Refund not paid

[Betty11]

I won 400 on very well casino but they refused to pay out saying I had duplicate account so I challenged them asking if this was the case why had they continued to take over a thousand pounds in deposits over many months and bombarded me with emails to deposit so they agreed to pay my winnings have the email as proof 

I had to verify account which I have done but now over a week later they are not responding to my emails and have closed my account so can’t access live  chat so I literally can’t make contact they have ignored over ten emails  please help what can I do

 

[ValDes]

On 11/7/2020 at 10:38 AM, Betty11 said:

I won 400 on very well casino but they refused to pay out saying I had duplicate account so I challenged them asking if this was the case why had they continued to take over a thousand pounds in deposits over many months and bombarded me with emails to deposit so they agreed to pay my winnings have the email as proof 

I had to verify account which I have done but now over a week later they are not responding to my emails and have closed my account so can’t access live  chat so I literally can’t make contact they have ignored over ten emails  please help what can I do

 

Hey there, 

Sorry to hear about your problem, but the reality is that as soon as accepted the Operator's terms, it's up to you to make sure that these terms won't be violated. Registering more than one account is a blatant violations of common online casino terms and there isn't much you can do here.  There is a tiny chance to get some/all of your deposits made while playing under the duplicate account but it depends on the relevant terms and conditions cause most of the operators have specific clauses covering such scenario and it's not working for you I'm afraid. 

[Afi4wins]

On 11/7/2020 at 4:38 PM, Betty11 said:

I won 400 on very well casino but they refused to pay out saying I had duplicate account so I challenged them asking if this was the case why had they continued to take over a thousand pounds in deposits over many months and bombarded me with emails to deposit so they agreed to pay my winnings have the email as proof 

I had to verify account which I have done but now over a week later they are not responding to my emails and have closed my account so can’t access live  chat so I literally can’t make contact they have ignored over ten emails  please help what can I do

 

In the first instance, is it true that you did open another account at the casino, knowingly or otherwise?