King Billy Casino, terms and conditions on Cash back policy???

[Afi4wins]

3 hours ago, niran said:

@Afi4wins Why do you feel like it will take months? it's already been 2 months so far since they sent the complaint over to the mga!

Honestly speaking mate, I'm not even sure if ThePogg is referring 'the regulator' to be MGA or CURACAO!

Your case has been so long winded, with so much info going back and forth, that I'm no longer sure where it stands now. If it's with MGA, hopefully this matter would get resolved soon enough, but if it's with Curacao...oh boy...nothing can be certain, they may not even respond!

I'm not trying to throw smoke on your case mate...just highlighting what may be probable to come. 

[niran]

I totally get where you're coming from brother and appreciate your input since you were the first supporter/help I got  from the start of this mess.

But the pogg who has tons of experience dealing with complaints, informed me that they are consulting with the MGA, I hardly think Duncan would make a mistake. 

But I do want to point out something that the MGA states when a casino is operating the same brand in another jurisdiction: 

      "Secondly, where the website of the MGA-licensed operation is also used in connection with a foreign licence, this shall be notified to the MGA forthwith, and such setup shall be allowed only in exceptional circumstances, where the MGA is satisfied that the regulatory objectives are not prejudiced thereby"

Therefore, I think I am protected by the mga because King Billy operates the same brand in malta and curacao!

 

 

[Afi4wins]

2 hours ago, niran said:

I totally get where you're coming from brother and appreciate your input since you were the first supporter/help I got  from the start of this mess.

But the pogg who has tons of experience dealing with complaints and informed me that they are consulting with the MGA, I hardly think Duncan would make a mistake. 

But I do want to point out something that the MGA states when a casino is operating the same brand in another jurisdiction: 

      "Secondly, where the website of the MGA-licensed operation is also used in connection with a foreign licence, this shall be notified to the MGA forthwith, and such setup shall be allowed only in exceptional circumstances, where the MGA is satisfied that the regulatory objectives are not prejudiced thereby"

Therefore, I think I am protected by the mga because King Billy operates the same brand in malta and curacao!

 

 

That's encouraging news indeed, so lets hope that nothing shall change that probability. 

[cocopop3011]

17 hours ago, niran said:

I totally get where you're coming from brother and appreciate your input since you were the first supporter/help I got  from the start of this mess.

But the pogg who has tons of experience dealing with complaints and informed me that they are consulting with the MGA, I hardly think Duncan would make a mistake. 

But I do want to point out something that the MGA states when a casino is operating the same brand in another jurisdiction: 

      "Secondly, where the website of the MGA-licensed operation is also used in connection with a foreign licence, this shall be notified to the MGA forthwith, and such setup shall be allowed only in exceptional circumstances, where the MGA is satisfied that the regulatory objectives are not prejudiced thereby"

Therefore, I think I am protected by the mga because King Billy operates the same brand in malta and curacao!

 

 

Keep us posted when you know more.

[niran]

12 minutes ago, cocopop3011 said:

Keep us posted when you know more.

will do!

[niran]

Anyone know why my case with the MGA maybe taking so long? I understand the pogg stated that in Dec they were corresponding with them. Anyone have any suggestions, I feel like King Billy maybe getting audited!

[kayenne23]

you complaint i suppose did not have any aggresive language in it. Right??? Cause if u have used it, mga rejects them without notifying the player. Ithink u should expect a response tthis month

[niran]

4 minutes ago, kayenne23 said:

you complaint i suppose did not have any aggresive language in it. Right??? Cause if u have used it, mga rejects them without notifying the player. Ithink u should expect a response tthis month

I'm not directly corresponding with the MGA, its the pogg. No I didn't use aggressive language with the pogg. it's been over three months so hopefully they will respond back this month. But do you have experience in why they would be taking so long?

[kayenne23]

i have experience directly with mga. No pogg involved. They assign the tasks per order. So by that i mean you need to wait in line, even pogg. They are usually more flexible and faster in summer. (1 month max to resolve it).  If you didnt have third party involved, i think it would be easier for you to contact them via chat and ask them about the investigation. If they closed chat on platform, you can call em or send em email.  They also send you an email when the investigation is starting and also u got a reference number within the email. 3 months passed sure, but when did pogg first contact mga about this matter? If they conctacted mga, 1 month ago, then you will wait. If its been 3 months since pogg first contacted mga, then this month you should have an update. 

