Stay Away From Ecopayz

[RazorX]

Ok Guys , 

I've heard it all lately about the only thing that hasn't happened is the coming of the lord but anyway so today I went

to log into my Ecopayz account and wanted to change a simple detail like my phone number and I was presented with a support 

agent who was clearly either drunk or didn't know their job properly : also we are talking about an E Wallet Online Service where 

100's of thousands of dollars pass through every day . 

Well I tell you now after having my gold account closed for reasons unknown outside of a policy breach I wouldn't bank a cent there 

and all i did was correct one person about their ignorance telling them about some identification that they thought was from 2013 in their

tiny little mind which was in fact 2023 which I verified and next moment the account was closed with the citing  of a random PSI Payments policy 

which they couldn't name . 

 

All I can say is luckily I didn't have any money stashed in there upto the 100,000 euro max ....as far as I can see the only policy i've breached is stepping 

on someones ego and that's not the environment I'll be keeping any money or telling clients about if they can simply close an account in "5 minutes" that's 

right 5 minutes after I corrected them about a simple mistake the account was closed : I use to have to deal with that kind of nonsense when I first started playing 

with online casino's with third rate casinos let alone a professional E-Wallet Service that clearly needs a kick up the butt . 

I mean what faith is there at this point in terms of trust ....lets see so I've got say 70k euro in my account ....Oh lets just activate a random policy which we won't name 

and well you see where this is going . 

Theories ? 

[Flatzem]

2 hours ago, RazorX said:

Ok Guys , 

I've heard it all lately about the only thing that hasn't happened is the coming of the lord but anyway so today I went

to log into my Ecopayz account and wanted to change a simple detail like my phone number and I was presented with a support 

agent who was clearly either drunk or didn't know their job properly : also we are talking about an E Wallet Online Service where 

100's of thousands of Dollars pass through every day . 

Well I tell you now after having my gold account closed for reasons unknown outside of a policy breach I wouldn't bank a cent there 

and all i did was correct one person about their ignorance telling them about some identification that they thought was from 2013 in their

tiny little mind which was in fact 2023 which I verified and next moment the account was closed with the citing  of a random PSI Payments policy 

which they couldn't name . 

 

All I can say is luckily I didn't have any money stashed in there upto the 100,000 euro max ....as far as I can see the only policy i've breached is stepping 

on someones ego and that's not the environment I'll be keeping any money or telling clients about if they can simply close an account in "5 minutes" that's 

right 5 minutes after I corrected them about a simple mistake the account was closed : I use to have to deal with that kind of nonsense when I first started playing 

with online casino's with third rate casinos Let alone a professional E-Wallet Service that clearly needs a kick up the butt . 

I mean what faith is there at this point in terms of trust ....lets see so I've got say 70k euro in my account ....Oh lets just activate a random policy which we won't name 

and well you see where this is going . 

Theories ? 

you can leave a review at trustpilot. https://www.trustpilot.com/review/ecopayz.com

so many negative reviews there lately!

 

 

[ValDes]

Hey @RazorX,

EcoPayz are regulated by FCA so my guess is they found some really solid reason to act in the way which you described in your post. Anyway, here you can find useful info about complaining from FCA regulated firms/companies - https://www.fca.org.uk/consumers/how-complain

Good luck and keep us posted.

[RazorX]

On 7/27/2020 at 10:12 PM, ValDes said:

Hey @RazorX,

EcoPayz are regulated by FCA so my guess is they found some really solid reason to act in the way which you described in your post. Anyway, here you can find useful info about complaining from FCA regulated firms/companies - https://www.fca.org.uk/consumers/how-complain

Good luck and keep us posted.

Greetings ValDes  : 

 

Indeed there are many reasons why I joined them originally though for some reason things seemed to have deteriorated over the years 

I'm still awaiting their explanation of the policy breach I'm just glad I didn't have any funds in there I mean a five minute investigation 

that's ludicrous . 

I've looked at the policies there's nothing in there that involves a breach I just wouldn't deal with them full stop without any kind of 

real process for an account closure and follow up communication what assurances are there of any security long term ? . 

 

((btw it was a dual account an affiliate account also these guys are literally slitting their own throats))

 

And from what I've read here I'm just glad I never put anything in there to be honest : https://www.trustpilot.com/review/ecopayz.com

The FCA must have a slight headache from complaints I would imagine . 

[RazorX]

Ok this is how arrogant these guys are and ignorant they communicate that they will tell a long 

standing member and affiliate of ecopayz that they will communicate specifics and take weeks 

to figure out a response then provide this . 

The account closure happened within five minutes which means they haven't actually considered anything properly 

they made an the spot decision now what assurances do they offer us all of similar treatment and with their obvious 

poor communication skills I doubt people are going to risk using the service I'd sooner trust a third world barkeep with 

holding onto a suitcase of money .

 

I don't use ewallet services anymore anyway the loss of the debit cards and ridiculous procedures for withdrawals was 

just game over for me so yeah over ten years of deposits and even advertising the buggers just for a five minute dress down 

won't be submitting a complaint will just be steering clear of your operation all together and I can name 127 others who are 

now doing the same Ecopayz your ignorance and lack of vision cost you dearly . 

[ValDes]

Hmm, quite an usual scenario for an e-wallet issue tbh... Any chance they might have found some irregularities with your verification paperwork recently? 

[RazorX]

38 minutes ago, ValDes said:

Hmm, quite an usual scenario for an e-wallet issue tbh... Any chance they might have found some irregularities with your verification paperwork recently? 

I decided to start depositing again recently and there was an issue with updating an old number then the issue with the outdated identification came up which 

didn't make sense because the same drivers license was still on file that doesn't expire till 2023 but for some reason in their system it showed as being 2013 

according to a live support chat so I just sent in a scan showing the expiry date and then .....next minat the account was closed is the weirdest thing i've ever heard of 

as it was never requested at an earlier stage when I was doing business with them I don't ....make mistakes like that . 

 

But they made up in their minds that I was in the wrong and went ahead with their decision the only thing irregular ValDes is their inability to maintain 

their records correctly I mean 2023 means 2023 not 2013 ::shrugs:: its got me beat but I'm just leaving it good luck too em  : also they only responded after

the trust pilot review just awesome communication and customer service skills there .