bcasino help

[theaog]

Hi i recently joined bcasino and deposited £70 and got £140 my wagering requirements where £5500 i played all day and managed to get to roughly over £800 so i messaged support to ask them what my cash balance was and he said he could not tell me,i asked what my wagering balance was as there is nowhere on the site where you can check that he gave me balance and i kept on wagering i was wagering for a while and i messaged support again with a balance of £820 and asked if i would be contacted or notified when my wager was complete he said yes we notify,so i carried on i had worked out that worse case scenario i have £200 to withdraw,i wagered all the way down to £190 and had to stop as i had received nothing,so i contacted support again as i realised i was still under wager,the support was trying to get me to withdraw the £190 from my account i told him i wanted the money back they have took,it was passed to a supervisor 2 days ago stating they will resolve within 8 weeks,I am still under wager and have currently wagered over £7200, £5400 of that was on 1 slot i played 6 slots, any advice anyone please? Screenshots attached.Also when i first started wagering i was using the slot diamond inferno which i was winning quite a bit on,i had a break when i returned and tried to play it again low and behold the game wasn't available in my region thought that was strange as i'd been playing it for over a hour and i don't use vpn.

[ValDes]

Hey there and welcome to AskGamblers Forum

Considering the nature of the issue described in your post, I'm afraid you shall have to wait for the casino official response as there are too many unclear details which makes it almost impossible for any of us to provide adequate feedback on the matter. 

Keep us posted. 

[theaog]

This has been fully resolved by bcasino it was an error in communication,

 this can now be closed thanks.

[ValDes]

Happy to hear that and thanks for the update. 

Topic closed.