Skrill rating on trustpilot is what now?

[Flatzem]

went to see how Skrills rating is on trustpilot and to my surprise, somehow they have managed to get it to 4.5/5, now there are 13,478 total of reviews.

I remember skrill and neteller having shocking low ratings,,,,, but it seems thousands of new reviews from what looks like Indian names.

have managed to raise their rating to 4.5/5.... amazing. In between the green 4star and 5star"good reviews" you will still find the red gems 1 star "bad rating reviews".

anyways the insane contrast reading the good reviews vs the bad reviews....... is like people experiencing doing business with a different company. You got people praising it like crazy and then you have people saying to avoid it like the plague and calling it a scam. Then there is someone who gave it 5 stars and said "worst very much"

someone else gave it 5 stars and said "The problem is I can not send money direct to a thrid party this generates double fee ..... " then why give it a 5 star rating

some reviews have this next to them "Skrill reported this review for breaching of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes.

another reviewer said : "Don't use this thing it's nonsense the fee it's too much and you won't be able to withdraw to your bank account"

another said: "Why are they asking for my social security number, along with my passport and other official government documents? This site makes me nervous. I have never had to do this with paypal or other sites. Huge concern!!!!!! "

what about this one "tried to register with these people they just kept refusing the passport pictures and driving licence i sent constantly stating they were blurry..Had a very similar problems with a firm called lebara money they only seemed interested in transfers to from India "

or how about this one " At first,I asked skrill to refund my transfer 865€ to my beneficiary.But it shows the payment is pending.
I asked the skrill help team for refund and they told me to deposit 450€ to my skrill wallet.
After I deposit 450€ to my skrill wallet.The money quickly transferred to liconagenoveva1971 gmail US address by skrill help team and nothing repay to me.
And then,they inactivate my account.
The more interesting thing is UK financial ombudsman service says it'll take three months or more to deal with this case.And UK police.....still pending this case."

 

meanwhile Neteller has only 722 reviews, rating is BAD, 1.5 stars out of 5.

Skrill and Neteller are both part of Paysafe Group.

 

 

[Afi4wins]

Well, both Neteller and Skrill (and perhaps including Paysafe Card too in the future) have seen countless fraud cases and abuses from users. Not to be prejudicial, but I think most of the cases occurred in Europe. So, it is not surprising that new European members would face a really hard time to sign up with these eWallet providers.

I have been using Neteller for many years, but since I got my Skrill account verified and active, I have stuck with Skrill ever since. Transfer fees are much less than at Neteller, but best of all, for me at least, is the very fast bank wire transfers - Skrill usually takes 1 day, sometimes 2 days, rarely 3 days, to transfer my money into my local bank account, and charge about USD6.75 per transfer. Neteller on the other hand, takes 3 days at best, 5 days usually, and charge over USD12 per transfer. Skrill, to me, has IMPROVED BY LEAPS AND BOUNDS, and it is the ONLY eWallet that I would use! 

The trick to be safe is...NEVER LEAVE A LOT OF CASH IN YOUR EWALLET ACCOUNT!

[Fiekie247]

I must admit they have improved some things

Security and forced 2FA on everyone - For every transaction you need to provide Skrill/Neteller verification code via email or mobile, and if you do via email, they need you 6 digit pin as well and it helps, but frustrating at the same time. Even if you trust a device, it still ask the next time you transaction from the same trusted device. Same applies when logging into your account.

Support - Their turn around time is now 24 hours on average for me, however maximum now up to 48 hours.

Failed login attempts - If you had 3 login attempts, they request you to change your password. Then for about 2 weeks continuously, every 3rd or 4th day you randomly need to change your password for security reasons. Once the 2 weeks past this "Constant password change" falls away and you continue as per normal.

Verification - You cannot do much anymore if you are not verified. Also if you have a newly skrill created account you cannot send funds unless paying 50% fees of the amount you are sending. So they enforcing you to make a deposit and then transact within small limits until you verified.

I have experienced all of this, when I opened my Wife a skrill account. So they are slow improving, if only they could offer live chat, as I see that is only for Bronze Members and upwards.