[niran]

36 minutes ago, kayenne23 said:

i have experience directly with mga. No pogg involved. They assign the tasks per order. So by that i mean you need to wait in line, even pogg. They are usually more flexible and faster in summer. (1 month max to resolve it).  If you didnt have third party involved, i think it would be easier for you to contact them via chat and ask them about the investigation. If they closed chat on platform, you can call em or send em email.  They also send you an email when the investigation is starting and also u got a reference number within the email. 3 months passed sure, but when did pogg first contact mga about this matter? If they conctacted mga, 1 month ago, then you will wait. If its been 3 months since pogg first contacted mga, then this month you should have an update. 

they contacted the MGA on around Dec 20. If you check the last page I posted a pic of the confirmation that the pogg is consulting with them. 

[kayenne23]

35 minutes ago, niran said:

they contacted the MGA on around Dec 20. If you check the last page I posted a pic of the confirmation that the pogg is consulting with them. 

Then you need to wait until 20 March. If no response is given until then contact pogg and ask them about the complaint. If mga needs more time, it might take up to 6 months. So until june 20th. 

Ps. Before you ask why mga needs more time. Let me explain. Usually the department checks with casino and gives them time to assemble all the info and proof they need. So this is where the time takes place. Info and etc go back and forth and then dep. decides if casino is wrong or not.  That's all I have to say. 

[ValDes]

12 hours ago, kayenne23 said:

Then you need to wait until 20 March. If no response is given until then contact pogg and ask them about the complaint. If mga needs more time, it might take up to 6 months. So until june 20th. 

Ps. Before you ask why mga needs more time. Let me explain. Usually the department checks with casino and gives them time to assemble all the info and proof they need. So this is where the time takes place. Info and etc go back and forth and then dep. decides if casino is wrong or not.  That's all I have to say. 

Actually, this isn't quite true... Usually, The Operators will prepare and provide all the requested info, paperwork and/or evidence much faster than the given 30-day time frame, so the delays (if any) should be happening somewhere else along the line.  

[niran]

12 hours ago, ValDes said:

Actually, this isn't quite true... Usually, The Operators will prepare and provide all the requested info, paperwork and/or evidence much faster than the given 30-day time frame, so the delays (if any) should be happening somewhere else along the line.  

So what do you think the problem could be? 

[Blackjax]

10 hours ago, niran said:

So what do you think the problem could be? 

Maybe they are all laughing their heads off that there is a grown up adult somewhere who deposited $250 cashed out $ 8000. And then deposit that profit $8000 back which he got from his deposit of $ 250 and now wants a $7500 cashback. All in the same week.

[Afi4wins]

55 minutes ago, Blackjax said:

Maybe they are all laughing their heads off that there is a grown up adult somewhere who deposited $250 cashed out $ 8000. And then deposit that profit $8000 back which he got from his deposit of $ 250 and now wants a $7500 cashback. All in the same week.

BUT MIRACLES DO HAPPEN!!! 

[ValDes]

12 hours ago, niran said:

So what do you think the problem could be? 

Have no idea to be honest... Potential reason could be that your issue is actually referring to the King Billy's casino which is operating under a Curacao Master License but the problem has been somehow escalated to the MGA who's responsible for the King Billy's casino operating under the Maltese license... 

[niran]

9 hours ago, Blackjax said:

Maybe they are all laughing their heads off that there is a grown up adult somewhere who deposited $250 cashed out $ 8000. And then deposit that profit $8000 back which he got from his deposit of $ 250 and now wants a $7500 cashback. All in the same week.

I can still tell your mad bc you were super wrong, not my fault you have loser syndrome!!!

And the pogg could of easily dismissed my case but there are two reason stated on their website why they go to the MGA:

1. They told the casino to pay me and they refused to do so.

2. They are seeking to get the casino sanctioned bc they committed fraud.

Also, Duncan would of not made the mistake of going to the MGA if their was a jurisdictional issue he's more competent and has more experience then most. Also the MGA has said if a casino is operating the same casino in two diff. jurisdictions then the player protection is valid.

Why don't you ping @Ruslan_KingBilly and have him answer this question. They have committed fraud and deserve everything thats coming to them.

Also wanted to show you a pic I saved from casinomeister PAB manager when I showed him all the forged documents of this casino, and his response to that!

 

[Blackjax]

U r back to your old habits. Lying! Lying!Lying.

Posting edits which are out of context. This is one of the many reasons why you were kicked out of that forum.  

I hope you wake up from this dream someday.

Btw MGA is still laughing reading at your 'complaint'.

"Dude wants 7500 cashback for 250 deposit..."

[niran]

1 hour ago, Blackjax said:

U r back to your old habits. Lying! Lying!Lying.

