Is it normal for casino to ask for unedited bank statement

[Leanne0308]

I’ve completed verification and a withdrawal was approved. Upon checking my bank it hasn’t arrived yet. When I queried this with the casino they asked for a bank statement from 27th until today. I asked if I was able to provide screenshots from my banking app, she said yes. So before I sent I edited (blacked out only the dollar amounts). After viewing she then requested a pdf copy of my latest bank statement. I’m uncomfortable doing this because I’ve not been required to do this before. Is it a usual practice when making an inquiry. I have no issue with them checking to make sure I’m not scamming a double payment. But surely they don’t need this to be able to tell me what date they sent funds. Sorry if I’m wrong topic. 

[pinnit2015]

Don't give them more information than required - they've no requirement to see other payments, ins or outs, to your account or what they're for.

Even asking for a PDF is hardly foolproof - PDF editor you could write what you wanted and then send it - never understand why casinos think a PDF is unalterable - not as if it's blockchain. 

I had it once happen to me - for a week we went back and forth as i scanned out anything that wasn't their business - they said no, no, no and then yes at the end. 

[cocopop3011]

2 hours ago, Leanne0308 said:

I’ve completed verification and a withdrawal was approved. Upon checking my bank it hasn’t arrived yet. When I queried this with the casino they asked for a bank statement from 27th until today. I asked if I was able to provide screenshots from my banking app, she said yes. So before I sent I edited (blacked out only the dollar amounts). After viewing she then requested a pdf copy of my latest bank statement. I’m uncomfortable doing this because I’ve not been required to do this before. Is it a usual practice when making an inquiry. I have no issue with them checking to make sure I’m not scamming a double payment. But surely they don’t need this to be able to tell me what date they sent funds. Sorry if I’m wrong topic. 

If it is a reputable casino, I personally would not have an issue provifing a bank statement that had not been edited. Did you just cross out the amounts as opposed to where the payments had gone?

[ValDes]

Depends on the operator's license mostly... For example, lots of Curacao based operators will ask for your unedited/uncropped/unmasked banking and/or e-wallet statements in order to confirm the existence of transactions to and from other players registered with the same casino. 

[cocopop3011]

@Leanne0308 Did you decide how you were going to proceed?