 

[RKovacc]

I got scammed with Skrill few years ago and lost around $200 on my wallet, so I don't even want to get back to it

[Flatzem]

6 hours ago, Afi4wins said:

Well, both Neteller and Skrill (and perhaps including Paysafe Card too in the future) have seen countless fraud cases and abuses from users. Not to be prejudicial, but I think most of the cases occurred in Europe. So, it is not surprising that new European members would face a really hard time to sign up with these eWallet providers.

I have been using Neteller for many years, but since I got my Skrill account verified and active, I have stuck with Skrill ever since. Transfer fees are much less than at Neteller, but best of all, for me at least, is the very fast bank wire transfers - Skrill usually takes 1 day, sometimes 2 days, rarely 3 days, to transfer my money into my local bank account, and charge about USD6.75 per transfer. Neteller on the other hand, takes 3 days at best, 5 days usually, and charge over USD12 per transfer. Skrill, to me, has IMPROVED BY LEAPS AND BOUNDS, and it is the ONLY eWallet that I would use! 

The trick to be safe is...NEVER LEAVE A LOT OF CASH IN YOUR EWALLET ACCOUNT!

what is considered a lot ? how come streamers can have 50K or more euros in their accounts? and they have it in there on a daily basis.. sometimes falling under that amount sometimes going above it.. I know there have been cases where these streamers got their accounts hacked... and people messed around with them cause they would do things such as people would make their passwords needing to be reset etc.

[Flatzem]

2 hours ago, RKovacc said:

I got scammed with Skrill few years ago and Lost around $200 on my wallet, so I don't even want to get back to it

did someone get access to your skrill account and transfer it out to someone? or sometimes I read that skrill will block an account and then they will charge some fees until it is empty.

[Flatzem]

5 hours ago, Fiekie247 said:

I must admit they have improved some things

Security and forced 2FA on everyone - For every transaction you need to provide Skrill/Neteller verification code via email or mobile, and if you do via email, they need you 6 digit pin as well and it helps, but frustrating at the same time. Even if you trust a device, it still ask the next time you transaction from the same trusted device. Same applies when logging into your account.

Support - Their turn around time is now 24 hours on average for me, however maximum now up to 48 hours.

Failed login attempts - If you had 3 login attempts, they request you to change your password. Then for about 2 weeks continuously, every 3rd or 4th day you randomly need to change your password for security reasons. Once the 2 weeks past this "Constant password change" falls away and you continue as per normal.

Verification - You cannot do much anymore if you are not verified. Also if you have a newly skrill created account you cannot send funds unless paying 50% fees of the amount you are sending. So they enforcing you to make a deposit and then transact within small limits until you verified.

I have experienced all of this, when I opened my Wife a skrill account. So they are slow improving, if only they could offer live chat, as I see that is only for Bronze Members and upwards.

 

I logged into my account now and it is asking me for a mobile number and won't let me do anything until I provide them with this , it says : to keep your account secure we need your phone number, we will send an SMS (text message) to this phone for verification purposes. Not only do ewallets require mobile numbers these days but also banks and email companies. They all want to do verification via SMS. Email is no longer good enough.

[Flatzem]

I was just checking the skrill fees page and wanted to show some hefty 150eur fees.

Provision of inaccurate or untruthful information and lack of cooperation fee (s. 4.5)	up to EUR 150
Chargeback fee (s. 8.3)	EUR 25 per chargeback
Attempted cash upload fee (s. 8.12)	EUR 10 per upload
Prohibited Transactions fees (s. 11)	up to EUR 150 per instance
Reversal of a wrong transaction fee (s. 12.7)	up to EUR 25 per reversal attempt

[cocopop3011]

9 hours ago, RKovacc said:

I got scammed with Skrill few years ago and Lost around $200 on my wallet, so I don't even want to get back to it

I have also had the same experience unfortunately! Unauthorised access into my account on Christmas day and all the money was transferred out of there. Took my about three months to get it back. 

[Flatzem]

1 hour ago, cocopop3011 said:

I have also had the same experience unfortunately! Unauthorised access into my account on Christmas day and all the money was transferred out of there. Took my about three months to get it back. 

did they ever tell you to what country the money went to ?

[Afi4wins]

4 hours ago, Flatzem said:

did they ever tell you to what country the money went to ?