Posting edits which are out of context. This is one of the many reasons why you were kicked out of that forum.  

I hope you wake up from this dream someday.

Btw MGA is still laughing reading at your 'complaint'.

"Dude wants 7500 cashback for 250 deposit..."

First of all I deposited over 30k those two weeks. Second you couldn't even afford to play the high stakes I play. Keep playing with your peenies buddy. 

Your deff. jealous bc of my case has far exceeded your loser mentality expectations!! Don't be mad at me bc your living a lonely life and need to get your anger out on others. lol!!!!

You deff. think you know more than Duncan the Pogg founder and adjudicator, please tell me where you get your knowledge from or even experience since you think you know more than him.

That screenshot of casinomeister has no editing in it, Max responded the proof I had of the forged documents your friend Ruslan cheated me. 

why don't you go ask your buddy @Ruslan_KingBilly and ask him why he's in hiding he's not even responding to complaints that people made about kingbilly on his thread at casinomester!!

You are clueless and troll people who  out smart you, but hey intelligence is not your strong suit I get it!!

[Blackjax]

31 minutes ago, niran said:

First of all I deposited over 30k those two weeks. Second you couldn't even afford to play the high stakes I play. Keep playing with your peenies buddy. 

Your deff. jealous bc of my case has far exceeded your loser mentality expectations!! Don't be mad at me bc your living a lonely life and need to get your anger out on others. lol!!!!

You deff. think you know more than Duncan the Pogg founder and adjudicator, please tell me where you get your knowledge from or even experience since you think you know more than him.

That screenshot of Casinomeister has no editing in it, Max responded the proof I had of the forged documents your friend Ruslan cheated me. 

why don't you go ask your buddy @Ruslan_KingBilly and ask him why he's in hiding he's not even responding to complaints that people made about kingbilly on his thread at casinomester!!

You are clueless and troll people who  out smart you, but hey intelligence is not your strong suit I get it!!

Look where you are with your big bets attitude. U have lost all your money. This money you are thinking about getting back is your last hope. Me on the other hand. I have my account full. Keep calling your friends and keep asking them for money. This is what gambling addiction does. You lose all your money and then you try to get your lost money back by dumb arguments. Try Gambling therapy.

[niran]

8 minutes ago, Blackjax said:

Look where you are with your big bets attitude. U have Lost all your money. This money you are thinking about getting back is your last hope. Me on the other hand. I have my account full. Keep calling your friends and keep asking them for money. This is what gambling addiction does. You lose all your money and then you try to get your lost money back by dumb arguments. Try Gambling therapy.

lol. you have no clue and say the dumbest thing thats probably why you have no bankroll like me! keep praying buddy with your loser arguments!! 

you must have no friends thats why you keep trolling people, your words explain how much of a sore loser you are and sad life you live.

look at the bank roll at the botttom. 20k buddy!!! 

shows you you know nothing about people. LOL!! who's the broke one now!!!

[Blackjax]

I hope one day you get a job.

[niran]

20 minutes ago, Blackjax said:

I hope one day you get a job.

See what I mean about you assuming things, and say the stupidest things. Dude you need a life, and friends!! 

Your arguments keep showing everyone how intelligent you are, its like you keep proving to be a sore LOSER!!

[Blackjax]

11 hours ago, niran said:

lol. you have no clue and say the dumbest thing thats probably why you have no bankroll like me! keep praying buddy with your loser arguments!! 

you must have no friends thats why you keep trolling people, your words explain how much of a sore loser you are and sad life you live.

look at the bank roll at the botttom. 20k buddy!!! 

shows you you know nothing about people. LOL!! who's the broke one now!!!

Point one I never called you broke I said you need a job. 

And you did prove my point. Before showing me the balance in bottom look at the time and date on top JANUARY 29, Friday, 9:44 AM. Gambling at that time of morning. You are on the dreadful path. Back off kid. Stop chasing losses. I hope and pray you ended up managing a cashout on this one. But I am also scared that you might have lost the money and thats why u r positing a month old screenshot. Whichever way just make the right decision nobody wins in the long run against casino and I am not tlking about your case. I am talking about your gambling habit. Best of luck.

[ValDes]

Guys! 

Kindly asking you all to watch for your language, please. Unlike some/most of the other major gambling related forums, here in AskGamblers we try to provide safe, friendly and calm forum atmosphere where everyone is welcome to share their honest and justified opinion. Therefore, we'll greatly appreciate if you stick to our forum culture of respecting the others and behaving in a respectful manner.   

Thank you!