Soucis paiement des gains dû au fournisseur mountberg sur plusieurs casinos.

[Karinette]

[ValDes]

Hey there and welcome to AskGamblers  

Not a French-speaking myself, so would greatly appreciate if you could shed more light on the issue, in English apparently, so that we could try to assist accordingly.  

Thanks. 

[Karinette]

Hello! Since mid-october, some mountberg casinos have been late in paying winnings following the implantation of a new payment processor. To date I am waiting for my payment date 16 from montecrypto which has been validated but not paid and I still do not know where they are because they no longer respond to emails. Thanks 

[Blackjax]

What payment method did you use?

If you used card, bank withdrawal or e wallet?

[Karinette]

Withdrawal by bank transfer.  I take a long time to answer because I French! Thank Google translation!!  

[Blackjax]

bank withdrawals can take up to 15 days. how many days since request for withdrawal?

btw do you have neteller or skrill?

 If u have neteller/skrill you can deposit 25  euro and you can withdraw all money in neteller/skrill.

[Karinette]

Withdrawal validated on 16 octobre. Il there has been an implementation of a new payment processor. But I do not know if the problem is solved because they no longer respond to emails. 

[Blackjax]

Do you have neteller or skrill?

[Karinette]

No. All mountberg casinos have been impacted ( montecrypto, viggoslots, banzai etc..) I don't think know if they have started to regularize payments because they no longer answer emails. 

[Blackjax]

Thats weird. A casino with no live chat and support email. I just checked their site and they have no support email. Just FAQs. But they seem like quite reputated. Have you tried calling  the phone number provided by the casino.

Btw is this your first cashout from Montecryptos?

[ValDes]

On 11/7/2020 at 3:01 PM, Karinette said:

Hello! Since mid-october, some mountberg casinos have been late in paying winnings following the implantation of a new payment processor. To date I am waiting for my payment date 16 from montecrypto which has been validated but not paid and I still do not know where they are because they no longer respond to emails. Thanks 

Hi again. 

Considering the nature of the described issue as well as the Operator's AGCCS history so far, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

Using AskGamblers Casino Complaints Service

Let us know in case you need further assistance. 

[Blackjax]

Can u allow the OP to post their complaint in french. Not sure english is her first language. Has been using google translate all this while

[ValDes]

Afraid not, we are not supporting French at this point unfortunately. 

[Karinette]

I will wait a few more days hoping that the problem is solved. Thanks anyway 

[Karinette]

Problem solved!  

[ValDes]

Great, happy to hear that! Thanks for the update and happy spinning.  

[Gibibecca]

 

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