointing fingers, but only the right lawful people can say what is right and what is wrong, so let them decide for you. 

[TimetobeUnited]

On 2/22/2021 at 12:51 PM, Afi4wins said:

Well, you can't really point a finger at Valdes either mate, cos he's just saying what he thinks is right, or should be right.

Here's what I would do. If I want to close my account at any casino, my first method would be to use their online Contact Form, as this would be the fastest way they would get my message. If they reply back telling me to make a formal request via email, then I would follow up that way. However, some casinos do it this way, some don't. I had several of my accounts closed a few days ago simply by using that Contact Form, and those casinos happened to be Curacao licensed ones! So who says Curacao licensed casinos cannot be trusted??? 

In your case, your main intention was to permanently close your account at the casino as quickly as possible, simply due to your gambling addiction. This is a serious matter and should have been dealt with by the casino as soon as possible. That self-exclusion tool may work or may not work, or may even take a day or two to become activated, or may not work effectively at all even.

If I were you, I would definitely have used their Contact Form first, then immediately followed up with a request via email. There's is no provision in their self-exclusion tool for closing your account for an 'indefinite' (permanent) period of time, which some other casinos do have, so your best choice was still requesting it via email!

Anyone can argue otherwise and start pointing fingers, but only the right lawful people can say what is right and what is wrong, so let them decide for you. 

This process will happen outside this forum. 

[ValDes]

Hmm, too much talking and too few facts and proofs so far. 

@TimetobeUnited, why don't you post here all of your so-called 'problem gambling' emails and leave to the fellow forum members to decide whether any of these emails had anything to do with a genuine problem gambling related call for help OR it was driven by some other 'motives' (remember the win-win scenario )? 

[TimetobeUnited]

On 2/22/2021 at 2:53 PM, ValDes said:

Hmm, too much talking and too few facts and proofs so far. 

@TimetobeUnited, why don't you post here all of your so-called 'problem gambling' emails and leave to the fellow forum members to decide whether any of these emails had anything to do with a genuine problem gambling related call for help OR it was driven by some other 'motives' (remember the win-win scenario )? 

Hi again, 

[ValDes]

Not sure why you refuse to attach your emails but anyway... Seriously, have no further comments and will gladly leave for the fellow forum community to decide whether you had any genuine problem gambling issues here or simply playing... another type of game.. 

Further, I assume you have already filed an official complaint with the regulatory body, therefore, will wait for their decision. Good luck once again. 

[TimetobeUnited]

On 2/22/2021 at 3:39 PM, ValDes said:

Not sure why you refuse to attach your emails but anyway... Seriously, have no further comments and will gladly leave for the fellow forum community to decide whether you had any genuine problem gambling issues here or simply playing... another type of game.. 

Further, I assume you have already filed an official complaint with the regulatory body, therefore, will wait for their decision. Good luck once again. 

This process will happen outside this forum. 

[TimetobeUnited]

On 2/22/2021 at 3:39 PM, ValDes said:

Not sure why you refuse to attach your emails but anyway... Seriously, have no further comments and will gladly leave for the fellow forum community to decide whether you had any genuine problem gambling issues here or simply playing... another type of game.. 

Further, I assume you have already filed an official complaint with the regulatory body, therefore, will wait for their decision. Good luck once again. 

This process will happen outside this forum. 

[Blackjax]

Btw are you still gambling?

[TimetobeUnited]

On 2/22/2021 at 4:56 PM, Blackjax said:

Btw are you still gambling?

 

[ValDes]

Haha, I really like your style @TimetobeUnited, dodging the main point all the time...  

Again, if you are so convinced  in your thesis then why you keep refusing to share your emails with the forum community? Let them all review and decide whether these have anything to do with a genuine call for help coming from a problem gambler OR something else... Easy, fair and honest thing to do if you really wanted to hear our opinions in your so called 'case'....

Don't get me wrong, I'm really trying to help here, just hate when people are coming and asking but obviously not ready to hear. It doesn't mean I'm right of course, not at all, and I'll gladly admit my mistake if the MGA comes with a decision against the Operator.   

[TimetobeUnited]

On 2/22/2021 at 5:50 PM, ValDes said:

Haha, I really like your style @TimetobeUnited, dodging the main point all the time...  

Again, if you are so convinced  in your thesis then why you keep refusing to share your emails with the forum community? Let them all review and decide whether these have anything to do with a genuine call for help coming from a problem gambler OR something else... Easy, fair and honest thing to do if you really wanted to hear our opinions in your so called 'case'....

Don't get me wrong, I'm really trying to help here, just hate when people are coming and asking but obviously not ready to hear. It doesn't mean I'm right of course, not at all, and I'll gladly admit my mistake if the MGA comes with a decision against the Operator.   

This process will happen outside this forum. 

 

[blondie]

I personally feel like you're talking in circles. It's an unfortunate situation but it's not like any of us can help you and make the casino return your deposits. If you are a problem gambler, I would also advise to not spend your time on gambling forums as it could be a trigger.  In regards to my opinion on the outcome- you most likely won't receive your deposits back unless you have rock solid proof that they completely disregarded your communication. 

