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Hello guys! First time posting here. My post is a bit of a two-parter. First I wanted to ask if it’s legal to deny self-exclusion to a user? Basically I self excluded from Parimatch last week after I found myself gambling too much on their casino. That process was harder than others as I had to write down “For Parimatch” along with the date and a picture of my ID. Anyways, fast forward to today and It turns out the withdrawals I made before self-excluding bounced back because I wrote down the email wrong, so they unblocked my account so that I can withdraw again (They refused to just re-deposit the money themselves to the correct email). Anyways, now they say I have to wait 90 days before I make another self-exclusion request, despite me telling them I have a gambling problem (which I do). I find this crazy as I have never had problems with a site in terms of self-exclusion before. Is this even legal? If it is legal, then my second question is if there are any websites or apps that would block me accessing the Parimatch site. I don’t have enough self-control to stop myself from depositing and gambling more. Any advice would be great. Thank you! I can provide more images if necessary.

Hi guys, i just need some advice, long story short i complaint to a land based casino Aspers, i Chose to be self excluded in January 2014 but i was allowed in few months later and was able to obtain a replacement card and deposit cash through their cashdesk meaning my self exclusion did not exist! as i got addicted and into payday loan spiral, i self excluded end of 2014 but after a month i kept receiving bonus and competition offers constantly So i went back after 3 months and was AGAIN allowed back in and was able to gamble and deposit money like my self exclusion did not exist, then in 2016 i did my thirst one which expired in 2017 And joined SENSE and i went back for a month and self excluded again 4th time and joined SENSE again. now iv made a complaint realising what they did was wrong and illegal, my mind was completely messed up, i am still paying some loans from that time. the manager Responded after a thorough investigation And apologised and admitted the fault was that on two self exclusion i was in fact never put on their system hence why i was able to come in and play and receive emails. And he said he will inform them gambling commission of this failure (as i had mentioned i would be taking this further in my complaint) But he said he noted my total loses to be around £8000 which is true as far as my bank statements show but he said he will donate the loses to a gambling charity when i clearly asked for him to refund me in the complaint! What can i do? Any help would be appreciated thankyou!!!

Hello there. Firstly I was to say, that addiction is illness, which can come from nowhere, like a flue, need to be prevented and obviously there are laws of protection vulnerable customers from it. I would like to ask u, what now? Firstly I want to say, that best option for me is to solve this between me and Casino, but actualy Casinos complaints team was not able to respond me to my question after a month waiting. Instead of this send me another response, which is proof too. How to start my story... I had not easy life,my dad left us when I was 4, so we were alone with mom... after depresion issue my mom died when I was 14 ... since that I was living with my grandparents, honestly I was fixed on them.Few months ago my grandpa died and I fall in hard depresions ... So i started to gamble to just "fill my head" ... ive to admit that is so easy to fall in addiction... after I deposit bunch of money and won,wanted withdrawal, we were out with friend..drinking u know... there someone stoled my phone, paradoxly we were on bear outside of casino... when I came home I noticed this and have written to support if there is something to do if I get police protocol and all documents they will need. Answer was there is nothing to do... I just accepted this and asked them to close my account where the adding question from support site was If I feel I got problem with gamble, where I responded that maybe yes. Word *Suicide* figured out there too. Everything was ok, he send me some sited for problem gamblers and upon next day when I tried to log in, message told me that due my request of self-exclusion my account was closed... In this time I was going only for 1 game -> Chilli ... only 2 sites allowed this in my local so i played on the 2nd... I lost a lot ... I was talking on phone with VIP support from there so we were talking about my problem...word *Suicide* were pointed here aswell and he told me because of this he has to self-exclude me. Ive lost over 34k dollars in 1-2 months... sadly no-one asked anything about money I deposit or if my gambling is not dangerous for me. Ive lost my job, because I became so depressed by this... I visited a lot of ppl who talked with me... One day I was looking to my bank account ( these money was loan to reconstruction) and calculated. Find out these 2 Casinos are operated by same Operator. In Terms on the 1st one ive read that self-exclusion affects all brand under this operator (I didnt change any details, same name,adress,DOB,email,phone, Card too). Plus Casinos, as I said, has obligation to protect vulnerable customers. Ive read a lot of articles and noticed, that Operatos has already sued for failing on protection vulnerable customers and self-excluded people. So I decided to dont let it be, asked 1st one in support chat for chat transcript before my account was self-excluded and they told me to write on complaints and they will respond me within 20 days (it was actually over month). They didnt send me script I requested but send me a text. Thank you for contacting *Casino 1* with your request. Why your *Casino 1* has been self excluded is because once you have a self excluded account under *Casino operator*. You held an account with us on *Casino 2* and this was closed due to a suicide case on the 26th of May. That account will not be reopened again and therefore your account with *Casino 1* will remain close as well. This is per license regulations from the UKGC/MGA. As I said. I would like to solve this without taking the case on UKGC, because actually I know that I have right to have money refunded but have faith that Casino didnt take advantage of my problem and it was only some error. Thanks for answers.

HI AG members Game Secure - Sounds like a cute little piece of software that collects data into a central database in real-time preventing players from registering with any operator in any jurisdiction from the moment they self-exclude. Not sure if this will be solution we all have been waiting for. More about the piece of software here - http://www.igamingbusiness.com/news/bencon-rolls-out-new-voluntary-self-exclusion-solution The company website - http://www.gamesecure.ca/ What are you thoughts?

Well, well, well check this out! https://www.mga.org.mt/malta-gaming-authority-to-launch-a-unified-self-exclusion-system-for-its-remote-gaming-licensees/ Ain't this a great news! Curious to hear your thoughts on the matter.