Genesis Global Limited Casino - UK license suspended

[Fiekie247]

So,

Genesis Global Group of casinos had their UK license suspended with immediate effect, following an investigation from the UKGC on the basis that:

The Commission may review any matter connected with the provision of facilities for gambling as authorised by an operating licence if the Commission—

(a)has reason to suspect that activities may have been carried on in purported reliance on the licence but not in accordance with a condition of the licence,

So many brands affected, Sloty, Spinit, Genesis, Casino Cruise etc.

Sounds to me like Compliance issues here.

https://www.gamblingcommission.gov.uk/news-action-and-statistics/news/interim-suspension-of-operating-licence-genesis-global-limited

[cocopop3011]

12 hours ago, Fiekie247 said:

So,

Genesis Global Group of casinos had their UK license suspended with immediate effect, following an investigation from the UKGC on the basis that:

The Commission may review any matter connected with the provision of facilities for gambling as authorised by an operating licence if the Commission—

(a)has reason to suspect that activities may have been carried on in purported reliance on the licence but not in accordance with a condition of the licence,

So many brands affected, Sloty, Spinit, Genesis, Casino Cruise etc.

Sounds to me like Compliance issues here.

https://www.gamblingcommission.gov.uk/news-action-and-statistics/news/interim-suspension-of-operating-licence-genesis-global-limited

Wow!! I did not know about this. Thanks for posting it in here, guess we will have to see the outcome of this one.

[Fiekie247]

7 hours ago, cocopop3011 said:

Wow!! I did not know about this. Thanks for posting it in here, guess we will have to see the outcome of this one.

Yeah got a notification about it yesterday. Surprised myself about this one.

[cocopop3011]

13 hours ago, Fiekie247 said:

Yeah got a notification about it yesterday. Surprised myself about this one.

Yep definitely a shocker this one! I wonder what the breach was...

[Fiekie247]

13 hours ago, cocopop3011 said:

Yep definitely a shocker this one! I wonder what the breach was...

Compliance issues. Not meeting conditions of the license

[ValDes]

Thanks for sharing Fiekie-san.

Definitely not surprised, just check the AGCCS history for any of their brands.  

Full list of all their brands here - https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/45235

[cocopop3011]

On 7/27/2020 at 10:52 AM, ValDes said:

Thanks for sharing Fiekie-san.

Definitely not surprised, just check the AGCCS history for any of their brands.  

Full list of all their brands here - https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/45235

Well well well!! I never knew any of that! 

[RedPhantom1982]

I've asked the UKGC if, after their investigation is complete, they will publish their findings and I got a reply along the lines of they can't give any details at present, however, when their investigation is complete and a decision made, they will make it public. 

I also asked genesis directly what the suspension was for and no, I didn't think they'd fess up and tell me evrlerything lol but i emailed as a reply as they emailed me initially to inform me as a player their licence was suspended and they expressed a keen desire to be specific as to the reasons but said "However, due to the UKGCs active Investigation..." 

Anyone know of a better update as the initial action by the commission was an interim licence suspension. 

[ValDes]

Hey there @RedPhantom1982  

Unfortunately,  still no sign from real facts coming from the relevant source as of yet... Hopefully, UKGC will update any time soon. 

Of course, there are certain rumors and speculations regarding the reason behind the license suspension varying from non-LCCP compliant casino workflows concerning KYC to failed SE policies... Wouldn't believe any of these prior hearing the UKGC official stance on the matter.   

[pinnit2015]

Can't see them coming back.

Good riddance: a casino group, on a par with Progress Play for stalling tactics, who deserve to run aground. 

Land Ahoy. 

[pinnit2015]

It'll be SE/RG - it's the only thing that the UKGC get up for in the mornings.

Players waiting 14 days for withdrawal processing? Not so much. 

[ValDes]

17 minutes ago, pinnit2015 said:

It'll be SE/RG - it's the only thing that the UKGC get up for in the mornings.

Touche! 

[RedPhantom1982]

these people have taken over £1000 from my Cash balance claiming that despite my completing wagering requirements and the entire monies being transferred from bonus to cash that, upon my attempt to withdraw & £501 they informed me the win from free spins is capped at 100 (which is not relevant because it was from a deposit match bonus)  and they removed all of my cash balance leaving a paltry £100 in the acct stating I can now go ahead and withdraw that should I wish. 

 

these basically stole a grand of my win and personally I hope this group never get their licence reissued. 

 

[RedPhantom1982]

Ask them a perfectly reasonable question as seen below, and you get a totally non relevant answer in context of question asked and then close the chat. 

They basiclly say "Our decision to steal £401 of the £501 you tried to withdraw, along with the rest of your cash balance, is final. End of conversation" 

[pinnit2015]

Yeah, their deposit matches don't have the 100 cap imposed, only FS. 

You can try and lodge a complaint - maybe they'll, if they want their licence back, be inclined to comply. Or, if they know they aren't getting it back (which, they aren't), tbh they'll be less likely to be flexible. 

Normally if you breach terms you get 0 - not a cap.

Weird

[RedPhantom1982]

no I've informed them, on advice of the IBAS themselves, that I have lodged this complaint with them and I tried to ask them do they have affiliation with a specific ADR I can go to and I got "We are not able to give details as our licence with the UKGC is suspended pending review... 

Which again is totally irrelevant and I pointed out that its the commission itself thta advises players go direct to the casino still if they have a complaint or dispute. 