[pinnit2015]

Yeah, it's pretty much a matter of context as well with these things: seen judgements from the UKGC etc showing RG failings based on the number of deposits in a short time, there's been failings re lack of customer interactions etc. In this case here, from the chat extract; i don't think it's strong enough to even warrant the argument of 'well they should have done something sooner'. Whilst i don't think emailing in is particularly sufficient, there's nothing that precludes it tbh and coupled with the fact that have RG tools for even a buffer period until the full SE is implemented, doesn't provide much sturdy ground. 

I've heard guys getting a 'talk to the hand' by the regulator who have had much stronger cases than the one here so pretty much think the chances of anyone ruling in favour of this are close to zero.; in fact, they won't even consider it. 

[TimetobeUnited]

23 hours ago, blondie said:

I personally feel like you're talking in circles. It's an unfortunate situation but it's not like any of us can help you and make the casino return your deposits. If you are a problem gambler, I would also advise to not spend your time on gambling forums as it could be a trigger.  In regards to my opinion on the outcome- you most likely won't receive your deposits back unless you have rock solid proof that they completely disregarded your communication. 

What is the circle? 
 

 

 

[Afi4wins]

10 minutes ago, TimetobeUnited said:

3. Thanks for your involvement in this discussion. I am still waiting for the last decision from OP, but hey, their CS are too slow. 
 

Pardon me if I'm wrong (forgotten more like it), but your case is with an MGA licensed casino, right?

Well, I have just closed 22 accounts at various casinos, and the MGA ones are the SLOWEST to respond to my emails/Contact Form submission! Curacao casinos responded within minutes of receiving my closure request!

So, if anyone is dealing with MGA or UKGC casinos, be prepared to be IGNORED for several days!!!

[TimetobeUnited]

16 hours ago, Afi4wins said:

Pardon me if I'm wrong (forgotten more like it), but your case is with an MGA licensed casino, right?

Well, I have just closed 22 accounts at various casinos, and the MGA ones are the SLOWEST to respond to my emails/Contact Form submission! Curacao Casinos responded within minutes of receiving my closure request!

So, if anyone is dealing with MGA or UKGC casinos, be prepared to be IGNORED for several days!!!

 

[Afi4wins]

36 minutes ago, TimetobeUnited said:

Correct, it is MGA-license. But ValDes said that they press Curaçao-casinos more because the license isn’t as good as the MGA one?

A good license can be open to debate...depending on what issue is at hand. Where legal matters are concerned, yes, the Curacao Authority is known for its slowness in responding, and may not even respond at all in some cases. Perhaps they prefer to keep their hands clean and not get involve, which is wrong of course.

Where other matters are concerned, like customer support services for example, I have always gotten the best responses from Curacao licensed casinos, but only because they are owned and operated by reliable and reputable companies, such as Direx NV and now Dama NV too. Never mind the other operators though, I still don't trust them enough as yet, so I would only sign up at Direx NV or Dama NV casinos.

Take Philippines PAGCOR as another instance. It is only for Asian casinos, and is actually no better than the Curacao Authority where legal matters are concerned, but the best casinos that I have played at are a few of these PAGCOR licensed casinos, even beating European casinos hands down! 

[kayenne23]

the good thing with MGA is that you can filll out the form where you state the problem you got against the disputed casino. And then you gotta wait at least one month to have it resolved. I have personally used it couple years ago, against betat, where i won. And out of a sudden i received my winnings. Now, when it comes to curacao licences, the best one is the gaming curacao 365/JAZ.  Then its the usual curacao ANTILLEPHONE (8048/JAZ).  They used to have a complaint form, but from what i see now, its been taken down.

[TimetobeUnited]

1 hour ago, kayenne23 said:

the good thing with MGA is that you can filll out the form where you state the problem you got against the disputed casino. And then you gotta wait at least one month to have it resolved. I have personally used it couple years ago, against BETAT, where i won. And out of a sudden i received my winnings. Now, when it comes to curacao licences, the best one is the gaming curacao 365/JAZ.  Then its the usual curacao ANTILLEPHONE (8048/JAZ).  They used to have a complaint form, but from what i see now, its been taken down.

It is a good possibility to have tbh. 

I think we won't come any further in this discussion and this will be my last post, the plan is to wait for the operator to get back to me with their PoV on this situation and after that we will see what happens. 

Thanks everyone who was contribute to this discussion and I wish you all luck going in to the future, and remember, it is never to late to stop gambling :). I felt so much more energy during the last days than ever, even if I have this situation going on. I will never go back to that dark place which I think some of you are in, and I hope that you who thinks that you gambling too much  accept your losses and quit it. 

All the best. Time to be united. 

[Blackjax]

But please do keep coming back to the forum for inputs on other topics. Your guidance might help others.

Best of luck for your case and I wish god gives you strength to control yourself and you never gamble again.

[blondie]

@TimetobeUnited happy to hear you're feeling good. I wish you all the best and strength to keep not gambling!