Neteller/Skrill would never tell you where the money has gone to, or to whose account it was transferred to. Confidentially issue I guess.

In my case, they could only tell me that my Neteller account was used to purchase goods online, at two places, one with a French company name, the other an electronics company. No other details were given. Obviously, the hacker got into my account, used my details to make the purchases, but gave European addresses for the delivery of the items. Every step of the transactions could be traced back, so I finally got my money back.

[Flatzem]

1 hour ago, Afi4wins said:

Neteller/Skrill would never tell you where the money has gone to, or to whose account it was transferred to. Confidentially issue I guess.

In my case, they could only tell me that my Neteller account was used to purchase goods online, at two places, one with a French company name, the other an electronics company. No other details were given. Obviously, the hacker got into my account, used my details to make the purchases, but gave European addresses for the delivery of the items. Every step of the transactions could be traced back, so I finally got my money back.

yeah I suppose the thieves/hackers need their privacy/confidentiality.  It really seems like they are protecting them. How about giving the account holder the ability to block logins from all countries except your own? that would cut down on so many incidents where people get into accounts when they shouldn't.

[Flatzem]

a few reviews mention that when you deposit with mastercard then there are certain limitations.

[Flatzem]

they shouldn't be charging a fee (1%) for depositing to your skrill/neteller account with paysafe vouchers,,,, cause it is owned by the paysafe group of which skrill and neteller are part of. I know there are some casinos that charge a fee (maybe around 2%) if you deposit with paysafe vouchers, this really shouldn't exist. Putting fees on deposits is not on or on withdrawals.

[cocopop3011]

On 7/22/2020 at 9:56 PM, Flatzem said:

did they ever tell you to what country the money went to ?

Support were terrible! It was actually a really horrible time for me, it was Christmas Day!! I didnt notice until after boxing day, I had left money in the account to use in the January sales to get stuff for the kids. When I checked my account it had gone. I didn't notice the the email of the transfer on chriistmas day because I hadn't even checked my emails that day. 

I had like £34 refunded within maybe a week or so and then an absolute nightmare to get the rest back.

[RKovacc]

12 hours ago, cocopop3011 said:

Support were terrible! It was actually a really horrible time for me, it was Christmas Day!! I didnt notice until after boxing day, I had left money in the account to use in the January sales to get stuff for the kids. When I checked my account it had gone. I didn't notice the the email of the transfer on chriistmas day because I hadn't even checked my emails that day. 

I had like £34 refunded within maybe a week or so and then an absolute nightmare to get the rest back.

+ for terrible support, their approach was so fn incorrect in my situation...

[RKovacc]

On 7/22/2020 at 12:40 PM, RKovacc said:

I got scammed with Skrill few years ago and Lost around $200 on my wallet, so I don't even want to get back to it

btw, I haven't received these 200 back

[ValDes]

Those being longer with us can easily confirm I wasn't among Skrill biggest fans... But, in the name of all fairness, they have changed a lot in the last 12-18 months and are now offering some really great e-wallet service.  Of course, the biggest issue and concern with their operation - the support service, is still present and you can expect huge delays in their responses and assistance which sucks big time. 

Just my two cents... 

[cocopop3011]

On 7/27/2020 at 11:07 AM, ValDes said:

Those being longer with us can easily confirm I wasn't among Skrill biggest fans... But, in the name of all fairness, they have changed a lot in the last 12-18 months and are now offering some really great e-wallet service.  Of course, the biggest issue and concern with their operation - the support service, is still present and you can expect huge delays in their responses and assistance which sucks big time. 

Just my two cents... 

Most of us here who have talked about this company in length over the last 8 years or so have all agreed to this. Whole heartedly. I have always said their biggest downfall is their support. Why they have not invested a ton of cash into employing staff who actually care about their job and who actually know what they are doing is beyond me! They also need staff that are completely fluent in English but don't even get me started on this...

How can a company as big as this not know what their biggest downfall is? I really will never understand it. 

[Afi4wins]

1 hour ago, cocopop3011 said:

Most of us here who have talked about this company in length over the last 8 years or so have all agreed to this. Whole heartedly. I have always said their biggest downfall is their support. Why they have not invested a ton of cash into employing staff who actually care about their job and who actually know what they are doing is beyond me! They also need staff that are completely fluent in English but don't even get me started on this...