"Agent has ended the chat" 

[RedPhantom1982]

I mean I have the screen shots which are clear 'Real money Balance: £1108,59.

 

Now a non redeemable or non cashable bonus, even a capped bonus, would not go from bonus to real money balance because Real money balance is cashable and may be withdrawn at any time. 

If thia were from a bonus capped at £100 then if I have 670 at moment the wagering is completed then 570 will be removed automatically and £100 remaining them be moved from bonus to real money. They wouldn't convert anything to real money balance that was over a max capped amount. 

 

They only decided this was tha case when I requested £501 withdrawal and as u see above, 'Confiscated funds - £401' 

 

The honest truth would label it "Stolen funds - £401...."

Edited September 20, 2020 by RedPhantom1982

[pinnit2015]

Ideally it shouldn't show 1k plus as real if it was capped. It would simply switch to 100.

However, I have had casinos in the past who, and it's poor i know, only cap it at the point of withdrawal processing. So you'd put in 500 and they'd adjust it at the point of w/d. Not that common however. 

[RedPhantom1982]

that's what I just said mate, and I pointed that out to the agent who quickly avoided answering and reverted to "Due to our licence suspension...." 

[RedPhantom1982]

4 minutes ago, pinnit2015 said:

Ideally it shouldn't show 1k plus as real if it was capped. It would simply switch to 100.

However, I have had casinos in the past who, and it's poor i know, only cap it at the point of withdrawal processing. So you'd put in 500 and they'd adjust it at the point of w/d. Not that common however. 

even in that instance it wouldn't show as a real cash balance as under the casinos terms itself it states, as do they all, a cash or real money balance is withdrawable at any time. 

 

They would essentially be breaching their very own terms and conditions if they did this. 

[RedPhantom1982]

Anyway I am personally going to write to the UKGC and lay out this whole experience and associated proofs that what I am asserting can and is all backed by evidence and I'm going to ask that they seriously consider this instance, along with their own investigation, when deciding whether to reissue Genisis Global with a licence to operate. 

 

 

[pinnit2015]

I don't trust them - i had a personal experience at a terrible one and, while i think some casinos are poor, this one was terrible - Spinit.

I requested a w/d back to my depo method - Skrill at the time.

They put it back in my account - told me to take to original deposit method.

Er...that is it. 

No, they said - it's VISA card 

No, it's Skrill

Sat pending for another 72 hrs, they came back the same thing.

Finally, they agreed it was skrill, so put it in again...

OK.....

Money back in a/c - we need KYC

But....you have KYC....another 72 hrs for a response....this included me sending them their own email saying i was KYC'd

That withdrawal took 3 weeks (1k ish) and i don't think if they were at it, if they were incompetent but after that i never played at their casinos because i feared winning something and getting hit with that *****. 

[RedPhantom1982]

1 hour ago, pinnit2015 said:

I don't trust them - i had a personal experience at a terrible one and, while i think some casinos are poor, this one was terrible - Spinit.

I requested a w/d back to my depo method - Skrill at the time.

They put it back in my account - told me to take to original deposit method.

Er...that is it. 

No, they said - it's VISA card 

No, it's Skrill

Sat pending for another 72 hrs, they came back the same thing.

Finally, they agreed it was skrill, so put it in again...

OK.....

Money back in a/c - we need KYC

But....you have KYC....another 72 hrs for a response....this included me sending them their own email saying i was KYC'd

That withdrawal took 3 weeks (1k ish) and i don't think if they were at it, if they were incompetent but after that i never played at their casinos because i feared winning something and getting hit with that *****. 

Thats clearly stalling tactics some casinos use to stall paying out, let's say £300, in the hopes that A,  you would reverse the withdrawal before the ban on reversals came in and B, how some unsavoury brands get around this post reverseal ban is by not reversing the withdrawal, but delaying it for such a time as to maximise their chance of you deposit & 500 while the 300 is pending.. 

As underhanded as this may be, you do in this circumstance, get paid what you withdrew. 

Dealing with genesis group I'd snap your hand off of you offered me a delayed withdrawal, at least 'Cheques in the post'  scenario is better than 'Cheques l in the Hypothetical post'  

The effort and my attempting to engage them to settle this amicably and them just outright not wanting to know and refusing to even hear me out of communication now preferring to simply deahsh 'Decision final, you lose, go away and...

"Agent has ended the chat." 

Not kidding you it's not only mentally exasperating, but physically it just gets me down cause I am not rich, I don't have that kind of money to lose. To them, a grand is a chump change, and chump is appropriate word for the genesis treat loyal customers, as though they are simply chumps.

[RedPhantom1982]

1 hour ago, pinnit2015 said:

I

post deleted, double posted same message twice. 

[RedPhantom1982]

When i asked them how exactly I have to brached their terms, and specifically which one this was the totally off topic non relevant reply:

(Now of i said to you in revoking your legal right to drive and taking away your licence because you have committed an offence under the road traffic act wouldn't u think you have the right to a full explanation as to the nature of the offence they claim u committed. 

 

I can see the DVLA getting that passed a Judge of a judge asked Mr DVLA rep. what was the reason for this Revocation and the rep say: Ah well you see judge this is An ongoing issue and therefore your honor... Im afraid I'm not at liberty to answer that" 

 

Quite sure Mr DVLA would be told answer the very pertinent question or be held in contempt.