How can a company as big as this not know what their biggest downfall is? I really will never understand it. 

That may be true a few years ago, my dear, but from what I am experiencing now, I have no complaints whatsoever on Skrill's customer support. Their notification system is almost instantaneous, but their email replies do take up to 1 day to get them, but it's still better than 1 or 2 weeks from years ago! Their written replies in English to me isn't bad at all.

Or maybe it's still bad for European customers? 

[Flatzem]

is Skrill (and perhaps Neteller?) the only two ewallets that require people to take a bloody selfie holding some ID next to their face. What sort of insanity is this. Now there are some people that are joined to their twin (conjoined twins) and thus have a body with two heads, what would skrill do then in such cases?! These types of people have to pass two drivers license tests.

[ValDes]

9 hours ago, cocopop3011 said:

Most of us here who have talked about this company in length over the last 8 years or so have all agreed to this. Whole heartedly. I have always said their biggest downfall is their support. Why they have not invested a ton of cash into employing staff who actually care about their job and who actually know what they are doing is beyond me! They also need staff that are completely fluent in English but don't even get me started on this...

How can a company as big as this not know what their biggest downfall is? I really will never understand it. 

 

7 hours ago, Afi4wins said:

That may be true a few years ago, my dear, but from what I am experiencing now, I have no complaints whatsoever on Skrill's customer support. Their notification system is almost instantaneous, but their email replies do take up to 1 day to get them, but it's still better than 1 or 2 weeks from years ago! Their written replies in English to me isn't bad at all.

Or maybe it's still bad for European customers? 

Skrill's biggest Support headquarter is located in Sofia, Bulgaria  

Regardless, in the name of all fairness, despite their positive progress IMHO, the speed and  quality of their support service is still far away from where it needs to be considering the scales of their business and operations worldwide. For example, I'm VIP customer for years but rarely got my issues resolved into less than 3-4 business days which is ridiculous by all standards.   

[ValDes]

7 hours ago, Flatzem said:

is Skrill (and perhaps Neteller?) the only two ewallets that require people to take a bloody selfie holding some ID next to their face. What sort of insanity is this. Now there are some people that are joined to their twin (conjoined twins) and thus have a body with two heads, what would skrill do then in such cases?! These types of people have to pass two drivers license tests.

I'm all for these additional security and verification actions... Both Skrill and Neteller have been used by far too many fraudsters over the years and that's the main reason why so many casino operators bonus banned these two e-wallets... 

[Fiekie247]

On 7/27/2020 at 12:07 PM, ValDes said:

Those being longer with us can easily confirm I wasn't among Skrill biggest fans... But, in the name of all fairness, they have changed a lot in the last 12-18 months and are now offering some really great e-wallet service.  Of course, the biggest issue and concern with their operation - the support service, is still present and you can expect huge delays in their responses and assistance which sucks big time. 

Just my two cents... 

Support is the worst part, but security etc is top-notch these days.

I just logged a query with them, and they gave me a typical response 2 days later without answering any of my questions - See below

 

Since the 16th of July, I have transacted around 820 euros so far. How much is needed before 31 July to become VIP?

 

Questions:

 

1 - What are eligible transactions to count towards reaching VIP?

 

2 - Below email says Transact 1751 euros by 31st July. Does that mean I sent 1751 euros to merchants and people? or Merchants only?

 

3 - Below email says Transact 1751 euros by 31st July. Does this mean I transact only when money I sent to merchants or people or money coming to my account from merchants as well?

 

Hope you can give clear answers to the above questions and not copy and paste from your terms, as the terms do not explain everything clearly.

 

Thanks.

 

Regards,

 

Shafiek

 

Then I got this typical response without answering any of my questions really specifically

Dear Shafiek Samsodien,

Thank you for contacting the Skrill Help Team.    Please, be advised that offer our check, in order to be accepted for membership of the Skrill VIP Programme, you need to make Eligible Transactions totalling €6,000 or more in a Quarter, which means for 3 months to make eligible transactions and automatically you will become a VIP customer.   I just left it there and did not bother to respond, but gave a bad customer rating.